Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    24-7 Intouch
  • RegionNorth America
  • LocationWinnipeg, Manitoba
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateOct 2020
  • Company Name

    5CA
  • RegionEMEA
  • LocationThe Netherlands
  • StatusProcess Certified
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoA Selection of Key Accounts
  • Company Name

    Aflac Life Insurance Japan Ltd.
  • RegionJapan
  • LocationChofu, Kobe, Sendai & Sapporo
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateOct 2022
  • Company Name

    AlasilaCX
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateJun 2022
  • Company Name

    Apex Paraguay
  • RegionLATAM
  • LocationAsuncion, Paraguay
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoServicio a Clientes Mobile de TIGO Paraguay
  • Company Name

    Aquitel
  • RegionEMEA
  • LocationPoitiers, France
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJan 2022
  • Company Name

    Atento Guatemala
  • RegionLATAM
  • LocationGuatemala
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas inbound y Medios digitales y para Tigo Panamá: Llamadas Telefónicas inbound y Whatsapp
  • Company Name

    BAC Credomatic
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusApplied
  • CertificationPIC Standard
  • Release6.2
  • Cert DateFeb 2021
  • Company Name

    Banco Atlántida
  • RegionLATAM
  • LocationHonduras
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoOperaciones de Servicio al Cliente y Televentas
  • Company Name

    Banco Promerica de Costa Rica S.A.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoServicio al Cliente y Cobranzas
  • Company Name

    BancoEstado Contacto 24 Horas S.A.
  • RegionLATAM
  • LocationLota, Chile
  • StatusApplied
  • CertificationPIC Standard
  • Release6.2
  • Cert DateApr 2020
  • Company Name

    Beijing Interactive CRM Technology Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateFeb 2022
  • Company Name

    Beijing Interactive CRM Technology Ltd.
  • RegionAPAC
  • LocationKunming, China
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMay 2022
  • Entity InfoTeleperformance Kunming - A Single Client Technical Support Program
  • Company Name

    Capability BPO
  • RegionEMEA
  • LocationDurban, South Africa
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoGroupon Project
  • Company Name

    ccc by stc
  • RegionEMEA
  • LocationRiyadh & Jeddah, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJun 2022
  • Company Name

    China Mobile Online Service Company Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    China Mobile Online Services Company Ltd.
  • RegionAPAC
  • LocationGuangdong, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateOct 2021
  • Entity InfoGuangdong Branch Guangzhou Call Center Tibet Inbound Call Program
  • Company Name

    China Mobile Online Services Company Ltd.
  • RegionAPAC
  • LocationGuizhou, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateNov 2021
  • Entity InfoGuizhou Branch Inbound Call and Customer Complaint Case Handling Program
  • Company Name

    China Motion Telecare
  • RegionAPAC
  • LocationShenzhen, Guangdong, China
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMay 2021
  • Entity InfoHuawei Admin & Operator Service
  • Company Name

    Comdata Group
  • RegionLATAM
  • LocationMexico City, Mexico
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoServicio al cliente Tigo Honduras. Inbound Mobile, Home y B2B
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationHamilton, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationMontreal, Canada
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMay 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationLake Mary, Florida
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJan 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix
  • RegionLATAM
  • LocationManagua, Nicaragua
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMay 2021
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationUS & Canada
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
  • Company Name

    Concentrix
  • RegionAPAC
  • LocationBrisbane, Australia
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoAt Home Advisors A Single Client Technical Support Program
  • Company Name

    Concentrix
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.1
  • Cert DateDec 2021
  • Company Name

    Concentrix
  • RegionEMEA
  • LocationBraga & Porto, Portugal
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoAvalon Program
  • Company Name

    Concentrix
  • RegionAPAC
  • LocationWellington, New Zealand
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateSep 2021
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationJacksonville, Florida
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationHalifax, Nova Scotia
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateFeb 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix
  • RegionJapan
  • LocationFukuoka
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.1
  • Cert DateDec 2021
  • Company Name

    Concentrix
  • RegionJapan
  • LocationHiroshima
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.1
  • Cert DateDec 2021