Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    24-7 Intouch
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateOct 2020
  • LocationWinnipeg, Manitoba
  • Company Name

    5CA
  • RegionEMEA
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release7.0
  • Cert DateJul 2022
  • LocationThe Netherlands
  • Company Name

    Aflac Life Insurance Japan Ltd.
  • RegionJapan
  • CertificationCX Standard, CSP
  • StatusRecertified
  • Release6.2
  • Cert DateOct 2021
  • LocationChofu, Kobe, Sendai & Sapporo
  • Company Name

    AlasilaCX
  • RegionEMEA
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release7.0
  • Cert DateJun 2022
  • LocationRiyadh, Saudi Arabia
  • Company Name

    Alorica
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateMar 2021
  • LocationFredericksburg, Virginia
  • Company Name

    Aquitel
  • RegionEMEA
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateJan 2022
  • LocationPoitiers, France
  • Company Name

    arvato Bertelsmann
  • RegionEMEA
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.1
  • Cert DateFeb 2019
  • LocationLille, France
  • Company Name

    Atento Guatemala
  • RegionLATAM
  • CertificationPIC Standard
  • StatusCertified
  • Release6.2
  • Cert DateDec 2021
  • LocationGuatemala
  • Company Name

    BAC Credomatic
  • RegionLATAM
  • CertificationPIC Standard
  • StatusApplied
  • Release6.2
  • Cert DateFeb 2021
  • LocationSan Jose, Costa Rica
  • Company Name

    Banco Promerica de Costa Rica S.A.
  • RegionLATAM
  • CertificationPIC Standard
  • StatusRecertified
  • Release6.2
  • Cert DateOct 2021
  • LocationSan Jose, Costa Rica
  • Company Name

    BancoEstado Contacto 24 Horas S.A.
  • RegionLATAM
  • CertificationPIC Standard
  • StatusApplied
  • Release6.2
  • Cert DateApr 2020
  • LocationLota, Chile
  • Company Name

    Beijing Interactive CRM Technology Ltd.
  • RegionAPAC
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateFeb 2022
  • LocationXi'an, China
  • Company Name

    Beijing Interactive CRM Technology Ltd.
  • RegionAPAC
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.1
  • Cert DateJul 2020
  • LocationNanning, China
  • Company Name

    Beijing Interactive CRM Technology Ltd.
  • RegionAPAC
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateApr 2021
  • LocationKunming, China
  • Company Name

    ccc by stc
  • RegionEMEA
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.2
  • Cert DateJun 2022
  • LocationRiyadh & Jeddah, Saudi Arabia
  • Company Name

    China Mobile Online Service Company Ltd.
  • RegionAPAC
  • CertificationCX Standard, CSP
  • StatusCertified
  • Release6.2
  • Cert DateDec 2021
  • LocationShanghai, China
  • Company Name

    China Mobile Online Services Company Ltd.
  • RegionAPAC
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.2
  • Cert DateOct 2021
  • LocationGuangzhou, China
  • Company Name

    China Mobile Online Services Company Ltd.
  • RegionAPAC
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.2
  • Cert DateNov 2021
  • LocationGuiyang, China
  • Company Name

    China Motion Telecare
  • RegionAPAC
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateMay 2021
  • LocationShenzhen, Guangdong, China
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.1
  • Cert DateJul 2020
  • LocationHamilton, Ontario
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.1
  • Cert DateDec 2020
  • LocationNiagara Falls, Ontario
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.1
  • Cert DateJul 2020
  • LocationPeterborough, Ontario
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateJan 2022
  • LocationLake Mary, Florida
  • Company Name

    Concentrix
  • RegionLATAM
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateMay 2021
  • LocationManagua, Nicaragua
  • Company Name

    Concentrix
  • RegionAPAC
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateAug 2021
  • LocationBrisbane, Australia
  • Company Name

    Concentrix
  • RegionJapan
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.1
  • Cert DateDec 2021
  • LocationTokyo
  • Company Name

    Concentrix
  • RegionAPAC
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.2
  • Cert DateSep 2021
  • LocationWellington, New Zealand
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateSep 2021
  • LocationJacksonville, Florida
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.1
  • Cert DateFeb 2021
  • LocationHalifax, Nova Scotia
  • Company Name

    Concentrix
  • RegionJapan
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.1
  • Cert DateDec 2021
  • LocationFukuoka
  • Company Name

    Concentrix
  • RegionJapan
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.1
  • Cert DateDec 2021
  • LocationHiroshima
  • Company Name

    Concentrix
  • RegionJapan
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.1
  • Cert DateNov 2021
  • LocationSapporo
  • Company Name

    Concentrix
  • RegionLATAM
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateSep 2021
  • LocationSan Jose, Costa Rica