Deliver an experience that turns your customers into your biggest advocates.

 

Improve your operations to transform the customer experience.

 

Streamline your operations to create a straightforward customer journey.

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COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management.  Our mission is to transform
your operations to deliver a superior experience.

COPC Inc. Announces Version 4.0 of RevealCX™
With New User Interface and Experience

RevealCX™, a quality monitoring and business intelligence solution,
now features a new user interface (UI) and user experience (UX)
including a new role-based dashboard with both high-level reporting
and drill-down functionality.  
Read the press release
Learn about RevealCX

Tenaga Nasional Berhad Achieves COPC Certification

The largest electricity utility in Malaysia, Tenaga Nasional Berhad provides power to 9.3 million businesses and homes in West Malaysia. Tenaga Nasional Berhad has been certified by COPC Inc., based on the COPC Customer Experience (CX) Standard. Through the certification process the company’s call centers, known as TNB Careline, improved customer satisfaction by 22 points, reduced service costs by more than 30% per transaction, and improved contact resolution by 30 points.
Read the case study

COPC INC. IN THE NEWS

CX Magazine: Customer Journey Mapping–Three Key Components 

Read an article in CX Magazine written by Judi Brenstein, vice president. She discusses providing three key components to ensure your customer journey mapping project can lead to increased profits. 
Go to In The News

TWenty years
of improving
the customer experience

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From call centers to customer experience management, we work with companies
to maximize their operational performance. 

VIEW OUR HISTORY

RevealCX
for Quality Monitoring
and Business intelligence

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Developed by COPC Inc.,
Version 4.0 of RevealCX now includes
a new user interface and experience. 

LEARN MORE

COPC Customer Experience Standard,
Release 6.0
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Read COPC Inc.’s latest Standard for customer experience management. 

VIEW NEW STANDARDS

READ OUR LATEST
CX BLOG POST

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July 17, 2018 in Ask the Expert, Call Center, Customer Experience, Customer Satisfaction

Ask the Experts Blog Series: Implementing Change Management

In our periodic blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational performance in call centers, customer experience (CX) operations, vendor management organizations, and procurement.  In…

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Our Featured Customer Experience and Call Center Classes 

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Hyatt Hotels improves customer satisfaction
and generates millions of dollars
in incremental revenue 

Hyatt Hotels asked COPC Inc. to analyze the performance of their call center operations at select Hyatt hotels in the U.S.
Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction.
READ THE CASE STUDY