Category: Case Studies

COPC Insights

China’s Leading E-commerce Platform for Life Services Builds a Customer-Centric Service Operation
  • Case Studies
China’s Leading E-commerce Platform for Life Services Builds a Customer-Centric Service Operation
Global Workforce Management Team Strengthens through COPC Inc. Training
  • Case Studies
Global Workforce Management Team Strengthens through COPC Inc. Training
Car Hailing Customer Service Center Ensures Client Satisfaction through COPC Certification
  • Case Studies
Car Hailing Customer Service Center Ensures Client Satisfaction through COPC Certification
Global Leader Provides Unmatched Customer Experience by Implementing the COPC CX Standard
  • Case Studies
Global Leader Provides Unmatched Customer Experience by Implementing the COPC CX Standard
Large Business Process Company Improves Workforce Management Across the Globe
  • Case Studies
Large Business Process Company Improves Workforce Management Across the Globe
Webhelp Improves CSAT through Certification
  • Case Studies
Webhelp Improves CSAT through Certification
Leading Health Technology Company Achieves High Performance Levels
  • Case Studies
Leading Health Technology Company Achieves High Performance Levels
Large Customer Engagement Services Company Adopts the COPC CX Standard
  • Case Studies
Large Customer Engagement Services Company Adopts the COPC CX Standard
Malaysia Utility Improves CSAT and Reduces Service Costs
  • Case Studies
Malaysia Utility Improves CSAT and Reduces Service Costs
Telecommunications Group Optimizes Workforce Management (WFM)
  • Case Studies
Telecommunications Group Optimizes Workforce Management (WFM)
Financial Firm Aligns Quality to Predict Performance
  • Case Studies
Financial Firm Aligns Quality to Predict Performance
Electricity Provider Captures Sales Insight
  • Case Studies
Electricity Provider Captures Sales Insight
Nuon Improves Performance through Certification
  • Case Studies
Nuon Improves Performance through Certification
Telecom Provider Increases Customer Satisfaction
  • Case Studies
Telecom Provider Increases Customer Satisfaction
U.S. Electronics Retailer Improves CSAT, Cost and Sales
  • Case Studies
U.S. Electronics Retailer Improves CSAT, Cost and Sales
Vendor Alignment Increases Customer Satisfaction
  • Case Studies
Vendor Alignment Increases Customer Satisfaction
Service Experts Improve Performance by Contract Restructuring
  • Case Studies
Service Experts Improve Performance by Contract Restructuring
Citigroup Improves Performance with Certification and Six Sigma
  • Case Studies
Citigroup Improves Performance with Certification and Six Sigma
Hyatt Improves Conversion Rate and Customer Satisfaction
  • Case Studies
Hyatt Improves Conversion Rate and Customer Satisfaction
Sunshine Insurance Improves Operations through Certification
  • Case Studies
Sunshine Insurance Improves Operations through Certification
UWV Improves Operational Performance Through Certification
  • Case Studies
UWV Improves Operational Performance Through Certification
Groupon Achieves Millions in Savings
  • Case Studies
Groupon Achieves Millions in Savings
Major Retailer Improves CX Operations with Customer Journey Mapping
  • Case Studies
Major Retailer Improves CX Operations with Customer Journey Mapping
North American Telecom Collections Improves Bad Debt, Churn, and Right Party Connects
  • Case Studies
North American Telecom Collections Improves Bad Debt, Churn, and Right Party Connects