Category: Coaching & Development

The COPC Blog

Contact Center Team Leaders: The Key To Engaged and Motivated Employees
April 4, 2024

Contact Center Team Leaders: The Key To Engaged and Motivated Employees

Training and Development as an Employee Retention Strategy
April 4, 2024

Training and Development as an Employee Retention Strategy

Leader’s Guide to Call Center Retention
March 11, 2024

Leader’s Guide to Call Center Retention

Contact Center Coaching to Improve Customer Satisfaction (CSAT) 
September 21, 2023

Contact Center Coaching to Improve Customer Satisfaction (CSAT)