Deliver an experience that turns your customers into your biggest advocates.

 

Improve your operations to transform the customer experience.

 

Streamline your operations to create a straightforward customer journey.

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COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management.  Our mission is to transform
your operations to deliver a superior experience.

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COPC Inc. and Execs In The Know Publish
2017 Corporate Edition Customer Experience
Management Benchmark Series

The report is the 11th volume in the series and is titled The CX Journey: Strategic and Operational Insights. The findings provide an understanding of the current customer experience landscape and include topics such as channel consistency, quality programs, and CX priorities for corporate professionals.
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Read the press release

Concentrix Achieves COPC Certification at 20 Sites Worldwide

Congratulations to Concentrix for earning certification to the COPC Outsourced Service Provider (OSP) Standard, Release 5.2. at 20 sites worldwide—the first company ever to reach this level of success. Concentrix is a leading business services company providing customer engagement and improving business outcomes for more than 450 global clients across many continents. COPC-certified Concentrix sites are located in Australia, Brazil, Canada, China, India, Japan, Nicaragua, Philippines, Portugal, and the United States.
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TWenty years
of improving
the customer experience

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From call centers to customer experience management, we work with companies
to maximize their operational performance. 

VIEW OUR HISTORY

Announcing
the availability
of RevealCX

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A new quality monitoring and business intelligence Software as a Service (SaaS) developed by COPC Inc. 

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COPC Customer Experience Standard,
Release 6.0
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Read COPC Inc.’s latest Standard for customer experience management. 

VIEW NEW STANDARDS

READ OUR LATEST
CX BLOG POST

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May 16, 2018 in Customer Experience, Customer Satisfaction, Multichannel, Survey

Three Questions To Ask Yourself To Understand What Customers Really Want

“What do our customers really want?” It’s an essential question, yet few brands invest enough time and energy investigating the answer. Instead, many customer experience teams make strategic decisions based…

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Our Featured Customer Experience and Call Center Classes 

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Hyatt Hotels improves customer satisfaction
and generates millions of dollars
in incremental revenue 

Hyatt Hotels asked COPC Inc. to analyze the performance of their call center operations at select Hyatt hotels in the U.S.
Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction.
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