Deliver an experience that turns your customers into your biggest advocates.

 

Improve Your Operations to Transform the Customer Experience

COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management.  Our mission is to transform
your operations to deliver a superior experience.

CXMB Survey–Consumer Edition 2017

GET THE COMPLIMENTARY EXECUTIVE SUMMARY
Read the executive summary of the 10th installment of the Customer Experience Management Benchmark (CXMB) Series, Consumer Edition.
In this report, customer effort is explored and includes both channel- and solution-specific insights. The report also provides consumer opinions about how much effort is required to navigate the customer care journey.
Read the Summary

COPC Inc. will be discussing the full report at the Customer Response Summit in Chicago, September 19-21. 

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Our Featured CX and Call Center Classes

TWenty years
of improving
the customer experience

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From call centers to customer experience management, we work with companies
to maximize their operational performance. 

VIEW OUR HISTORY

Announcing
the availability
of RevealCX

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A new quality monitoring and business intelligence Software as a Service (SaaS) developed by COPC Inc. 

LEARN MORE

COPC Customer Experience Standard,
Release 6.0
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Read COPC Inc.’s latest Standard for customer experience management. 

VIEW NEW STANDARD

READ OUR LATEST
CX BLOG POST

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July 5, 2017 in Ask the Expert, Call Center, Customer Experience

Ask the Experts Blog Series: Recruiting, Hiring and Training for CX Operations

COPC Inc. introduces a new blog series called Ask the Experts. This will be a quarterly series where we ask COPC Inc. experts questions about specific areas for improving operational performance in…

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Hyatt Hotels improves customer satisfaction
and generates millions of dollars
in incremental revenue 

Hyatt Hotels asked COPC Inc. to analyze the performance of their call center operations at select Hyatt hotels in the U.S.
Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction.

READ THE CASE STUDY