Our Services

Customer Experience Consulting Services

Get into the hearts and minds of your customers to deliver an effortless and satisfying experience.

Global Standards and Benchmark Results

For 25 years the world’s largest brands have trusted us to improve their global customer experience (CX) operations, and we have delivered. Our performance improvement consulting work quickly produces a significant return on investment. By transforming your CX operations we boost customer satisfaction, nurture and grow professional talent, reduce operational costs, and increase sales.

We are operations-driven and our CX consulting work is based on the viewpoint of the customer. We focus on ensuring that when your customers reach out to you – whether it's to purchase or request support – their experiences are consistent with your brand promise and business imperatives. We build operations that create genuine customer relationships. We look at the functionality of your CX program to find the root causes of customer issues and provide solutions that create a better customer experience.

COPC assesses your organization with a thorough customer experience program audit and evaluation

Assess

Thorough CX Program Audit and Evaluation

Assess the strategy, design, and performance of your existing CX program to determine opportunities for customer-first improvements.
our Services
COPC works to transform your organization through implementation of targeted recommendations.

Transform

Implementation of Targeted Recommendations

Transform your CX program with a targeted performance improvement plan, along with implementation guidelines and metrics.
Our Services
COPC works toward enabling your organization – setting you up for success through continuous improvement.

Enable

Setup for Success Through Continuous Improvement

Enable sustained improvement by providing professional development, operational guides, and industry leading certification.
Our Services

What sets COPC apart?


Ingrained In Ops

Our CX experience is ingrained in operations—from the contact center to digital engagement and customer journey optimization.

Results Driven

Our consulting work with your CX teams is hands on, detail oriented and results driven.

Sustainable

Our consulting engagements end with coaching you and your teams how to make continual improvements to sustain high performance.

Personalized

We are large enough to have a global reach and small enough to provide personalized, dedicated service to you and your CX team.

CX Driven

We are driven to create a superior customer experience. This has been the sole purpose of our work for more than 20 years.