Improve Performance
in Your CX Program

Your customer’s journey has become more complex. At COPC Inc., we work with all operational channels that impact the customer experience. Our consulting services will help you improve performance in key channels or your entire customer experience management program.

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Train Your Staff
in Best Practices

Any customer-centric operation is only as good as the people who manage it. Provide your leadership team with best practices to drive high performance in your call center or other customer contact operation. Training is available in a public setting, online, or we can come to your site with a customized solution.


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Get Certified
in Leading Standards

Ensure your customer experience operation has a structured approach for driving high performance. Certification by COPC Inc. measures and verifies key activities that support the customer experience, giving your organization industry-recognized validation of high performance.


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COPC CX Blog: Recent Posts

Call Centre Technologies

This article was originally published in the October issue of APAC CIO Outlook.  For many busin...

Are Contact Center Metrics Becoming Passé?

CRM magazine, October 2016. COPC Inc.'s Kathleen Jezierski, COO, was recently interviewed by ...