Customer Operations Performance Center Inc.
Is your organization struggling with customer complaints, rising costs and
inefficient processes? We understand your pain.
As the world's leading authority on customer contact center and vendor management
operations, we continue to define the industry standards for call center excellence.
Our COPC® Family of Standards is the industry's only proven set of global best
practices designed to slash costs, improve efficiency, boost client satisfaction
and build the bottom line. Since 1996, COPC Inc. has helped more than 1,000
organizations in 50 countries maximize their operations and transform their
cultures for a winning competitive advantage.