Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
2P Perfect PresentationRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoContact Center Services
Company Name
5CARegionEMEA
LocationThe Netherlands
StatusProcess Certified
CertificationCX Standard for OSPs
Release7.0
Cert DateNov 2022
Entity InfoA Selection of Key Accounts
Company Name
Advanced Shining Gulf Company (Solex Plus)RegionEMEA
LocationJeddah & Riyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound, Technical Support, Business Process Outsourcing
Company Name
Aflac Life Insurance Japan Ltd.RegionJapan
LocationChofu, Kobe, Sendai & Sapporo
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateOct 2022
Entity InfoContact Centers Inbound and Technical Support Services
Company Name
AlasilaCXRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateJun 2022
Company Name
Apex ParaguayRegionLATAM
LocationParaguay
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2023
Entity InfoMobile 1º y 2º linea, Home 1º y 2º línea, WA de Py y Mobile de Bo
Company Name
AquitelRegionEMEA
LocationPoitiers, France
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoClient iQuitel
Company Name
ARS InternacionalRegionLATAM
LocationQuito, Ecuador
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateJun 2023
Entity InfoOperación Ecuador
Company Name
Atento GuatemalaRegionLATAM
LocationGuatemala
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateDec 2022
Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas inbound y Medios digitales y para Tigo Panamá: Llamadas Telefónicas inbound y Whatsapp
Company Name
Atlantic Quantum Innovations S.A.S.RegionLATAM
LocationBaranquilla, Colombia
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateMay 2023
Entity InfoCustomer Service, Retention, TPV, Chat and Backoffice Vistra
Company Name
Banco AtlántidaRegionLATAM
LocationHonduras
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoOperaciones de Servicio al Cliente y Televentas
Company Name
Banco Promerica de Costa Rica S.A.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateNov 2022
Entity InfoServicio al Cliente y Cobranzas
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationWeifang, Shandong, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoDouyin E-commerce Consumer Service Cooperation Project
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationChengdu, Sichuan Province, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2022
Entity InfoOperations Department, Samsung China Investment Co., Ltd., Contact Center
Company Name
Beijing Interactive CRM Technology Ltd.RegionAPAC
LocationXi'an, China
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJan 2023
Entity InfoTeleperformance Xi'an- A Single Client Technical Support Program
Company Name
Capability BPORegionEMEA
LocationDurban, South Africa
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateAug 2022
Entity InfoGroupon Project
Company Name
ccc by stcRegionEMEA
LocationRiyadh & Jeddah, Saudi Arabia
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJun 2022
Company Name
China Mobile Online Services Company Ltd.RegionAPAC
LocationGuangdong, China
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateNov 2022
Entity InfoGuangdong Branch Guangzhou Call Center Tibet Inbound Call Program
Company Name
China Motion Telecare Co., Ltd.RegionAPAC
LocationShenzhen, Guangdong, China
StatusProcess Certified
CertificationCX Standard for OSPs
Release6.2
Cert DateNov 2022
Entity InfoShenzhen Huawei Operator & Admin Customer Service Project
Company Name
China Unicom Smart Connection Technology LimitedRegionAPAC
LocationBeijing, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2022
Entity InfoChina Unicom Smart Network Beijing Contact Center, China Unicom Smart Network North Hebei Contact Center
Company Name
Comdata GroupRegionLATAM
LocationMexico City, Mexico
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoServicio al cliente Tigo Honduras. Inbound Mobile, Home y B2B
Company Name
Concentrix Corp.RegionNorth America
LocationHamilton, Ontario, Canada
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationLake Mary, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionLATAM
LocationManagua, Nicaragua
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateMay 2022
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationUS & Canada
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJun 2022
Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
Company Name
Concentrix Corp.RegionAPAC
LocationBrisbane, Australia
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateAug 2022
Entity InfoAt Home Advisors A Single Client Technical Support Program
Company Name
Concentrix Corp.RegionAPAC
LocationDalian, China
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoDalian Jumeng Technology Development Co., Ltd.
Company Name
Concentrix Corp.RegionAPAC
LocationFoshan, China
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoFoshan Jumeng Information Technology Service Co., Ltd.
Company Name
Concentrix Corp.RegionAPAC
LocationSuzhou, China
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoSuzhou Kewei Information Service Co., Ltd.
Company Name
Concentrix Corp.RegionEMEA
LocationBraga & Porto, Portugal
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoAvalon Program
Company Name
Concentrix Corp.RegionNorth America
LocationJacksonville, Florida
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateSep 2022
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationHalifax, Nova Scotia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoInbound Technical Support for a Single Client
Company Name
Concentrix Corp.RegionNorth America
LocationNiagara Falls, Ontario
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoInbound Technical Support for a Single Client