COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management. Our mission is to transform
your operations to deliver a superior experience.
COPC Inc. and Execs In The Know Publish
Customer Experience Research for Financial Services
COPC Inc. and Execs In The Know announce the results from their first financial services industry survey, CXMB Industry Insights: Financial Services.
This report was sponsored by VXI Global. A key research finding is that nearly 57% of surveyed customers in the United States and Canada reported moving some or all of their business as a result of a poor customer care experience with a financial institution.
Concentrix Achieves COPC Certification at 20 Sites Worldwide
Congratulations to Concentrix for earning certification to the COPC Outsourced Service Provider (OSP) Standard, Release 5.2. at 20 sites worldwide—the first company ever to reach this level of success. Concentrix is a leading business services company providing customer engagement and improving business outcomes for more than 450 global clients across many continents. COPC-certified Concentrix sites are located in Australia, Brazil, Canada, China, India, Japan, Nicaragua, Philippines, Portugal, and the United States.
the customer experience
From call centers to customer experience management, we work with companies
to maximize their operational performance.
COPC Customer Experience Standard,
Read COPC Inc.’s latest Standard for customer experience management.
READ OUR LATEST
CX BLOG POST