We know what it takes to run high-performing customer operations such as contact centers, VMOs, BPOs, and face-to-face environments. Founded on the COPC® Family of Standards, our consulting services improve any operation that supports the customer experience. Contact us to learn more about our consulting services.Learn More »
Any customer operation is only as good as the people who manage it. Our training, in public classrooms and online, gives your staff the knowledge they need. We can also come to your site with a customized learning solution. Contact us to learn more about our training programs.
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To deliver a positive customer experience, agents must possess the appropriate skills to effectively and efficiently handle transactions. This white paper provides the five steps required to build a solid foundation when recruiting, hiring and training agents and supervisors. Get the white paper »