Research

COPC SmartMarks
COPC® SmartMarks

Explore SmartMarks, the data hub powered by rigorous audits and certifications conducted by COPC Inc., spanning numerous organizations. Gain valuable insights about performance metrics that adhere to the COPC CX Standard for Contact Centers.

COPC® SmartMarks
  • Research
COPC® SmartMarks

June 4, 2024

Australia Contact Center Benchmarking Report
  • Research
Australia Contact Center Benchmarking Report

June 4, 2024

Global Benchmarking Series | Contact Center Quality Assurance
  • Research
Global Benchmarking Series | Contact Center Quality Assurance

May 8, 2024

Global Benchmarking Series | Contact Center Technologies
  • Research
Global Benchmarking Series | Contact Center Technologies

March 12, 2024

Employee Engagement Research Series | New Zealand Report
  • Research
Employee Engagement Research Series | New Zealand Report

January 23, 2024

Employee Engagement Research Series | Australia Report
  • Research
Employee Engagement Research Series | Australia Report

January 19, 2024

Employee Engagement Research Series | Southeast Asia Report
  • Research
Employee Engagement Research Series | Southeast Asia Report

January 12, 2024

Employee Engagement Research Series | India Report
  • Research
Employee Engagement Research Series | India Report

January 12, 2024

Employee Engagement Research Series | Philippines Report
  • Research
Employee Engagement Research Series | Philippines Report

January 12, 2024

Employee Engagement Research Series | South Africa Report
  • Research
Employee Engagement Research Series | South Africa Report

January 5, 2024

Employee Engagement Research Series | United Kingdom Report
  • Research
Employee Engagement Research Series | United Kingdom Report

January 5, 2024

Employee Engagement Research Series | Middle East and North Africa Report
  • Research
Employee Engagement Research Series | Middle East and North Africa Report

January 5, 2024

Employee Engagement Research Series | Latin America Report
  • Research
Employee Engagement Research Series | Latin America Report

December 20, 2023

Employee Engagement Research Series | Canada Report
  • Research
Employee Engagement Research Series | Canada Report

December 19, 2023

Employee Engagement Research Series | United States Report
  • Research
Employee Engagement Research Series | United States Report

December 19, 2023

Employee Engagement Research Series | In-Center vs. WAH Staff Global Report
  • Research
Employee Engagement Research Series | In-Center vs. WAH Staff Global Report

December 15, 2023

Employee Engagement Research Series | BPOs vs. In-House Global Report
  • Research
Employee Engagement Research Series | BPOs vs. In-House Global Report

December 13, 2023

Global Benchmarking Series | Contact Center People Management & Employee Experience
  • Research
Global Benchmarking Series | Contact Center People Management & Employee Experience

December 6, 2023

Employee Engagement Research Series | Global Report
  • Research
Employee Engagement Research Series | Global Report

November 13, 2023

Retail Customer Service: Effectiveness of Chatbots and Online Support
  • Research
Retail Customer Service: Effectiveness of Chatbots and Online Support

September 27, 2023

Global Benchmarking Series | Customer Experience Understanding & Strategy
  • Research
Global Benchmarking Series | Customer Experience Understanding & Strategy

September 8, 2023

Employee Engagement | Global WAH vs. In-Center Research Report
  • Research
Employee Engagement | Global WAH vs. In-Center Research Report

December 28, 2022

Employee Engagement | Global BPO vs. In-House Research Report
  • Research
Employee Engagement | Global BPO vs. In-House Research Report

December 26, 2022

Employee Engagement | India Research Report
  • Research
Employee Engagement | India Research Report

December 20, 2022

Employee Engagement |  Middle East & North Africa Research Report
  • Research
Employee Engagement | Middle East & North Africa Research Report

December 13, 2022

Employee Engagement | Latin America Research Report
  • Research
Employee Engagement | Latin America Research Report

December 6, 2022

Employee Engagement | Canada Research Report
  • Research
Employee Engagement | Canada Research Report

November 29, 2022

Global Benchmarking Series | Contact Center Performance Measurement & KPIs
  • Research
Global Benchmarking Series | Contact Center Performance Measurement & KPIs

November 28, 2022

Employee Engagement | South Africa Research Report
  • Research
Employee Engagement | South Africa Research Report

November 22, 2022

Employee Engagement | United Kingdom Research Report
  • Research
Employee Engagement | United Kingdom Research Report

November 15, 2022

Employee Engagement | Southeast Asia Research Report
  • Research
Employee Engagement | Southeast Asia Research Report

November 8, 2022

Employee Engagement | Philippines Research Report
  • Research
Employee Engagement | Philippines Research Report

November 1, 2022

Global Benchmarking Series | Contact Center Efficiency & Cost Management
  • Research
Global Benchmarking Series | Contact Center Efficiency & Cost Management

October 25, 2022