COPC Inc. advises leading brands throughout the world to deliver strategy, program development, and implementation services to improve operations that support the customer experience. COPC Inc. helps companies increase sales, improve customer satisfaction, and build brand loyalty by addressing root causes of customer issues and better managing complex customer journeys. COPC Inc. specializes in customer experience operations, call centers, quality, vendor management, procurement and strategic sourcing.
Starting with the standard
The founding of COPC Inc.
Formerly known as Customer Operations Performance Center Inc., the company was founded in 1996, with Cliff Moore as co-chairman. The initial goal of the company was to audit organizations to determine if they met the requirements to become certified to what was then called the COPC CSP Standard.