To apply, please send a resume, and the position you are interested in, to email@example.com. Your credentials will be reviewed and if your background and experience are applicable, we will be in touch. We regret that due to the large volume of resumes received, we cannot reply to all submissions.
Thank you for considering COPC Inc.
ABOUT COPC INC.
About COPC Inc.
COPC Inc. provides consulting, training, certification, research, and employee engagement solutions for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. COPC Inc. operates globally with headquarters in Winter Park, Florida, USA.
COPC Inc. is currently looking to fill the senior-level consulting role of Director. All of our consulting roles are customer-facing, require a passion for Customer Experience (CX), and require travel to deliver services. Deep experience with Contact Centers and or significant consulting expertise is needed for success. If you are interested in helping the largest global brands improve their service journeys, COPC Inc. may be a fit for you.
JOB OPENING: DIRECTOR
As a Director you must be able to manage and lead client engagements including the coordination of team resources, driving project profitability, owning and managing the quality of deliverables to the client, and identifying additional business opportunities and supporting sales to close new business. You will:
- Work independently at client sites as well as collaboratively in a team environment
- Deliver high value-added consulting services to clients
- Assist in the development and deployment of new service offerings
- Monitor performance and career development of assigned Consultants and Senior Consultants
- Contribute to, and possibly deliver performance reviews for, Consultants and Senior Consultants
- Become Certified to deliver all items and modules of COPC Inc.’s Customer Service Provider and/or Vendor Management Organization training and High Performance Management Techniques training
- Retain and potentially extend current engagements when appropriate
- Sell projects to both existing and new clients
You will have a minimum of 10 years of P&L and/or results-oriented business experience or consulting experience; have an MBA/post graduate degree in a relevant field; possess a keen understanding of business operations and concepts; and have proven experience upselling/cross-selling into new and/or existing accounts. We prefer experience at a top-tier consulting firm or senior-level call center experience and knowledge of Operations and Quality management.
We require high integrity, results-oriented, flexible resources. Our roles need strong analytical skills and high attention to detail plus the ability to analyze large volumes of data and graphically present data in a meaningful way. Candidates must have the ability to effectively, articulately and convincingly address groups at all levels within a client organization using excellent writing and speaking skills.
Candidates must be either U.S. citizens or have all necessary approvals and documentation to work in the U.S. and to travel to international locations.
75% of workdays may be conducted on site at clients. Accordingly, travel requirements are extensive and include occasional international travel.