Category: Corporate News

The COPC Blog

Mastercard Leads the Charge in Customer Experience
January 9, 2024

Mastercard Leads the Charge in Customer Experience

COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience
April 28, 2023

COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience

November COPC Standards Committee Meeting
December 1, 2022

November COPC Standards Committee Meeting

The Role of Research on CX Operations & Best Practices
May 31, 2022

The Role of Research on CX Operations & Best Practices

Conversations with Clients:  Kyla Starks, Transcom
October 22, 2021

Conversations with Clients: Kyla Starks, Transcom

Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency
April 26, 2021

Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency

Conversations with Clients:<br>Byron J. Fernandez, TDCX
June 4, 2020

Conversations with Clients:
Byron J. Fernandez, TDCX

Sunshine Financial Service<br>Committed to Excellence
April 20, 2020

Sunshine Financial Service
Committed to Excellence

COPC Inc. China User Group Annual Meeting
December 9, 2019

COPC Inc. China User Group Annual Meeting

Conversations with Clients:<br>Du Duo, Shouqi Limousine & Chauffeur
November 13, 2019

Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur

COPC Standards Committee 2019<br>Fall Meeting Recap
November 8, 2019

COPC Standards Committee 2019
Fall Meeting Recap

Conversations with Clients:<br>Gladys Labradores, Conduent Philippines
October 1, 2019

Conversations with Clients:
Gladys Labradores, Conduent Philippines

Conversations with Clients:<br>Ding Yi (Allen), Ant Financial, Part 2
September 9, 2019

Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part 2

Conversations with Clients:<br>Ding Yi (Allen), Ant Financial, Part I
September 5, 2019

Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part I

COPC Inc. Shanghai Client Seminar a Huge Success
June 11, 2019

COPC Inc. Shanghai Client Seminar a Huge Success

COPC Inc. Welcomes Clients to Beijing for China’s First Seminar in 2019 Series
May 2, 2019

COPC Inc. Welcomes Clients to Beijing for China’s First Seminar in 2019 Series

Importance of Community
February 22, 2019

Importance of Community

COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard
January 21, 2019

COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard

Concentrix Earns COPC Certification for Record Number of Sites 
May 9, 2018

Concentrix Earns COPC Certification for Record Number of Sites 

New listings–COPC Inc. Global Events Calendar
May 11, 2017

New listings–COPC Inc. Global Events Calendar

COPC Inc. Global Events Calendar
March 31, 2017

COPC Inc. Global Events Calendar

Interview: Ian Aitchison on Qantas Talking Business
February 8, 2017

Interview: Ian Aitchison on Qantas Talking Business

COPC Inc. Global Events Calendar
February 2, 2017

COPC Inc. Global Events Calendar

Summary Available for 2016 CXMB Survey Corporate Edition
January 6, 2017

Summary Available for 2016 CXMB Survey Corporate Edition

Attend our Travel Industry Webinar on December 6th
December 1, 2016

Attend our Travel Industry Webinar on December 6th

COPC Inc. Global Events Calendar
August 10, 2016

COPC Inc. Global Events Calendar

COPC Inc. Global Events Calendar
April 14, 2016

COPC Inc. Global Events Calendar

COPC Inc. Announces Updated COPC Standard and New Name
February 4, 2016

COPC Inc. Announces Updated COPC Standard and New Name

Companies and Consumers See Things Differently in How Well Service is Provided
January 21, 2016

Companies and Consumers See Things Differently in How Well Service is Provided

COPC Inc. Partners with Execs In The Know to Examine the Multichannel Customer Experience
January 3, 2016

COPC Inc. Partners with Execs In The Know to Examine the Multichannel Customer Experience