Customer Experience Management Experts

Providing consulting, training, certification, benchmarking and research for operations that support the customer experience

Dedicated to Improving the Customer Experience

Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey.

COPC Inc. advises leading brands throughout the world to deliver strategy, program development, and implementation services to improve operations that support the customer experience. COPC Inc. helps companies increase sales, improve customer satisfaction, and build brand loyalty by addressing root causes of customer issues and better managing complex customer journeys. COPC Inc. specializes in customer experience operations, call centers, quality, vendor management, procurement and strategic sourcing.

Woman planning effective operations for exceptional customer experience.

We believe effective operations are the heart of delivering an exceptional customer experience.

The customer experience is the sum of all the touch points that a customer has with your company. Customer contact with your company used to be primarily the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application or an online experience.
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People in meeting taking notes.

Contact Centers and Customer Experience (CX) Operations

COPC Inc. partners with your company to assess, plan and implement your operations to provide a customer experience that is seamless and productive. In addition to consulting, we also offer CX training and certification services and RevealCX software. By working with COPC Inc., our clients consistently improve customer satisfaction, increase revenue and reduce costs.
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City skyline – vendor management.

Vendor Management Organizations (VMOs)

COPC Inc. offers consulting services to improve the operational performance of third-party providers of contact center and customer experience operations. Services include contract review, vendor management organization (VMO) design and improvement, and strategic sourcing. VMO training and certification also are available.
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Employees meeting to discuss the COPC indirect procurement standard

Certification to the COPC Indirect Procurement Standard

The company provides certification to the COPC Indirect Procurement Standard to improve the operational performance of indirect spend. Training and consulting for indirect procurement professionals is coming soon.
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