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September 19, 2022
Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc
WINTER PARK, Fla., Sept. 19, 2022— COPC Inc. is pleased to announce that ccc by stc has met the COPC...
September 8, 2022
CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development
WINTER PARK, Fla., Sept. 8, 2022– COPC Inc. is pleased to announce a new partnership with the Contact Centre Management Group...
August 5, 2021
COPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard
New release includes new and updated best practices to help organizations improve the customer experience and increase revenue while lowering...
March 3, 2021
COPC Inc. Announces Approved Technology Provider Program – Unique opportunity for companies to showcase CX capabilities
WINTER PARK, Fla. — (March 3, 2021) — COPC Inc., a global consulting, certification, research and training firm that has...
March 24, 2020
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services
WINTER PARK, Fla.— (March 24, 2020) — COPC Inc., a global consulting firm that helps companies improve operations to optimize...
February 14, 2019
COPC Inc. Announces its 2019 Global Public Training Calendar for Customer Experience Management Professionals
Winter Park, Fla.—(Feb. 14, 2019)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
November 6, 2018
Microsoft Earns Certification to the COPC Indirect Procurement Standard
Procurement Organization Becomes First Group to Achieve Industry Recognition for Managing Indirect Spend WINTER PARK, Fla. and REDMOND, Wash.— (November 6, 2018) — COPC Inc., ...
August 9, 2018
COPC Inc. Partners with Quest Learning in Malaysia to Offer Customer Experience Management Training
Reduced Pricing Available for Malaysian Companies Through the HRDF Fund SINGAPORE and KUALA LUMPUR, Malaysia — (9 August 2018) —...
May 11, 2018
COPC Inc. Names Kyle Kennedy President and Chief Operating Officer
Winter Park, Fla.— (May 11, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the...
January 25, 2018
COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice
Winter Park, Fla.—(Jan 25, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
November 30, 2017
COPC Inc. Publishes Customer Experience Standard for Vendor Management Organizations
Offers new class on best practices for VMOs working with third-party providers of call center and CX services Winter Park,...
June 28, 2017
COPC Inc. Launches RevealCX Quality Monitoring and Business Intelligence Software That Focuses on the Customer Experience
LAS VEGAS —June 28, 2017—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience,...
April 14, 2017
COPC Inc. Named as One of the 20 Most Promising Customer Experience Management (CEM) Solution Providers by CIOReview India
Winter Park, Fla. and Bangalore, India (April 27, 2017) — COPC Inc., a global consulting firm that helps companies improve operations...