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Customer Experience Research

COPC Inc. is a global leader in customer experience, backed by more than two decades of proven results. Whether it’s leading-edge industry insights or individual client studies, insightful CX research is a foundation for our work.

Global Benchmarking Series

Our monthly Global Benchmarking Series tackles the tough questions with answers from our global research. COPC Inc. research is designed to help you make better decisions, to understand where your peers stand on these issues and to provide actionable insights for you to transform your CX operations.
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2022 GBS Report

COPC Inc.'s Global Benchmarking Series is a 12-month education program designed for executives and managers in the customer contact industry. Each month, we deliver an informative and data-rich report followed by an interactive expert-led webinar providing information and insights which will make a meaningful difference to those organizations involved in the series. Register to receive these reports and notifications for webinars. The reports and the webinars provide practical advice and data-driven research and will become vital components of the contact center executive’s management toolkit.

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