Process Certification:
Optimize Key Work Processes

Process certification allows you to address a specific performance issue within your customer contact operation and optimize key work processes—particularly when you need a quick resolution to a critical issue. This type of certification can be an independent initiative, or it can follow a COPC Inc. consulting engagement to validate that improvements have been successfully deployed, implemented and sustained.

Process certification can be obtained for several key work areas:

  • Quality
  • Customer satisfaction
  • Workforce management
  • Recruiting, hiring, and training
  • Sourcing

Ultimately, process certification enables you to verify that your performance initiatives are producing the improvements you expect—even after our engagement with you is complete.

For more information, contact COPC Inc.