Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
Effective Operations is the Heart of Exceptional
The customer experience is the sum of all the touch points that a customer has with your company. Customer contact with your company used to be primarily the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application or an online experience.
CX ConsultingMaximize your CX operations to provide a superior customer experience. Learn more about our consulting, training and certification services for customer experience management.
Call Center ServicesWe offer consulting, training and certification to improve the performance of your call center operations.
QualityAlign your quality results with customer satisfaction. Learn more about our quality management services.
TrainingLearn our industry best practices to improve operational performance in your call center or customer experience management program.
CertificationVerify and validate your organization’s performance levels. Get certified by COPC to the CX Standard.
Vendor ManagementOptimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.
A Clear Process for Customer Experience Improvement
Thorough CX Program Audit and Evaluation
Implementation of Targeted Recommendations
Dedicated to Improving the Customer Experience on a
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.