Deliver an experience that turns your customers into your biggest advocates.

 

Improve your operations to transform the customer experience.

 

Streamline your operations to create a straightforward customer journey.

1
1

COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management.  Our mission is to transform
your operations to deliver 
a superior experience.

CXMB Survey–Consumer Edition 2017

THE FULL REPORT IS NOW AVAILABLE.
COPC Inc. and Execs In The Know have published the Customer Experience Management Benchmark (CXMB) Series, Consumer Edition. In this report, customer effort is explored, including both channel- and solution-specific insights and how much effort is required to navigate the customer care journey.  Using the links below, read the executive summary or purchase the report from Execs In The Know.

LOOKING FOR INDIRECT PROCUREMENT?

Our Featured CX, Call Center and VMO Classes 

TWenty years
of improving
the customer experience

______________________________

From call centers to customer experience management, we work with companies
to maximize their operational performance. 

VIEW OUR HISTORY

Announcing
the availability
of RevealCX

______________________________

A new quality monitoring and business intelligence Software as a Service (SaaS) developed by COPC Inc. 

LEARN MORE

COPC Customer Experience Standard,
Release 6.0

______________________________

Read COPC Inc.’s latest Standard for customer experience management. 

VIEW NEW STANDARD

READ OUR LATEST
CX 
BLOG POST

______________________________

October 27, 2017 in Channel Strategy, Customer Experience, Customer Satisfaction, Multichannel

Part Four of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy

Part Four: Have we identified the gaps and taken corrective action? It’s not uncommon for companies to find themselves wondering if they are offering the right channels, why they are…

Read More

Hyatt Hotels improves customer satisfaction
and generates millions of dollars
in incremental revenue 

Hyatt Hotels asked COPC Inc. to analyze the performance of their call center operations at select Hyatt hotels in the U.S.
Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction.
READ THE CASE STUDY