COPC certification is a rigorous process to assess, improve and verify your call center or CX operations are performing at the highest levels. Certification by COPC Inc. validates your organization is using consistent processes and best practices specific to call centers, CX operations, outsourced service providers, vendor management organizations, or indirect procurement.
Our certification program is not simply focused on documented processes or self-reported data. To achieve COPC certification, you must demonstrate high levels of performance to key metrics, with evidence of processes that drive and sustain improvement.
The certification process is based on your organization meeting the requirements in one of the COPC Standards specific to your type of operation. Each COPC Standard focuses on best practices regarding people, processes, and performance that will drive excellence in your operations.