Case Studies

China’s Leading E-commerce Platform for Life Services Builds a Customer-Centric Service Operation
  • Case Studies
China’s Leading E-commerce Platform for Life Services Builds a Customer-Centric Service Operation
Global Workforce Management Team Strengthens through COPC Inc. Training
  • Case Studies
Global Workforce Management Team Strengthens through COPC Inc. Training
Car Hailing Customer Service Center Ensures Client Satisfaction through COPC Certification
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Car Hailing Customer Service Center Ensures Client Satisfaction through COPC Certification
Global Leader Provides Unmatched Customer Experience by Implementing the COPC CX Standard
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Global Leader Provides Unmatched Customer Experience by Implementing the COPC CX Standard
Large Business Process Company Improves Workforce Management Across the Globe
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Large Business Process Company Improves Workforce Management Across the Globe
Webhelp Improves CSAT through Certification
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Webhelp Improves CSAT through Certification
Leading Health Technology Company Achieves High Performance Levels
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Leading Health Technology Company Achieves High Performance Levels
Large Customer Engagement Services Company Adopts the COPC CX Standard
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Large Customer Engagement Services Company Adopts the COPC CX Standard
Malaysia Utility Improves CSAT and Reduces Service Costs
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Malaysia Utility Improves CSAT and Reduces Service Costs
Telecommunications Group Optimizes Workforce Management (WFM)
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Telecommunications Group Optimizes Workforce Management (WFM)
Financial Firm Aligns Quality to Predict Performance
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Financial Firm Aligns Quality to Predict Performance
Electricity Provider Captures Sales Insight
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Electricity Provider Captures Sales Insight
Telecom Provider Increases Customer Satisfaction
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Telecom Provider Increases Customer Satisfaction
U.S. Electronics Retailer Improves CSAT, Cost and Sales
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U.S. Electronics Retailer Improves CSAT, Cost and Sales
Vendor Alignment Increases Customer Satisfaction
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Vendor Alignment Increases Customer Satisfaction
Service Experts Improve Performance by Contract Restructuring
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Service Experts Improve Performance by Contract Restructuring
Citigroup Improves Performance with Certification and Six Sigma
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Citigroup Improves Performance with Certification and Six Sigma
UWV Improves Operational Performance Through Certification
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UWV Improves Operational Performance Through Certification
Groupon Achieves Millions in Savings
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Groupon Achieves Millions in Savings
Major Retailer Improves CX Operations with Customer Journey Mapping
  • Case Studies
Major Retailer Improves CX Operations with Customer Journey Mapping
North American Telecom Collections Improves Bad Debt, Churn and Right Party Connects
  • Case Studies
North American Telecom Collections Improves Bad Debt, Churn and Right Party Connects