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Customer Experience Training

Create a work culture that motivates, educates and equips employees with the skills necessary to operate a high performing organization.

Best Practices for Managing CX Operations

Managing the customer experience (CX) requires that your staff has the knowledge and tools to meet changing customer expectations. At the same time, your customer operation is seeking to decrease costs, improve efficiency, and boost both revenue and client satisfaction. To achieve these goals for your call center, vendor management organization, or any type of customer operation, COPC Inc. offers an extensive global training program to create a foundation for high performance management.

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Upcoming Global Training Classes

COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.

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