Drive Excellence in Your Customer Operations
COPC Inc. offers certification to the COPC Standards, giving your organization a proven, comprehensive framework for managing operations that support the customer experience. Each COPC Standard focuses on best practices regarding people, processes, and performance that will drive excellence in your customer operations.
The original COPC Customer Service Provider (CSP) Standard was created in 1996 and was based on the Malcolm Baldrige National Quality Award criteria and framework. Today, this Standard is called the COPC Customer Experience (CX) Standard, and it remains the most recognized and widely used performance management system for any customer contact operation.
Our newest Standard is the COPC Indirect Procurement Standard, which provides a performance management system for procurement organizations to strategically manage their indirect spend.
Certification to any COPC Standard provides an independent operational assessment of your operations that support the customer experience. In the past 20 years, hundreds of organizations throughout the world have shown their commitment to operational excellence by being certified to a COPC Standard.
About the COPC Standards
COPC Inc. offers standards for various operational activities that support the customer experience. All COPC Standards focus on performance metrics for your organization to achieve continuous improvement.
- For call centers and customer experience operations:
COPC CX Standard, CSP Version
- For vendor management organizations (VMOs):
COPC VMO Standard
- For third-party solution providers:
COPC CX Standard, OSP Version
- For healthcare providers:
COPC Healthcare Service Provider (HSP) Standard
- For procurement organizations:
COPC Indirect Procurement Standard