COPC CX STandard

CX Standard for Outsource Service Providers (OSPs)

Manage and Improve Your Client Operations Using the COPC CX Standard for OSPs. The COPC Customer Experience (CX) Standard for Outsource Service Providers (OSPs) is specifically for companies that provide outsourced call center and customer experience services for their clients.

About the COPC CX Standard

The Standard was initially developed in 1996 for call center operations and has been used by thousands of companies throughout the world. Since then, the Standard has continued to evolve to address the changing needs of our dynamic industry, including emerging channels such as mobile, social media and web applications.
COPC Outsource Service Providers (OSP) Standards

How your OSP benefits by using the COPC CX Standard

The COPC CX Standard for OSPs is appropriate for any type of outsourced customer experience operation including customer service, technical support, fulfillment, credit card processing, field services, e-commerce, and transaction processing operations. The Standard is available free of charge.

Continuous Improvement

Continually improve the customer experience across the entire journey.

Consistent Implementation

Ensure processes, metrics and targets are consistently implemented.

Effectively Utilize Customer Feedback

Effectively collect, understand and incorporate customer feedback.

Leverage Best Practices

Leverage best practices that are consistently updated in the Standard.
Download the CX Standard For OSPs
COPC Outsourced Service Provider (OSP) Training

Get Trained on OSP best Practices

Based on the principles of the COPC CX Standard, our leading training worldwide is COPC® Best Practices for CX Operations. This course is an in-depth program for improving operational performance. Training is beneficial for service providers offering a single channel such as an outsourced call center, or for OSPs offering  multiple channels. This training class is available publicly throughout the world or can be taught on-site at your facility.

Learn About OSP Training

Certify your organization to the CX Standard

Join other leading brands when you earn the prestigious COPC certification. Certification provides industry-recognized validation that your organization has consistently met high performance levels in managing customer satisfaction, revenue, service, quality, and costs. Find out more about the benefits of certification and how to certify your organization to the COPC CX Standard for OSPs.
Learn About Certification