COPC Standards: Setting the Bar for High Performance

The COPC® Family of Standards is a collection of performance management systems that enables you to measure and improve all operational activities that support the customer experience. Created in 1996, the original COPC Customer Service Provider (CSP) Standard was based on the Malcolm Baldrige National Quality Award criteria and framework. The COPC CSP Standard remains the most recognized and widely used performance management system, and it serves as a framework for all other COPC Standards.

Download the COPC Standards here to access all versions and related guides:

For internal operations CSP Standard » For vendor management organizations VMO Standard »
For outsourced operations OSP Standard » For healthcare companies HSP Standard »

The COPC Family of Standards is the foundation of all our work. Learn more about our consulting, training and certification services.

I’ve deployed or evaluated major service standards while at Microsoft, Monster, and Acronis and nothing delivers high performance, organizational alignment and true world class service like the COPC Family of Standards.”

—Ed Benack
Vice President, Cvent

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