Understanding the Needs of Your Market

At COPC Inc., we work with hundreds of companies in various industries to help improve their customer experience operations. Understanding the needs of your market, we help clients integrate key customer touch points to align with customer needs, expectations and behaviors.

Our consultingtraining and certification services have been used in industries such as telecommunications, technology, healthcare, travel, utilities and financial services.

Contact us today to learn more about how we can help you improve your call center or other customer experience operation.

Delivering Superior Customer Service

COPC Inc. provides call center consulting, training and certification servicesMost quality programs are not designed correctly to measure performance accurately. In the white paper, you will learn how to design a quality program in your contact center to drive improvements that will directly impact the customer experience.

Get the white paper »