Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
The COPC Curriculum
Our curriculum covers a range of topics including contact center and customer experience management best practices, data analytics and Lean Six Sigma. COPC Inc. training is available in 14+ countries and in many languages. Course facilitators have an average of 17 years of practical experience running customer experience and contact center operations.
COPC® Best Practices for Customer Experience Operations
COPC® Best Practices in Managing Outsourced Service Operations
COPC® High-Performance Management Techniques
COPC® Mastering Workforce Management
COPC® Service Journey Thinking
COPC® Best Practices for Quality Management
COPC® Best Practices for Digital Assisted Customer Experience
COPC® Data Analysis for Contact Centers
COPC® Lean Six Sigma for Contact Centers – Yellow Belt Training
COPC® Lean Six Sigma for Contact Centers – Green Belt Training
