COPC CX STandard
CX Standard for Vendor Management Organizations (VMOs)
Manage suppliers and improve performance using the COPC CX Standard for VMOs. The COPC Customer Experience (CX) Standard for Vendor Management Organizations (VMOs) addresses the specific needs of VMOs working with third-party suppliers providing call center and customer experience services.
The COPC CX Standard for VMOs
The COPC CX Standard for VMOs
The COPC CX Standard for VMOs is appropriate for any type of customer experience operation that is provided through a third-party vendor, including assisted and unassisted channels. The Standard can be downloaded free of charge.
Sourcing Approach
Select and on-board third-party providers of call center and CX services.
Multichannel CX Program Management
Uniformity Across Channels
Metrics & Targets
Get Trained on VMO Best Practices
COPC® Best Practices for Vendor Management Organizations (VMOs) training is for those who procure and/or manage outsourced suppliers for call center or other CX operations. This class is based on the COPC CX Standard for VMOs. Classes are scheduled worldwide throughout the year.