Transforming Customer Operations Worldwide

Since 1996, COPC Inc. has partnered with hundreds of leading organizations in 70 countries, transforming customer operations throughout the world. Whether through consulting, training, or certification, our hands-on approach allows call centers, VMOs and other customer contact operations improve both their performance and the customer experience.

Our services help organizations increase revenue and reduce costs, enabling them to realize at least two to five times their return on investment, typically within the first year of engaging with COPC Inc.


Below are a few of our current and previous clients:


Delivering Superior Customer Service

FAN9000920Most quality programs are not designed correctly to measure performance accurately. In the white paper, you will learn how to design a quality program in your contact center to drive improvements that will directly impact the customer experience.

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