Insights
COPC® Best Practices for Digital Assisted Customer Experience
COPC® Best Practices in Managing Outsourced Service Operations
COPC Inc. Employee Engagement Services
Approved Technology Provider Program
COPC® Mastering Workforce Management
COPC® Best Practices for Quality Management
COPC® Data Analysis for Contact Centers
COPC® Service Journey Thinking
COPC® Best Practices for Vendor Management Organizations
COPC® Lean Six Sigma for Contact Centers
COPC® High Performance Management Techniques Training
COPC® Contact Center Management Training Online Series
COPC® Best Practices for Customer Experience Operations
COPC Inc. CX Services Overview
COPC Inc. Contract Review
Benchmark Review – Forecasting, Staffing, and Scheduling
Benchmark Review – Quality
Benchmark Review – Recruiting, Hiring, and Training
Certification Services
COPC Inc. Benchmark Review
Strategic Sourcing for VMOs
Performance Improvement Services for Customer Operations
COPC Inc. Services for Retail
COPC Inc. Services for Travel