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Turn AI's potential into actionable solutions with a results-driven approach to adopting new technology, scaling initiatives, and crafting strategies that build loyalty and deliver lasting value.

Learn best practices for the latest in voice bots, chatbots, virtual assistants, mobile apps, websites, and robotic process automation (RPA).

Optimize contact center supplier relationships and performance results with proven techniques from contracting and partner selection to day-to-day management.

Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.

Reduce customer effort, improve satisfaction and enhance loyalty by analyzing the cumulative effects of all channels impacting CX.

Balance customer demand, costs and employee needs with proven approaches in forecasting, planning, scheduling and real-time management.

Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.

Equip frontline management with practical tools, strategies and processes to measure, monitor and improve their teams' performance.

Apply real-world data analytic skills to your CX operations to draw accurate conclusions and implement the right action plans.

Transform quality programs into a trusted asset that drives higher CX, better business results and lasting ROI.

Achieve and sustain operational excellence using the best practices, metrics and improvement approaches in the COPC CX Standard.