COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management. Our mission is to transform
your operations to deliver a superior experience.
COPC Inc. and Execs In The Know Publish
2017 Corporate Edition Customer Experience
Management Benchmark Series
The report is the 11th volume in the series and is titled The CX Journey: Strategic and Operational Insights. The findings provide an understanding of the current customer experience landscape and include topics such as channel consistency, quality programs, and CX priorities for corporate professionals.
N.V. Nuon Recertifies to the COPC Customer Experience Standard
Congratulations to N.V. Nuon for being recertified to the COPC Customer Experience Standard, CSP Version, Release 6.0. N.V. Nuon Energy is a leading utility company that serves nearly 2 million consumers, companies and organizations in the Netherlands and is part of the Vattenfall energy group. Nuon has earned COPC certification for its end-to-end customer management at four customer service centers in Amsterdam, Leeuwarden, Arnhem, and Alkmaar. Two locations were first certified in 2010, while the remaining two were initially certified in 2011.
the customer experience
From call centers to customer experience management, we work with companies
to maximize their operational performance.
COPC Customer Experience Standard,
Read COPC Inc.’s latest Standard for customer experience management.
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