Client-Site Sessions:
Build Your Management Skills to Improve
the Customer Experience

We offer training specifically to address your operational issues in managing the customer experience and how to improve the customer experience. Our sessions are tailored using your operational data and can be presented on-site at any customer experience operation throughout the world.

Courses available for client-site training include:

  • COPC® High Performance Management Techniques (HPMT) Training
  • COPC® Registered Coordinator Training for Customer Service Providers
  • COPC® Registered Coordinator Training for Vendor Management Organizations
  • COPC® Lean Six Sigma for Contact Centers
  • COPC 1-Day Workshops (Quality; Recruiting, Hiring and Training; Workforce Management)

Our client-site training eliminates travel costs and reduces time away from your operation. Plus, by focusing on your operation, the COPC Inc. team will work with you to generate ideas to motivate employees, resolve issues, and implement best practices to improve the customer experience.

COPC Inc. has been providing client-specific training for nearly 20 years to major global brands. Our trainers are experienced professionals who also provide consulting services and have real world knowledge of current needs, issues and trends. Our sessions are interactive, collaborative and specific to your immediate needs.

For more information, contact us today, and we will customize a learning solution that’s right for you. 

 

 

Class Descriptions »



The HPMT training was three of the most relevant days I have spent learning how to improve contact center performance. COPC Inc.’s depth of experience and dynamic style made it a great event.”

—Technical Services Manager,
Caterpillar Inc.