Approved Technology Providers
Leveraging advanced technology to help deliver the best customer experience is more important than ever. Our ATP program recognizes technology solutions proven to deliver real business value by helping companies deploy the best practices found in the COPC CX Standard.
Approved Technology Solution Details
|Company||Effective Date||Description||Level||Category||Requirements Met|
An expert in knowledge management with a feature-rich yet easy-to-useRead More
An expert in knowledge management with a feature-rich yet easy-to-use tool for customer service in all major industries. livepro focuses on delivering answers to agents, not long complex documents. This is made possible by powerful features and easy to follow process guidance. livepro requires next to no training and turns agents into experts. Staff confidence and customer satisfaction go up while AHT and training costs are cut down.Show less
|Platinum||Knowledge and Content Management||
COPC Inc. has found livepro to be an effective Knowledge and ContentRead More
COPC Inc. has found livepro to be an effective Knowledge and Content Management tool. It supports compliance with the following best practices found in the COPC CX Standard, Release 6.2:
2.3.1.a – Managing the consistency of content between channels
A Software as a Service (SaaS) quality monitoring solution thatRead More
A Software as a Service (SaaS) quality monitoring solution that aligns quality results with the customer experience. This solution delivers real-time actionable data to all levels of management, allowing you to immediately uncover root causes of issues impacting performance.Show less
|Platinum||Quality Management, Staff Monitoring, and Coaching||
COPC Inc. has found RevealCX to be an effective Quality Management,Read More
COPC Inc. has found RevealCX to be an effective Quality Management, Staff Monitoring, and Coaching tool. It supports compliance with the following best practices found in the COPC CX Standard, Release 6.2:
2.4.1.d – Measurement of Customer Critical Error Accuracy, Business Critical Error Accuracy, and Compliance Critical Error Accuracy for human assisted channels
An innovative AI-based platform that empowers organizations to excelRead More
An innovative AI-based platform that empowers organizations to excel using automated machine learning tools that learn the behaviors and actions of their highest performers and deliver them throughout their organization, driving increased engagement and performance. AmplifAI allows organizations to develop employees to their fullest potential such that they deliver best-in-class customer experiences and products to their customers.Show less
|Silver||Staff Monitoring, Coaching, and Performance Management||
COPC Inc. has found AmplifAI to be an effective Staff Monitoring,Read More
COPC Inc. has found AmplifAI to be an effective Staff Monitoring, Coaching, and Performance Management tool. It supports compliance with the following best practices found in the COPC CX Standard, Release 6.2:
3.5.1.a – Recurrent monitoring of customer support specialist (CSS) performance for each transaction type handled
Showcase the Value of your Technology Solution
The Approved Technology Provider Program offers an exclusive opportunity to showcase your technology solutions that meet the approval of the most trusted CX experts in the industry – COPC Inc. Attaining this status asserts your technology solution’s unique ability to help CX operations meet the COPC Customer Experience (CX) Standard’s rigorous certification requirements. By working with our approved providers, customers have access to proven technology solutions that deliver greater business value while supporting industry best practices, ultimately providing greater peace of mind.
The flexibility of the ATP Program provides you with what you need to reach customers while also aligning to your own company goals and objectives. Download the COPC Inc. ATP Program brochure here to learn more about provider benefits of silver, gold and platinum levels. We are available to answer your direct questions and encourage you to use the form below to start the process.
The COPC CX Standard, a prestigious performance management system created by COPC Inc. in 1996, focuses on improving service and quality, reducing business cost and customer effort, and increasing revenue and profitability. We’ve utilized the COPC CX Standard around the globe to assess and help improve thousands of CX operations including contact centers, retail or face-to-face service environments, and automated or self-service channels.
The COPC CX Standard includes four categories of industry best practices which technology solutions can support:
- Leadership and Planning
To learn more about the best practices and guidelines found in the COPC CX Standard, download a free copy here.
Become a Partner
How to become a COPC Approved Technology Provider
- 1 Technology Solution Provider (TSP) informs COPC Inc. of interest in seeking COPC Approved Technology Provider designation.
- 2 Initial discussion regarding the technology solution and its potential fit with supporting compliance to the COPC CX Standard in one or more solution categories.
- 3 Agreement is reached and TSP commits to at least one (1) employee successfully completing COPC® Best Practices for CX Operations training. Download the BPCX brochure.
- 4 A formal evaluation of the technology solution is conducted by COPC Inc., during which the TSP demonstrates how their solution supports compliance to the COPC CX Standard and provides access to successful client installations to be assessed by COPC Inc. as well.