The Global Leader in Customer Experience Consulting
classes
Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
Effective Operations is the Heart of Exceptional
Customer Experience
The customer experience is the sum of all the touch points that a customer has with your company. Customer contact with your company used to be primarily the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application or an online experience.
CX Consulting
Maximize your CX operations to provide a superior customer experience. Learn more about our consulting, training and certification services for customer experience management.Call Center Services
We offer consulting, training and certification to improve the performance of your call center operations.Quality
Align your quality results with customer satisfaction. Learn more about our quality management services.Training
Learn our industry best practices to improve operational performance in your call center or customer experience management program.Certification
Verify and validate your organization’s performance levels. Get certified by COPC to the CX Standard.Vendor Management
Optimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.A Clear Process for Customer Experience Improvement
Assess
Thorough CX Program Audit and Evaluation
Transform
Implementation of Targeted Recommendations
Enable
Setup for Success Through Continuous Improvement
CX expertise
Dedicated to Improving the Customer Experience on a
Global Scale
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.
Read the latest from The COPC Blog.
Call Center Attrition: Avoid the Dilemma of First-Day Ghosting
The Role of Company Culture in Employee Engagement
Generative AI, LLMs and AI Assistants: A Deep Dive into Customer Experience Technology
The Science Behind Customer Satisfaction (CSAT) Improvement: Finding the Key Drivers
Navigating Generational Differences in the Workplace
Contact Center Coaching to Improve Customer Satisfaction (CSAT)
A Foundation for Exceptional Digital Self-Service Design
Using Channel Strategy to Influence Customer Satisfaction
Service Level – Are You Measuring it the Wrong Way?
