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“Through COPC Inc.’s training programs, our management team truly understands how to use actionable data to drive peak performance and get measurable results.”

—Vice President of Customer Engagement Operations, Experian Consumer

Training:

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Now Available:
COPC® Customer Journey Mapping Certification

COPC Inc. is pleased to offer our new COPC® Customer Journey Mapping Certification. Our next class will be in Denver in May.

This training is a 2.5 day program where you will learn:

  • How to execute the COPC Customer Journey Mapping methodology for your organization
  • How to use our COPC Inc. customer journey mapping tools and techniques within your own work environment
  • Key steps required to gain buy-in and build a meaningful customer journey map within your work organization
  • How to leverage your customer journey map to improve the customer experience with your organization

Participants who complete the training and successfully pass the exam will be certified in COPC Customer Journey Mapping. 

Denver Class »

 
Provide Best Practices to Empower Employees

Managing the customer experience (CX) requires that your staff has the knowledge and tools to meet changing customer expectations. At the same time, your customer contact operation is seeking to decrease costs, improve efficiency, and boost both revenue and client satisfaction.

To achieve these goals for your call center, vendor management organization, or any type of customer contact operation, COPC Inc. offers an extensive global training program to empower employees. We have more than 300 hours of curriculum addressing issues such contact center management best practices, customer experience operations, data analytics and Lean Six Sigma for contact centers. COPC Inc. training is available in 14 countries and in many languages.

 

Our training classes are delivered the way you want.
Simply click a button below to learn more and register. 

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The hallmarks of COPC Inc. training include:

  • Tight integration with our consulting services and certification program
  • Thorough course offerings available online or in person
  • Comprehensive information covering all aspects of operations that support the customer experience
  • Industry expert instructors who offer real-world examples of operational issues and solutions

For more information, contact COPC Inc. or download the Global Training Services brochure.

Improving Performance Through Certification
To the COPC CSP Standard

Customer experience training for call centers and other customer operations industryNuon is a Netherlands-based utilities organisation that supplies 2.6 million Dutch customers with affordable gas, electricity and energy-saving products on a clean and sustainable basis. The senior management team was keen to understand their operational potential as compared to world-class standards for customer management.

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