The Global Leader in Customer Experience Consulting
Consulting, training, certification and research that transform operations to deliver exceptional customer experiences
Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
Effective operations are the heart of exceptional customer experience.
The customer experience is the sum of all the touchpoints that a customer has with your company. Customer contact with your company used to be primarily at the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application, or an online experience.
ConsultingMaximize your CX operations to provide a superior customer experience. Learn more about our consulting, training and certification services for customer experience management.
CertificationVerify and validate your organization’s performance levels. Get certified by COPC to the CX Standard.
ResearchProviding insightful customer experience research is foundational to our work from industry leading insights to client studies and more.
TrainingLearn our industry best practices to improve operational performance in your call center or customer experience management program.
Technology ProvidersOur program recognizes technology solutions proven to deliver real business value by helping companies deploy the best practices found in the COPC CX Standard.
Vendor ManagementOptimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.
A Clear Process for Customer Experience Improvement
Thorough CX Program Audit and Evaluation
Implementation of Targeted Recommendations
Setup for Success through Continuous Improvement
Dedicated to Improving the Customer Experience on a Global Scale
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.