Linkedin Newsletter

Clearly CX

A monthly read for contact center and CX leaders who need to know what's actually changing, not just what's trending. From the architects of the COPC Customer Experience (CX) Standard, we cut through the noise on technology and operations so you can make faster, better-informed decisions.

Subscribe to the Newsletter
Have a topic? Share it!

Clearly CX Monthly Newsletters on LinkedIn

Clearly CX is COPC's monthly read for CX leaders on what's really changing in customer operations. Our senior consultants are inside live operations every day, so you get a clear view of what's working and what's just hype, backed by 30 years of experience and the COPC CX Standard.

Your AI Demo Worked. Why Aren't The Results Better?

The demo looked strong. The business case made sense. The tools went live. Then the harder questions started: why is resolution still low, why are agents still struggling, and why is cost-to-serve still so high?

Ask the COPC Experts

Have a question about contact center operations or customer experience management? Share it with us!

Your question could be featured in our next edition of Clearly CX, where our experts will provide actionable insights.

Image
How can we better manage attrition and engagement? Headshot

Kathleen McNair

Outsourcing Strategy & Employee Experience
How can we better manage attrition and engagement? Headshot

Rick Zayas

CX Technology, Service Design & Channel Strategy
How can we better manage attrition and engagement? Headshot

Scott Flewelling

Workforce Management, Performance Management & Improvement
How can we better manage attrition and engagement? Headshot

Monique Röhrman

Quality Assurance
How can we better manage attrition and engagement? Headshot

Jordan Rouden

Workforce Management, Performance Management & Improvement
How can we better manage attrition and engagement? Headshot

Judi Bolden

Outsourcing Strategy, Employee Experience, Performance Management & Improvement
How can we better manage attrition and engagement? Headshot

Nathan VanAllen

Workforce Management, Performance Management & Improvement
How can we better manage attrition and engagement? Headshot

Brent Jernigan

Workforce Management, Performance Management & Improvement
How can we better manage attrition and engagement? Headshot

Tonya Webber

Quality Assurance, Performance Management & Improvement
How can we better manage attrition and engagement? Headshot

Jeffrey Lijffijt

CX Technology & Workforce Management
How can we better manage attrition and engagement? Headshot

Mohamed Fouad

Service Design & Channel Strategy