Improve Performance
in Your CX Program

Your customer’s journey has become more complex. At COPC Inc., we work with all operational channels that impact the customer experience. Our consulting services will help you improve performance in key channels or your entire customer experience management program.

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Train Your Staff
in Best Practices

Any customer-centric operation is only as good as the people who manage it. Provide your leadership team with best practices to drive high performance in your call center or other customer contact operation. Training is available in a public setting, online, or we can come to your site with a customized solution.

 

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Get Certified
in Leading Standards

Ensure your customer experience operation has a structured approach for driving high performance. Certification by COPC Inc. measures and verifies key activities that support the customer experience, giving your organization industry-recognized validation of high performance.

 

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COPC CX Blog: Recent Posts

Quality Series: Expand the Quality Process to Capture Business Intelligence

This is the fifth and final post in a special blog series called, “Five Changes to Your Quality Pr...

COPC Inc. Discusses CXMB Survey Results in San Diego

CXMB Survey shows difference in consumer and corporate perceptions in managing the customer experien...