“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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AOL India Pvt. Ltd.

Certification Applied
4.0
October 2005

Bangalore, India



America Online Inc., is the world leader in Interactive Services, Web Brands, Internet Technologies and E-Commerce Services. Part of the Time Warner Group, the organization has over 20 million members worldwide. America Online has built the largest and most engaged audience in the online world with services that reach across all connections. AOL India is the largest of AOL's nine global contact centers. The center, which opened in 2002, has grown to an employee population of 1800 strong. A 24/7 operation, AOL India, is a totally inbound contact center, providing customer acquisition and support services to its global customers.

Service Types:

  • Business Process Outsourcing (BPO)
  • Inbound Customer Contact Center Services
  • Inbound Customer Contact Center Services - Chat
  • Inbound Customer Contact Center Services - Voice
  • Technical Support