COPC CX STandard
CX Standard for Outsource Service Providers (OSPs)
Manage and Improve Your Client Operations Using the COPC CX Standard for OSPs. The COPC Customer Experience (CX) Standard for Outsource Service Providers (OSPs) is specifically for companies that provide outsourced call center and customer experience services for their clients.
About the COPC CX Standard
How your OSP benefits by using the COPC CX Standard
Effectively Utilize Customer Feedback
Leverage Best Practices
Get Trained on OSP best Practices
Based on the principles of the COPC CX Standard, our leading training worldwide is COPC® Best Practices for CX Operations. This course is an in-depth program for improving operational performance. Training is beneficial for service providers offering a single channel such as an outsourced call center, or for OSPs offering multiple channels. This training class is available publicly throughout the world or can be taught on-site at your facility.