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November 14, 2023
AmplifAI’s AI-Driven Platform Earns Continued Platinum Status from COPC Inc.
WINTERPARK, Fla., Nov 14, 2023 — COPC Inc. is pleased to announce that it has once again approved AmplifAI as a Platinum Partner in...
September 27, 2023
KellyConnect Achieves Distinction with COPC Certification
WINTERPARK, Fla., Sep 27, 2023 — COPC Inc., a global contact center and customer experience (CX) consulting firm, and KellyConnect, the...
July 26, 2023
COPC Inc. Launches On-Demand Version of its High-Performance Management Techniques Training for Contact Centers
Offers enterprise solution to help companies close frontline manager skill gaps, improve operational performance and increase retention WINTERPARK, Fla., July...
May 22, 2023
The COPC Standards Committee Welcomes Scott Horace
WINTER PARK, Fla., May 18, 2023 — COPC Inc. announces the addition of Scott Horace to the COPC Standards Committee....
September 29, 2022
RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program
WINTER PARK, Fla., Sept. 26, 2022— COPC Inc. is pleased to announce that it has once again approved Nexcom’s RevealCX as...
September 26, 2022
COPC Inc. Announces Employee Engagement Research Series
Global Insights for Integrating Employee and Customer Experience Strategies WINTER PARK, Fla., Sept. 26, 2022— COPC Inc., a global customer...
September 19, 2022
Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc
WINTER PARK, Fla., Sept. 19, 2022— COPC Inc. is pleased to announce that ccc by stc has met the COPC...
September 8, 2022
CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development
WINTER PARK, Fla., Sept. 8, 2022– COPC Inc. is pleased to announce a new partnership with the Contact Centre Management Group...
April 19, 2022
Express International Inc. Invests in Employees to Elevate Customer Service
WINTER PARK, Fla. April 15, 2022— COPC Inc. commends the effort of Express International Inc. to improve customer service. Twenty...
April 7, 2022
SBI Card, Customer Services Division, Achieves COPC Inc. Process Certification
GURGAON, India. — (April 7, 2022) COPC Inc. is pleased to announce that SBI Card has met the COPC Inc....
August 5, 2021
COPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard
New release includes new and updated best practices to help organizations improve the customer experience and increase revenue while lowering...
March 3, 2021
COPC Inc. Announces Approved Technology Provider Program – Unique opportunity for companies to showcase CX capabilities
WINTER PARK, Fla. — (March 3, 2021) — COPC Inc., a global consulting, certification, research and training firm that has...
March 24, 2020
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services
WINTER PARK, Fla.— (March 24, 2020) — COPC Inc., a global consulting firm that helps companies improve operations to optimize...
January 15, 2020
Now Available – Release 6.2 of the COPC Customer Experience Standard
WINTER PARK, Fla.— (Jan. 15, 2020) — COPC Inc., a global consulting, certification and training firm that helps companies improve...
August 22, 2019
Now Available – Release 6.1 of the COPC CX Standard for Vendor Management Organizations
WINTER PARK, Fla.— (Aug. 22, 2019) — COPC Inc., a global consulting, certification and training firm that helps companies improve...
May 31, 2019
QuisLex Becomes First in the Legal Industry to Earn COPC Inc. Certification
QuisLex validates its compliance with high performance benchmarks set by the COPC CX Standard NEW YORK (PRWEB) MAY 21, 2019...
May 30, 2019
Transcom North America Achieves Certification to the COPC Customer Experience Standard for a Work-From-Home Technical Support Program
WINTER PARK, Fla. and DENVER. Colo. — (May 29, 2019) — COPC Inc., a global consulting firm that helps companies...
May 7, 2019
COPC Inc. Announces Customer Service Journey Consulting Program
Offering Helps Clients Address the Business Impact of Poor Customer Service WINTER PARK, Fla.—(May 7, 2019)— COPC Inc., a global...
February 20, 2019
Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service
COPC Inc. & Execs In The Know Publish 2018 Corporate Edition of the CXMB Series WINTER PARK, Fla. – (Feb....
February 15, 2019
COPC Inc. Announces its 2019 Global Public Training Calendar for Customer Experience Management Professionals
Winter Park, Fla.—(Feb. 14, 2019)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
November 6, 2018
Microsoft Earns Certification to the COPC Indirect Procurement Standard
Procurement Organization Becomes First Group to Achieve Industry Recognition for Managing Indirect Spend WINTER PARK, Fla. and REDMOND, Wash.— (November 6, 2018) — COPC Inc., ...
August 9, 2018
COPC Inc. Partners with Quest Learning in Malaysia to Offer Customer Experience Management Training
Reduced Pricing Available for Malaysian Companies Through the HRDF Fund SINGAPORE and KUALA LUMPUR, Malaysia — (9 August 2018) —...
July 30, 2018
Three Orange Affiliates Earn Certification to the COPC Customer Experience Standard
A new step in delivering an unmatchable experience for Orange customers Winter Park, Fla / Paris, France, 30 July 2018...
June 20, 2018
COPC Inc. Announces New User Interface and Experience for RevealCX, Version 4.0
Offers Live Demos of Quality Monitoring Solution at Customer Contact Week in Las Vegas, June 20-21 LAS VEGAS—June 20, 2018—COPC Inc.,...
May 22, 2018
COPC Inc. and Execs In The Know Publish Customer Experience Research for Financial Services
Nearly 57% of surveyed customers reported moving some or all of their business as a result of a poor customer care...
May 11, 2018
COPC Inc. Names Kyle Kennedy President and Chief Operating Officer
Winter Park, Fla.— (May 11, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the...
May 9, 2018
World’s Best – Concentrix is First Company to Earn 20 Certifications from COPC Inc.
FREMONT, CA – With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to...
April 4, 2018
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings show that only about one-third of respondents felt their company offered support in all the channels their customers want...
February 28, 2018
COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals
Expands Customer Journey Mapping Certification Class to New Markets Worldwide Winter Park, Fla.—(Feb 28, 2018)— COPC Inc., a global consulting...
January 25, 2018
COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice
Winter Park, Fla.—(Jan 25, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
November 30, 2017
COPC Inc. Publishes Customer Experience Standard for Vendor Management Organizations
Offers new class on best practices for VMOs working with third-party providers of call center and CX services Winter Park,...
June 29, 2017
COPC Inc. Launches RevealCX Quality Monitoring and Business Intelligence Software That Focuses on the Customer Experience
LAS VEGAS —June 28, 2017—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience,...
May 25, 2017
COPC Inc. and Execs In The Know Publish Retail Customer Experience Research Insights
WINTER PARK, FL — (May 24, 2017) — COPC Inc., a global consulting firm that helps companies improve operations to...