Adapting Your Customer Experience Operations to Address Complex Transactions
The financial services industry has changed dramatically with the wide acceptance of online banking and the growing amount of complex financial products available in the market today. In turn, the customer experience with financial institutions also has changed. Customers used to contact a bank to just check their account balances or to conduct simple transactions. Today, financial organizations must provide both technical and financial services support through a variety of customer contact channels.
Some of our clients worldwide:
At COPC Inc., we recognize that your customer experience operations must be designed and managed to address the changing needs of today’s customer. Our consulting and training services will help you implement the right metrics and operational processes to meet your complex customer needs. Your organization will improve cross selling, issue resolution, inside sales, basic customer communication, and will be able to better serve your customers and address complex transactions.