Customer Experience Training

Provide your management team with tools and best practices
for managing your CX operations

Managing the customer experience (CX) requires that your staff has the knowledge and tools to meet changing customer expectations. At the same time, your customer operation is seeking to decrease costs, improve efficiency, and boost both revenue and client satisfaction.

To achieve these goals for your call center, vendor management organization, or any type of customer operation, COPC Inc. offers an extensive global training program to create a foundation for high performance management.  

Our training classes are delivered the way you want.
Simply click a button below to learn more and register. 

We have more than 300 hours of curriculum focusing in areas such as call center and customer experience management best practices, data analytics and Lean Six Sigma for contact centers. COPC Inc. training is available in 14 countries and in many languages, with facilitators that have an average of 17 years of practical experience running operations.

Most importantly, you will be able to apply your learnings immediately in your customer experience operation.

How our customer experience training
is different than other programs
:

  • All is training is based on the COPC Customer Experience Standard and our work with high-volume, high-performing operations throughout the world
  • Our training and related certification program is well-respected and recognized globally
  • We provide best practices and benchmarks from over 20 years of experience, covering all aspects of operations that support the customer experience
  • Materials and methodologies taught in our customer experience training can be implemented immediately in your operation
  • Our classes are taught by industry experts who offer real-world examples of operational issues and solutions
  • In-person classes are collaborative, engaging and feature interactive case studies and discussion
  • Private training is customized specifically for your organization using your data, enhancing the learning experience and relevance of the content
Ready to get started? Sign up for training or download the Global Training Services brochure.