Customer Experience Training
Create a work culture that motivates, educates and equips employees with the skills necessary to operate a high performing organization.
Best Practices for Managing CX Operations
Managing the customer experience (CX) requires that your staff has the knowledge and tools to meet changing customer expectations. At the same time, your customer operation is seeking to decrease costs, improve efficiency, and boost both revenue and client satisfaction. To achieve these goals for your call center, vendor management organization, or any type of customer operation, COPC Inc. offers an extensive global training program to create a foundation for high performance management. To learn more about our different training formats - Click Here.
COPC Contact Center Management Training is our online course based on the COPC Customer Experience (CX) Standard. This course is prerecorded and designed modularly to allow students the convenience of learning individually at their own pace.
In-Person Training is highly interactive featuring real-world examples designed for immediate application. Private training is ideal for 10 or more individuals and can be held at a location of your choosing.
Live virtual Training
Live Virtual Training packs a tremendous amount of quality content and interactivity into each course, but in a live, virtual classroom format using two-way video technology, allowing students to interact with instructors and each other.
Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
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