Customer Experience Services

WORK-AT-HOME

Enable your contact center operations to quickly pivot to a work-at-home environment.
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SERVICE JOURNEYS

Improve the service journey to increase customer satisfaction and the customer experience.
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CHANNEL STRATEGY

Determine which channels are the most important to your customer and optimize those operations.
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COPC® Best Practices for CX Operations

Take our flagship training program to improve your customer experience operations. This training is beneficial for organizations servicing customers through a single channel such as a call center, or for those working across multiple channels. This four-day training is offered throughout the world or can be taught on-site at your facility.
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MEASURING CX

Understand the most important and relevant metrics to show the success of your CX operations.
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CX IMPROVEMENT

Using industry best practices, improve your operational performance and build your brand value.
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CX CERTIFICATION

Verify and validate your organization’s performance levels. Get certified to the COPC CX Standard.
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QUALITY MANAGEMENT

Align your quality results with customer satisfaction and critical business measurements.
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COPC CX STANDARD

Read our best practices and metrics to manage a high-performing CX operation.
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