Vendor Management Services for CX Operations

Managing a network of outsourced service providers (OSPs) for your CX operations can be challenging. You are entrusting others to deliver a superior and consistent customer experience to your customers. It is critical to choose the right partner and ensure they are operating at a high level of performance.

See below to learn about each of our VMO services.

We have counseled vendor management organizations (VMOs) since 2002, helping companies optimize the performance of their outsourced providers and dramatically reduce their total cost of ownership.

CONTRACT REVIEW

STRATEGIC SOURCING

VENDOR IMPROVEMENT

Review your contracts to ensure they are structured to deliver the performance you expect at an appropriate price.
Choose the right suppliers at the best price with the highest levels  of performance.
Improve the performance of your management program for third-party suppliers of your CX operations. 

VMO DESIGN

COPC VMO STANDARD

Structure your VMO to eliminate poor vendor performance streamline operations
Verify and validate your organization’s performance levels. Get certified by COPC to the VMO Standard.