The COPC Standard
The COPC Customer Experience (CX) Standard
Latest Release: 7.0
Key Features of the COPC CX Standard, Release 7.0
Improved Service Journey Management
Updated Digital Assisted Channel Management
Enhanced Employee Engagement
COPC CX Standard for Customer Operations
Suitable for Customer Service Providers (CSPs)
Provides a flexible framework that drives high performance across your customer experience operation and throughout all customer service journeys
COPC CX Standard for Contact Centers
Suitable for Outsource Service Providers (OSPs) and Customer Service Providers (CSPs)
Provides a detailed framework designed to achieve high performance, focusing on contact centers services essential to improving a customer’s service journey
The COPC CX Standard for VMOs
The COPC CX Standard for VMOs is appropriate for any type of customer experience operation that is provided through a third-party vendor, including assisted and unassisted channels. The Standard can be downloaded free of charge.
Select and on-board third-party providers of call center and CX services.