Guiding Your Organization Through Change
As medical costs continue to rise, there is no doubt that the U.S. healthcare industry is undergoing change like never before. In addition, the Affordable Care Act has altered many facets of healthcare delivery and the healthcare customer experience. At COPC Inc., we work with commercial and government organizations in healthcare to transform call centers and other CX operations, guiding your organization through change to improve the customer experience.
Some of our healthcare clients:
Our consulting services will help you develop a new call center or other key contact channel to meet the growing and changing demands of your customers. Our training programs will improve your daily operations to make them more effective and less costly.
In addition, your organization can become certified to the COPC Healthcare Service Provider (HSP) Standard, specifically designed to meet the requirements of the healthcare industry. Certifying your customer contact operation gives you the confidence of knowing your organization is operating at benchmark levels.