A Performance Management Framework
for Operations that Support the Customer Experience
The COPC Standards provide a performance management system to improve operations that support the customer experience. Since 1996, COPC Inc. has developed and published the COPC Standards.
The most well-known Standard is the COPC Customer Experience (CX) Standard, which covers all operational aspects of the customer journey. While the COPC CX Standard can still be used with call centers, it also can be applied to any channel, from a retail store to a web-based service or social media.
The newest Standard is the COPC Indirect Procurement Standard, a performance management system for procurement organizations to strategically manage their indirect spend.
Access the new
COPC Indirect Procurement Standard here:
Access Release 6.0
of the COPC Customer Experience (CX) Standards here:
Access Release 5.2 COPC Standards here:
|CSP Standard »||VMO Standard »|
|OSP Standard »||HSP Standard »|