Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
Digital-Assisted Customer Experience
Learn best practices for the latest in voice bots, chatbots, virtual assistants, mobile apps, websites, and robotic process automation (RPA).
Managing Outsourced Service Operations
Optimize contact center supplier relationships and performance results with proven techniques from contracting and partner selection to day-to-day management.
Lean Six Sigma for Contact Centers Green Belt
Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.
Service Journey Thinking
Reduce customer effort, improve satisfaction and enhance loyalty by analyzing the cumulative effects of all channels impacting CX.
Workforce Management
Balance customer demand, costs and employee needs with proven approaches in forecasting, planning, scheduling and real-time management.
Lean Six Sigma for Contact Centers Yellow Belt
Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.
High-Performance Management Techniques
Equip frontline management with practical tools, strategies and processes to measure, monitor and improve their teams' performance.
Data Analysis for Contact Centers
Apply real-world data analytic skills to your CX operations to draw accurate conclusions and implement the right action plans.
Quality Management
Transform quality programs into a trusted asset that drives higher CX, better business results and lasting ROI.
Customer Experience Operations
Achieve and sustain operational excellence using the best practices, metrics and improvement approaches in the COPC CX Standard.