Category: Research

COPC Insights

COPC Global Benchmarking Series

Global Benchmarking Series

COPC Inc.'s Global Benchmarking Series is a 12-month education program designed for executives and managers in the customer contact industry. Each month, we deliver an informative and data-rich report followed by an interactive expert-led webinar providing information and insights which will make a meaningful difference to those organizations involved in the series. Register to receive these reports and notifications for webinars. The reports and the webinars provide practical advice and data-driven research and will become vital components of the contact center executive’s management toolkit.

Our monthly Global Benchmarking Series tackles the tough questions with answers from our global research. COPC Inc. research is designed to help you make better decisions, to understand where your peers stand on these issues and to provide actionable insights for you to transform your CX operations.

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Global Benchmarking Series | Contact Center Employee Experience
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Global Benchmarking Series | Contact Center Employee Experience
Global Benchmarking Series | Contact Center Workforce Management
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Global Benchmarking Series | Contact Center Workforce Management
Global Benchmarking Series | Contact Center Quality Assurance
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Global Benchmarking Series | Contact Center Quality Assurance
Global Benchmarking Series | Contact Center Recruitment and Hiring
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Global Benchmarking Series | Contact Center Recruitment and Hiring
Global Benchmarking Series | Contact Center Outsourcing
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Global Benchmarking Series | Contact Center Outsourcing
Global Benchmarking Series | Contact Center Technologies
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Global Benchmarking Series | Contact Center Technologies
Global Benchmarking Series | Customer Experience
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Global Benchmarking Series | Customer Experience
Customer Experience Management Benchmark (CXMB) 2020 Corporate Edition
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Customer Experience Management Benchmark (CXMB) 2020 Corporate Edition
Customer Experience Management Benchmark (CXMB) 2020 Consumer Edition
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Customer Experience Management Benchmark (CXMB) 2020 Consumer Edition
2020 Virtual Classroom Training for WAH Staff
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2020 Virtual Classroom Training for WAH Staff
2020 COVID-19 Impact Report
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2020 COVID-19 Impact Report
2020 COVID-19 & WAH Report
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2020 COVID-19 & WAH Report
Customer Experience Management Benchmark (CXMB) 2019 Corporate Edition
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Customer Experience Management Benchmark (CXMB) 2019 Corporate Edition
Customer Experience Management Benchmark (CXMB) 2018 Corporate Edition
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Customer Experience Management Benchmark (CXMB) 2018 Corporate Edition
Customer Experience Management Benchmark (CXMB) 2019 Consumer Edition
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Customer Experience Management Benchmark (CXMB) 2019 Consumer Edition
Customer Experience Management Benchmark (CXMB) 2018 Consumer Edition
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Customer Experience Management Benchmark (CXMB) 2018 Consumer Edition
Customer Experience Management Benchmark (CXMB) 2018 Industry Insights: Financial Services
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Customer Experience Management Benchmark (CXMB) 2018 Industry Insights: Financial Services
Customer Experience Management Benchmark (CXMB) 2017 Corporate Edition
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Customer Experience Management Benchmark (CXMB) 2017 Corporate Edition
Customer Experience Management Benchmark (CXMB) 2017 Consumer Edition
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Customer Experience Management Benchmark (CXMB) 2017 Consumer Edition
Customer Experience Management Benchmark (CXMB) 2016 Consumer Edition
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Customer Experience Management Benchmark (CXMB) 2016 Consumer Edition
Customer Experience Management Benchmark (CXMB) 2016 Corporate Edition
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Customer Experience Management Benchmark (CXMB) 2016 Corporate Edition
2016 Indirect Procurement Survey
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2016 Indirect Procurement Survey
Customer Experience Management Benchmark (CXMB) 2015 Consumer Edition
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Customer Experience Management Benchmark (CXMB) 2015 Consumer Edition
Customer Experience Management Benchmark (CXMB) 2015 Corporate Edition
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Customer Experience Management Benchmark (CXMB) 2015 Corporate Edition
Customer Experience Management Benchmark (CXMB) 2017 Industry Insights: Retail Survey
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Customer Experience Management Benchmark (CXMB) 2017 Industry Insights: Retail Survey
Customer Experience Management Benchmark (CXMB) 2016 Industry Insights: Travel & Hospitality Survey
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Customer Experience Management Benchmark (CXMB) 2016 Industry Insights: Travel & Hospitality Survey