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Customer Experience Training

Create a work culture that motivates, educates and equips leaders with the skills necessary to operate a high-performing contact center or customer experience operation.

Class Listings

Best Practices for Managing Contact Centers and Customer Experience (CX) Operations

Delivering exceptional CX requires management teams with the knowledge and tools to meet evolving customer expectations. At the same time, your operational managers are tasked with decreasing costs, improving efficiency and boosting revenue and client satisfaction. To achieve these goals for your contact center, vendor management organization or any CX operation, COPC Inc. offers an extensive curriculum across multiple disciplines based on the COPC CX Standard. Equip your leaders with proven best practices for high-performance management.  


Upcoming Global Training Classes

COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.