Transforming Customer Operations Worldwide

Since 1996, COPC Inc. has partnered with hundreds of leading organizations in 70 countries, driving performance improvement in customer operations throughout the world. Whether through consulting, training, or certification, our hands-on approach allows call centers, VMOs, BPOs, and face-to-face environments to improve both their operations and the customer experience.

Additionally, our services help these organizations increase revenue and reduce costs, enabling them to realize at least two to five times their return on investment, typically within the first year of engaging with COPC Inc.

Below are just a few of the clients who have benefited from working with us:


Delivering Superior Customer Service

FAN9000920Most quality programs are not designed correctly to measure performance accurately. In the white paper, you will learn how to design a quality program in your contact center to drive improvements that will directly impact the customer experience.

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Contact COPC Inc.

We look forward to talking with you about how we can help your organization. You can reach us by email, phone or the Contact Us page.

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