Insights
Employee Engagement Series
Download the latest research gathered from nearly 6,000 employees across multiple industries and 19 countries. Our Global Employee Engagement Research Report is available now. View the latest reports and subscribe for upcoming country-specific and topic-focused reports.
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Global Benchmarking Series
COPC Inc.'s Global Benchmarking Series is a 12-month education program designed for executives and managers in the customer contact industry. Each month, we deliver an informative and data-rich report followed by an interactive expert-led webinar.
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2023 Global Benchmarking Surveys
Employee Engagement | Global WAH vs. In-Center Research Report
Employee Engagement | Global BPO vs. In-House Research Report
Global Benchmarking Series | Contact Center Performance Measurement and KPIs
Employee Engagement | India Research Report
Employee Engagement | Middle East & North Africa Research Report
Employee Engagement | Latin America Research Report
Employee Engagement | Canada Research Report
Employee Engagement | South Africa Research Report
Employee Engagement | United Kingdom Research Report
Employee Engagement | Southeast Asia Research Report
Employee Engagement | Philippines Research Report
Global Benchmarking Series | Contact Center Efficiency and Cost Management
Employee Engagement | New Zealand Research Report
Employee Engagement | United States Research Report
Global Benchmarking Series | Contact Center Channel Management
Employee Engagement | Australia Research Report
Employee Engagement | Global Research Report
Global Benchmarking Series | Contact Center Training and Development
Local Government Contact Centre Benchmarking Report | Australia & New Zealand
Global Benchmarking Series | Contact Center Employee Experience
Global Benchmarking Series | Contact Center Workforce Management
Global Benchmarking Series | Contact Center Quality Assurance
Global Benchmarking Series | Contact Center Recruitment and Hiring
Global Benchmarking Series | Contact Center Outsourcing
Global Benchmarking Series | Contact Center Technologies
Global Benchmarking Series | Customer Experience
Customer Experience Management Benchmark (CXMB) 2020 Corporate Edition
Customer Experience Management Benchmark (CXMB) 2020 Consumer Edition
2020 Virtual Classroom Training for WAH Staff
2020 COVID-19 Impact Report
2020 COVID-19 & WAH Report
Customer Experience Management Benchmark (CXMB) 2019 Corporate Edition