COPC Inc. is the world's leading authority on:

• Assessments and Audits - Call Center and Vendor Management Organizations
• Six Sigma Training and Consulting
• Call Center Training
• Call Center Consulting and Certifications
• Vendor Management Organization Consulting and Certifications
• Call Center Outsourcing
• COPC® Family of Standards
• SmartMarks^TM Call Center Benchmarking

Trusted Worldwide Experts on Call Center Operations, Management, & Profitability Improvements

Since 1996, Customer Operations Performance Center Inc. (COPC Inc.) has performed more than 1,000 in-depth operational assessments in 75 countries. See our extensive Portfolio of Clients .

COPC® Family of Standards

Get the COPC-2000® CSP Standard for Call Centers

Get the COPC-2000 VMO Standard for Vendor Management Organizations

The COPC® Family of Standards was the call center industry’s first performance management and certification system. Today, the standards remain the only high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability.

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