Training

Class Listings

COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
Digital-Assisted Customer Experience

Digital-Assisted Customer Experience

Learn best practices for the latest in voice bots, chatbots, virtual assistants, mobile apps, websites, and robotic process automation (RPA).


14 Hours
Public or Private
Individual Certification
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Managing Outsourced Service Operations

Managing Outsourced Service Operations

Optimize contact center supplier relationships and performance results with proven techniques from contracting and partner selection to day-to-day management.


35 Hours
Public or Private
Individual Certification
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Lean Six Sigma for Contact Centers Green Belt

Lean Six Sigma for Contact Centers Green Belt

Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.


45 Hours
Public or Private
Individual Certification
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Lean Six Sigma for Contact Centers Yellow Belt

Lean Six Sigma for Contact Centers Yellow Belt

Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.


27 Hours
Public or Private
Individual Certification
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High-Performance Management Techniques

High-Performance Management Techniques

Equip frontline management with practical tools, strategies and processes to measure, monitor and improve their teams' performance.


24 Hours
Public or Private
Individual Certification
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Data Analysis for Contact Centers

Data Analysis for Contact Centers

Apply real-world data analytic skills to your CX operations to draw accurate conclusions and implement the right action plans.


9 Hours
Public or Private
Individual Certification
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Quality Management

Quality Management

Transform quality programs into a trusted asset that drives higher CX, better business results and lasting ROI.


14 Hours
Public or Private
Individual Certification
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Customer Experience Operations

Customer Experience Operations

Achieve and sustain operational excellence using the best practices, metrics and improvement approaches in the COPC CX Standard.


40 Hours
Public or Private
Individual Certification
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