Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
Company Name
24-7 IntouchRegionNorth America
LocationWinnipeg, Manitoba
StatusApplied
CertificationCX Standard, OSP
Release6.2
Cert DateOct 2020
Company Name
5CARegionEMEA
LocationThe Netherlands
StatusProcess Certified
CertificationCX Standard, OSP
Release7.0
Cert DateNov 2022
Entity InfoA Selection of Key Accounts
Company Name
Aflac Life Insurance Japan Ltd.RegionJapan
LocationChofu, Kobe, Sendai & Sapporo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2022
Company Name
AlasilaCXRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateJun 2022
Company Name
Apex ParaguayRegionLATAM
LocationAsuncion, Paraguay
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateJul 2022
Entity InfoServicio a Clientes Mobile de TIGO Paraguay
Company Name
AquitelRegionEMEA
LocationPoitiers, France
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateJan 2022
Company Name
Atento GuatemalaRegionLATAM
LocationGuatemala
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateDec 2022
Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas inbound y Medios digitales y para Tigo Panamá: Llamadas Telefónicas inbound y Whatsapp
Company Name
BAC CredomaticRegionLATAM
LocationSan Jose, Costa Rica
StatusApplied
CertificationPIC Standard
Release6.2
Cert DateFeb 2021
Company Name
Banco AtlántidaRegionLATAM
LocationHonduras
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoOperaciones de Servicio al Cliente y Televentas
Company Name
Banco Promerica de Costa Rica S.A.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateNov 2022
Entity InfoServicio al Cliente y Cobranzas
Company Name
BancoEstado Contacto 24 Horas S.A.RegionLATAM
LocationLota, Chile
StatusApplied
CertificationPIC Standard
Release6.2
Cert DateApr 2020
Company Name
Beijing Interactive CRM Technology Ltd.RegionAPAC
LocationXi'an, China
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateFeb 2022
Company Name
Beijing Interactive CRM Technology Ltd.RegionAPAC
LocationKunming, China
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateMay 2022
Entity InfoTeleperformance Kunming - A Single Client Technical Support Program
Company Name
Capability BPORegionEMEA
LocationDurban, South Africa
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateAug 2022
Entity InfoGroupon Project
Company Name
ccc by stcRegionEMEA
LocationRiyadh & Jeddah, Saudi Arabia
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateJun 2022
Company Name
China Mobile Online Service Company Ltd.RegionAPAC
LocationShanghai, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateDec 2021
Company Name
China Mobile Online Services Company Ltd.RegionAPAC
LocationGuangdong, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2021
Entity InfoGuangdong Branch Guangzhou Call Center Tibet Inbound Call Program
Company Name
China Mobile Online Services Company Ltd.RegionAPAC
LocationGuizhou, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateNov 2021
Entity InfoGuizhou Branch Inbound Call and Customer Complaint Case Handling Program
Company Name
China Motion TelecareRegionAPAC
LocationShenzhen, Guangdong, China
StatusApplied
CertificationCX Standard, OSP
Release6.2
Cert DateMay 2021
Entity InfoHuawei Admin & Operator Service
Company Name
Comdata GroupRegionLATAM
LocationMexico City, Mexico
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoServicio al cliente Tigo Honduras. Inbound Mobile, Home y B2B
Company Name
ConcentrixRegionNorth America
LocationHamilton, Ontario, Canada
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateJul 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConcentrixRegionNorth America
LocationMontreal, Canada
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateMay 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConcentrixRegionNorth America
LocationLake Mary, Florida
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateJan 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConcentrixRegionLATAM
LocationManagua, Nicaragua
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateMay 2021
Company Name
ConcentrixRegionNorth America
LocationUS & Canada
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateJun 2022
Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
Company Name
ConcentrixRegionAPAC
LocationBrisbane, Australia
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateAug 2022
Entity InfoAt Home Advisors A Single Client Technical Support Program
Company Name
ConcentrixRegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard, OSP
Release6.1
Cert DateDec 2021
Company Name
ConcentrixRegionEMEA
LocationBraga & Porto, Portugal
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateJul 2022
Entity InfoAvalon Program
Company Name
ConcentrixRegionAPAC
LocationWellington, New Zealand
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateSep 2021
Company Name
ConcentrixRegionNorth America
LocationJacksonville, Florida
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateSep 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConcentrixRegionNorth America
LocationHalifax, Nova Scotia
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateFeb 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConcentrixRegionJapan
LocationFukuoka
StatusRecertified
CertificationCX Standard, OSP
Release6.1
Cert DateDec 2021
Company Name
ConcentrixRegionJapan
LocationHiroshima
StatusRecertified
CertificationCX Standard, OSP
Release6.1
Cert DateDec 2021