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Customer Experience Research

COPC Inc. is a global leader in customer experience, backed by more than two decades of proven results. Whether it’s leading-edge industry insights or individual client studies, insightful CX research is a foundation for our work.

Featured Research

Tackle tough questions with answers from our featured research releases. COPC Inc. research is designed to help you make better decisions, understand where your peers stand on these issues and provide actionable insights for you to transform your CX operations.

Featured Research
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Latest Research

2023 Global Benchmarking Series

In 2023, we will continue our COPC Inc. Global Benchmarking Series (GBS), a research effort built on data collected from contact center and customer experience (CX) leaders.

Contribute to 2023 GBS Research

Employee Engagement Research Series

Download the latest research gathered from nearly 6,000 employees across multiple industries and 19 countries. Our Global Employee Engagement Research Report is available now. View the latest reports and subscribe for upcoming country-specific and topic-focused reports.

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Recent Published Research