What We Do — Customer Experience Management

CUSTOMER EXPERIENCE

Maximize your CX operations to provide a superior customer experience. Learn more about our consulting, training and certification services for customer experience management. 
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CALL CENTER SERVICES

We offer consulting, training and certification to improve the performance of  your call center operations.
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QUALITY

Align your quality results with customer satisfaction.  Learn more about our quality management services and RevealCX, our quality monitoring solution. 
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COPC® Best Practices for CX Operations

Take our flagship training for customer experience management. This class is beneficial for organizations serving customers through a single channel such as a call center, or for those organizations working across multiple channels. Our four-day training is offered throughout the world or can be taught on-site at your facility.
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TRAINING

Learn our industry best practices to improve operational performance in your call center or customer experience management program.
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CERTIFICATION

Verify and validate your organization’s performance levels. Get certified by COPC to the CX Standard.
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VENDOR MANAGEMENT

Optimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.
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