Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    2P Perfect Presentation
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoContact Center Services
  • Company Name

    5CA
  • RegionEMEA
  • LocationThe Netherlands
  • StatusProcess Recertified
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoGlobal Workforce Management
  • Company Name

    Advanced Shining Gulf Company (Solex Plus)
  • RegionEMEA
  • LocationJeddah & Riyadh, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound, Technical Support, Business Process Outsourcing
  • Company Name

    Aflac Life Insurance Japan Ltd.
  • RegionJapan
  • LocationChofu, Kobe, Sendai & Sapporo
  • StatusRecertified
  • CertificationCX Standard for CSPs
  • Release6.2
  • Cert DateOct 2023
  • Entity InfoContact Center
  • Company Name

    AlasilaCX
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateJun 2022
  • Company Name

    Alibaba
  • RegionAPAC
  • LocationQuzhou, Zhejiang, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoQuzhou Site High Value Customer Service
  • Company Name

    Apex Paraguay
  • RegionLATAM
  • LocationParaguay
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoMobile 1 y 2 linea, Home 1 y 2 línea, WA de Py y Mobile de Bo
  • Company Name

    Aquitel
  • RegionEMEA
  • LocationPoitiers, France
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoClient iQuitel
  • Company Name

    ARS Internacional
  • RegionLATAM
  • LocationQuito, Ecuador
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoOperación Ecuador
  • Company Name

    Atento
  • RegionLATAM
  • LocationGuatemala
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas Inbound y Medios Digitales y para Tigo Panamá: Llamadas Telefónicas Inbound y Whatsapp
  • Company Name

    Atento
  • RegionLATAM
  • LocationGuatemala
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoTigo Guatemala
  • Company Name

    Atlantic Quantum Innovations S.A.S.
  • RegionLATAM
  • LocationBaranquilla, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoCustomer Service, Retention, TPV, Chat and Backoffice Vistra
  • Company Name

    Banco Promerica de Costa Rica S.A.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoSoluciones, Cobros y Canales Digitales
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationChengdu, Sichuan Province, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2022
  • Entity InfoOperations Department, Samsung China Investment Co., Ltd., Contact Center
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationWeifang, Shandong, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoDouyin E-commerce Consumer Service Cooperation Project
  • Company Name

    Capability BPO
  • RegionEMEA
  • LocationDurban, South Africa
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoInstacart Program
  • Company Name

    CCC by stc
  • RegionEMEA
  • LocationRiyadh, Jeddah & Al-Madinah al-Munawwarah, Saudi Arabia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoInbound, Outbound & Technical Support Services
  • Company Name

    China Mobile Group Guangdong Co., Ltd.
  • RegionAPAC
  • LocationGuangdong, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoTibet Inbound Call Program
  • Company Name

    China Mobile Online Services Company Ltd.
  • RegionAPAC
  • LocationGuangdong, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoGuangdong Site Tibet Inbound Call Program
  • Company Name

    China Motion Telecare Co., Ltd.
  • RegionAPAC
  • LocationShenzhen, Guangdong, China
  • StatusProcess Recertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoShenzhen Huawei Admin & Operator Program
  • Company Name

    China Unicom Smart Connection Technology Limited
  • RegionAPAC
  • LocationBeijing, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoChina Unicom Smart Network Beijing Contact Center, China Unicom Smart Network North Hebei Contact Center
  • Company Name

    Concentrix + Webhelp
  • RegionEMEA
  • LocationNordics & Latvia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationBrisbane, Australia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationDalian, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoDalian Jumeng Technology Development Co., Ltd.
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationFoshan, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoFoshan Jumeng Information Technology Service Co., Ltd.
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationSuzhou, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoSuzhou Kewei Information Service Co., Ltd.
  • Company Name

    Concentrix Corp.
  • RegionEMEA
  • LocationPortugal
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationHamilton, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationLake Mary, Florida
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionLATAM
  • LocationManagua, Nicaragua
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationJacksonville, Florida
  • StatusRecertification
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoA Single Client Technical Support Program