
Employee Engagement Research
Download research that provides CX leaders with insights about contact center staff satisfaction and the drivers of employee engagement.

Global Benchmarking Series
Access reports that provide insights about timely issues, strategies and trends affecting contact centers and customer experience operations.
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Employee Engagement Global Research Report
November 20, 2024

Global Benchmarking Series | Contact Center Workforce Management
September 12, 2024

Global Employee Satisfaction Dashboard
July 9, 2024

COPC® SmartMarks
June 4, 2024

Australia Contact Center Benchmarking Report
June 4, 2024

Global Benchmarking Series | Contact Center Quality Assurance
May 8, 2024

Global Benchmarking Series | Contact Center Technologies
March 12, 2024

Employee Engagement Research Series | New Zealand Report
January 23, 2024

Employee Engagement Research Series | Australia Report
January 19, 2024

Employee Engagement Research Series | Southeast Asia Report
January 12, 2024

Employee Engagement Research Series | India Report
January 12, 2024

Employee Engagement Research Series | Philippines Report
January 12, 2024

Employee Engagement Research Series | South Africa Report
January 5, 2024

Employee Engagement Research Series | United Kingdom Report
January 5, 2024

Employee Engagement Research Series | Middle East and North Africa Report
January 5, 2024

Employee Engagement Research Series | Latin America Report
December 20, 2023

Employee Engagement Research Series | Canada Report
December 19, 2023

Employee Engagement Research Series | United States Report
December 19, 2023

Employee Engagement Research Series | In-Center vs. WAH Staff Global Report
December 15, 2023

Employee Engagement Research Series | BPOs vs. In-House Global Report
December 13, 2023

Global Benchmarking Series | Contact Center People Management & Employee Experience
December 6, 2023

Employee Engagement Research Series | Global Report
November 13, 2023

Retail Customer Service: Effectiveness of Chatbots and Online Support
September 27, 2023

Global Benchmarking Series | Customer Experience Understanding & Strategy
September 8, 2023

Employee Engagement | Global WAH vs. In-Center Research Report
December 28, 2022

Employee Engagement | Global BPO vs. In-House Research Report
December 26, 2022

Employee Engagement | India Research Report
December 20, 2022

Employee Engagement | Middle East & North Africa Research Report
December 13, 2022

Employee Engagement | Latin America Research Report
December 6, 2022

Employee Engagement | Canada Research Report
November 29, 2022

Global Benchmarking Series | Contact Center Performance Measurement & KPIs
November 28, 2022

Employee Engagement | South Africa Research Report
November 22, 2022

Employee Engagement | United Kingdom Research Report