Our Services

COPC Certification

Stand out from the crowd with external validation of your high performing operations.


COPC Certification

Certification to the COPC Customer Experience (CX) Standard provides recognition and validation of your company’s outstanding operational performance in providing an exceptional customer experience. COPC-certified companies are innovative leaders in their respective industries and are committed to operational excellence.

Achieving certification shows your customers and stakeholders that your organization is dedicated to being the best in managing the customer experience.

About our certification process

The certification process is an independent and objective assessment of operational performance in your call center, customer experience operation, or vendor management organization.

Baseline current processes and performance.

We conduct a COPC® Baseline Assessment to assess your operation relative to the requirements of the COPC CX Standard and compare to high-performing organizations.

Close gaps and improve performance.

We offer onsite and remote structured support, rely on structured and proven processes to improve customer contact operations, and focus on high return on investment activities that will lead to improved performance.

Verify and validate change.

We can conduct a stress test prior to certification to validate readiness. Certification to the COPC CX Standard validates consistent deployment and operational results.

COPC Customer Experience Standard Certification Badge

Trusted by Hundreds of Organizations Worldwide

Since 1996, hundreds of organizations in over 56 countries have been certified by COPC Inc. to one of the COPC Standards. Browse a list of companies with operations certified by COPC Inc.

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Dedicated to Improving Processes

In addition to full certification to the COPC CX Standard, you also have the option for process certification, which focuses on improving a particular area or issue with your call center or CX operation. Process certification is especially useful for organizations with multiple sites to implement a consistent use of best practices for a specific process.