About COPC Inc.
COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. We work with companies to increase sales, improve customer satisfaction, and build brand loyalty by helping them address root causes of customer issues and better manage complex customer journeys.
We believe effective operations is the heart of delivering an exceptional customer experience. The customer experience is the sum of all the touch points that a customer has with your company. Customer contact with your company used to be primarily the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application or an online experience.
Founded in 1996, COPC Inc. began by providing training and certification to improve call center performance. The company also created the COPC Standards, starting with the COPC Customer Service Provider (CSP) Standard, which is now called the COPC Customer Experience (CX) Standard.
Today, the company works with call centers, customer experience operations, vendor management organizations and indirect procurement to implement operational improvement. We also developed RevealCX, a software solution for quality monitoring and business intelligence. The COPC Standards now includes versions for vendor management and indirect procurement.
For call center and CX operations, COPC Inc. partners with your company to assess, plan and implement your operations to provide a customer experience that is seamless and productive. In addition to consulting, we also offer CX training and certification services and RevealCX software. By working with COPC Inc., our clients consistently improve customer satisfaction, increase revenue and reduce costs.
For vendor management organizations, COPC offers consulting services to improve the operational performance of third-party providers of call center and customer experience operations. Services include contract review, vendor management organization (VMO) design and improvement, and strategic sourcing. VMO training and certification also are available.
Procurement is the newest offering by COPC Inc. The company provides certification to the COPC Indirect Procurement Standard to improve the operational performance of indirect spend. Training and consulting for indirect procurement professionals is coming soon.
COPC Inc. is privately held with headquarters in Winter Park, FL, U.S. and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan.