COPC Standards: Setting the Bar for High Performance
The COPC® Family of Standards is a collection of performance management systems that enables you to measure and improve all operational activities that support the customer experience. Created in 1996, the original COPC Customer Service Provider (CSP) Standard was based on the Malcolm Baldrige National Quality Award criteria and framework. The COPC CSP Standard remains the most recognized and widely used performance management system, and it serves as a framework for all other COPC Standards.
Download the COPC Standards here to access all versions and related guides:
|For internal operations CSP Standard »||For vendor management organizations VMO Standard »|
|For outsourced operations OSP Standard »||For healthcare companies HSP Standard »|