About COPC Inc.
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey.
We believe effective operations is the heart of delivering an exceptional customer experience. The customer experience is the sum of all the touch points that a customer has with your company. Customer contact with your company used to be primarily the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application or an online experience.
For contact center and CX operations, COPC Inc. partners with your company to assess, plan and implement your operations to provide a customer experience that is seamless and productive. In addition to consulting, we also offer CX training and certification services and RevealCX software. By working with COPC Inc., our clients consistently improve customer satisfaction, increase revenue and reduce costs.
For vendor management organizations, COPC Inc. offers consulting services to improve the operational performance of third-party providers of contact center and customer experience operations. Services include contract review, vendor management organization (VMO) design and improvement, and strategic sourcing. VMO training and certification also are available.
Procurement is the newest offering by COPC Inc. The company provides certification to the COPC Indirect Procurement Standard to improve the operational performance of indirect spend. Training and consulting for indirect procurement professionals is coming soon.
COPC Inc. is headquartered in Winter Park, Florida, U.S., with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan.