Call Center Certification:
Driving Excellence in your Call Center Operations
A leader in call center performance improvement, COPC Inc. offers call center certification services to any type of customer contact operation, such as inbound and outbound sales, technical support, customer service, and collections. Certification by COPC Inc. provides an independent assessment of your multichannel call center including phone, chat, email and social media, focusing on performance metrics to achieve continuous improvement.
Since 1996, COPC Inc. has provided call center certification to hundreds of call centers throughout the world, providing a consistent and proven framework for managing people, processes and performance. Call center certification by COPC Inc. enables your organization to measure and improve all operational activities that support the customer experience—to ultimately boost customer satisfaction while increasing revenues and reducing costs.
Call center certification by COPC Inc. is based on the COPC Customer Experience (CX) Standard. This performance management system was originally created in 1996 and was formerly known as the COPC Customer Service Provider (CSP) Standard. Today the COPC CX Standard is in sixth release includes criteria covering all aspects of a multichannel contact center.