OUR services
Customer Experience Training
Create a work culture that motivates, educates and equips leaders with the skills necessary to operate a high-performing contact center or customer experience operation.
Best Practices for Managing Contact Centers and Customer Experience (CX) Operations
Delivering exceptional CX requires management teams with the knowledge and tools to meet evolving customer expectations. At the same time, your operational managers are tasked with decreasing costs, improving efficiency and boosting revenue and client satisfaction. To achieve these goals for your contact center, vendor management organization or any CX operation, COPC Inc. offers an extensive curriculum across multiple disciplines based on the COPC CX Standard. Equip your leaders with proven best practices for high-performance management.
On-Demand training
With unlimited access, organizations can train their entire management teams and ensure staff stay updated on best practices that are available 24/7. Prerecorded, modularly designed training allows students to learn at any time.
In-person training
The COPC classroom setting guarantees an engaging and distraction-free environment. Private training is ideal for 10 or more individuals and can be held at a location of your choosing.
Live-virtual Training
Our live-virtual format offers the same high-quality content as our in-person courses but in a remote setting. Attendees benefit from collaborative learning through break-out sessions, real-world casework and direct interaction with peers and COPC experts.
classes
Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.