Deliver an experience that turns your customers into your biggest advocates.
Improve Your Operations to Transform the Customer Experience
COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management. Our mission is to transform
your operations to deliver a superior experience.
CXMB Survey–Consumer Edition 2017
GET THE COMPLIMENTARY EXECUTIVE SUMMARY
Read the executive summary of the 10th installment of the Customer Experience Management Benchmark (CXMB) Series, Consumer Edition.
In this report, customer effort is explored and includes both channel- and solution-specific insights. The report also provides consumer opinions about how much effort is required to navigate the customer care journey.
COPC Inc. will be discussing the full report at the Customer Response Summit in Chicago, September 19-21.
Our Featured CX and Call Center Classes
the customer experience
From call centers to customer experience management, we work with companies
to maximize their operational performance.
COPC Customer Experience Standard,
Read COPC Inc.’s latest Standard for customer experience management.
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