COPC Inc. is a global leader in Customer Experience, backed by more than two decades of proven results. Whether it’s the COPC Customer Experience (CX) Standard we’ve been evolving since 1996, or individual client studies, insightful research is one of our staples. We’re excited to announce one of our most anticipated reports, the 2020 CXMB Series Consumer Edition, which is now available to the public.
New opinions and behaviors formed almost overnight in 2020 as a result of the pandemic, revolutionizing service journeys. To view the extensive learnings and survey results from more than 5,000 U.S. consumers, DOWNLOAD your free copy today!
Evidence indicates that WAH is bigger than COVID and has value beyond the current climate.
COVID-19 has created challenges for customer experience operations but also created drive and momentum to innovate and transform. This report, based on survey data from 75 companies across 20+ locations, is to share insight around WAH practices and the early impact of COVID on operations.
Consumer preference for the Traditional Care channel fell from 55% in 2018 to 44% in 2019.
Do you want to see more statistics and learn about key industry trends? Check out the 2019 Customer Experience Management Benchmark (CXMB) Series Consumer Edition. Get an objective look at today’s customer experience, and a glimpse of how consumer expectations are evolving year-over-year.
Orange Contact Centers Achieve COPC Certification
Orange, a provider of convergent fixed and mobile telecom products, has met the qualifications for its Spain, Romania and Madagascar contact centers to be certified based on the COPC Customer Experience (CX) Standard. These three contact centers join other Orange affiliates in Poland, Tunisia, Moldova and Senegal that are certified by COPC Inc. The COPC CX Standard has been used in a variety of Orange’s operations including customer service, technical support, retention, billing and retail in both business-to-business and consumer operations.
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the customer experience
From contact centers to CX management, we work with companies to maximize their operational performance.
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