What We Do — Customer Experience Management

CUSTOMER EXPERIENCE

Maximize your CX operations to provide a superior customer experience. Learn more about our consulting, training and certification services for customer experience management. 

CALL CENTER SERVICES

We offer consulting, training and certification to improve the performance of  your call center operations.

QUALITY

Align your quality results with customer satisfaction.  Learn more about our quality management services and RevealCX, our quality monitoring solution. 

COPC® Best Practices for CX Operations

Take our flagship training for customer experience management. This class is beneficial for organizations serving customers through a single channel such as a call center, or for those organizations working across multiple channels. Our four-day training is offered throughout the world or can be taught on-site at your facility.

TRAINING

Learn our industry best practices to improve operational performance in your call center or customer experience management program.

CERTIFICATION

Verify and validate your organization’s performance levels. Get certified by COPC to the CX Standard.

VENDOR MANAGEMENT

Optimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.