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Customer Experience Training
Create a work culture that motivates, educates and equips employees with the skills necessary to operate a high performing organization.
Best practices for managing CX operations
Managing the customer experience (CX) requires that your staff has the knowledge and tools to meet changing customer expectations. At the same time, your customer operation is seeking to decrease costs, improve efficiency, and boost both revenue and client satisfaction. To achieve these goals for your call center, vendor management organization, or any type of customer operation, COPC Inc. offers an extensive global training program to create a foundation for high performance management.
Online training
In-person training
Live virtual Training
classes
Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
COPC® Best Practices for Customer Experience Operations
COPC® Best Practices for Quality Management
COPC® Service Journey Thinking
