The Global Leader in Customer Experience Consulting

Consulting, training, certification and research that transform operations to deliver exceptional customer experiences.
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Effective Operations is the Heart of Exceptional
Customer Experience

In a competitive landscape, companies need a relentless focus on the customer experience to drive brand loyalty. Creating that experience requires CX operations working at peak performance. COPC ensures your CX operations and contact centers—people, processes and technology—deliver optimal customer and business results Working together, let’s identify and solve your most significant issues, transforming your customer’s service journey.

CX and Call Center Consulting

Improve your customer experience and drive sustained results across all customer contact channels. Our consulting team of CX and call center experts will guide your organization to implement effective solutions for long-term success.

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CX Technology

Optimize your CX technology to deliver the best customer service journeys. Our journey-based technology design and implementation approach will ensure your technology exceeds customer and stakeholder expectations. Rely on our deep operational and technology expertise help you navigate CX complexities with ease.

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Vendor Management

Optimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.

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Training

Learn our industry best practices to improve operational performance in your call center or customer experience management program.

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Certification

Achieve the industry’s most prestigious recognition for CX operations and prove your organization’s commitment to high performance. Certification to the COPC CX Standard provides the discipline and best practices for your CX organization to achieve and sustain superior results.

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Research

The COPC research team is available to address informational needs specific to your organization. Uncover emerging trends, identify market opportunities, and develop strategies to inform your corporate decisions with our customized research.

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A Clear Process for Customer Experience Improvement

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Assess

Thorough CX Program Audit and Evaluation

Assess the strategy, design, and performance of your existing CX program to determine opportunities for customer-first improvements.
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Transform

Implementation of Targeted Recommendations

Transform your CX program with a targeted performance improvement plan, along with implementation guidelines and metrics.
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Enable

Setup for Success Through Continuous Improvement

Enable sustained improvement by providing professional development, operational guides, and industry leading certification.
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CX expertise

Dedicated to Improving the Customer Experience on a
Global Scale

COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.

Our History

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Upcoming Global Training Classes

COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.

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