COPC Insights

China’s Leading E-commerce Platform for Life Services Builds a Customer-Centric Service Operation

Global Workforce Management Team Strengthens through COPC Inc. Training

Car Hailing Customer Service Center Ensures Client Satisfaction through COPC Certification

Global Leader Provides Unmatched Customer Experience by Implementing the COPC CX Standard

Large Business Process Company Improves Workforce Management Across the Globe

Webhelp Improves CSAT through Certification

Leading Health Technology Company Achieves High Performance Levels

Large Customer Engagement Services Company Adopts the COPC CX Standard

Malaysia Utility Improves CSAT and Reduces Service Costs

Telecommunications Group Optimizes Workforce Management (WFM)

Financial Firm Aligns Quality to Predict Performance

Electricity Provider Captures Sales Insight

Nuon Improves Performance through Certification

Telecom Provider Increases Customer Satisfaction

U.S. Electronics Retailer Improves CSAT, Cost and Sales

Vendor Alignment Increases Customer Satisfaction

Service Experts Improve Performance by Contract Restructuring

Citigroup Improves Performance with Certification and Six Sigma

Hyatt Improves Conversion Rate and Customer Satisfaction

Sunshine Insurance Improves Operations through Certification

UWV Improves Operational Performance Through Certification

Groupon Achieves Millions in Savings

Major Retailer Improves CX Operations with Customer Journey Mapping

North American Telecom Collections Improves Bad Debt, Churn, and Right Party Connects