We know what it takes to run high-performing customer operations such as contact centers, VMOs, BPOs, and face-to-face environments. Founded on the COPC® Family of Standards, our consulting services improve any operation that supports the customer experience. Contact us to learn more about our consulting services.Learn More »
Any customer operation is only as good as the people who manage it. Our training, in public classrooms and online, gives your staff the knowledge they need. We can also come to your site with a customized learning solution. Contact us to learn more about our training programs.
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Most quality programs are not designed correctly to measure performance accurately. In the white paper, you will learn how to design a quality program in your contact center to drive improvements that will directly impact the customer experience. Get the white paper »