Category: Webinars

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Automation with Natural Language
  • Webinars
Automation with Natural Language
Global Benchmarking Series Contact Center Workforce Management
  • Webinars
Global Benchmarking Series Contact Center Workforce Management
Transforming the Workplace with Amazon End User Computing
  • Webinars
Transforming the Workplace with Amazon End User Computing
Global Benchmarking Series Contact Center Quality Assurance
  • Webinars
Global Benchmarking Series Contact Center Quality Assurance
Real-Time Quality Management
  • Webinars
Real-Time Quality Management
Global Benchmarking Series Contact Center Recruitment and Hiring
  • Webinars
Global Benchmarking Series Contact Center Recruitment and Hiring
The Importance of Knowledge Management in Contact Centers
  • Webinars
The Importance of Knowledge Management in Contact Centers
Global Benchmarking Series Contact Center Outsourcing
  • Webinars
Global Benchmarking Series Contact Center Outsourcing
Australian Banking Customer Survey
  • Webinars
Australian Banking Customer Survey
Global Benchmarking Series Contact Center Technologies
  • Webinars
Global Benchmarking Series Contact Center Technologies
Global Benchmarking Series CX Understanding and Strategy
  • Webinars
Global Benchmarking Series CX Understanding and Strategy
The Impact of AI in Contact Center Quality
  • Webinars
The Impact of AI in Contact Center Quality
Knowledge Management in Contact Centers
  • Webinars
Knowledge Management in Contact Centers
Introducing COPC® Best Practices for Digital Assisted CX
  • Webinars
Introducing COPC® Best Practices for Digital Assisted CX
The State of the Vendor Management Organization
  • Webinars
The State of the Vendor Management Organization
Quality & Customer Satisfaction
  • Webinars
Quality & Customer Satisfaction
Cracking the Code of the Customer Experience
  • Webinars
Cracking the Code of the Customer Experience
Overview of the COPC CX Standard
  • Webinars
Overview of the COPC CX Standard
CX Digitalization Strategy
  • Webinars
CX Digitalization Strategy
BPCX Operations Training Preview
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BPCX Operations Training Preview
Recruiting and Hiring Practices that Work
  • Webinars
Recruiting and Hiring Practices that Work
Improving the Effectiveness of Chat
  • Webinars
Improving the Effectiveness of Chat
WFM: The Glue for Successful (Work-At-Home) Operations
  • Webinars
WFM: The Glue for Successful (Work-At-Home) Operations
Quality Programs with High ROI – Part II
  • Webinars
Quality Programs with High ROI – Part II
CUIKA: How Reliable is Your Data?
  • Webinars
CUIKA: How Reliable is Your Data?
CX in Australian Banking
  • Webinars
CX in Australian Banking
Tackling Workforce Management from the Top
  • Webinars
Tackling Workforce Management from the Top
Driving Performance with the COPC CX Standard for VMOs
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Driving Performance with the COPC CX Standard for VMOs
Best Practices for Work-At-Home Operations
  • Webinars
Best Practices for Work-At-Home Operations
Lean Six Sigma for CX Operations
  • Webinars
Lean Six Sigma for CX Operations
Quality Programs with High ROI – Part I
  • Webinars
Quality Programs with High ROI – Part I
Recruiting and Hiring That Works
  • Webinars
Recruiting and Hiring That Works
Service Journey Thinking
  • Webinars
Service Journey Thinking