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COPC Inc. is a global leader in customer experience, backed by more than two decades of proven results. Whether it’s
leading-edge industry insights or individual client studies, insightful CX research is a foundation for our work.
Learn more about our monthly Global Benchmarking Series, where we tackle the tough questions with answers from our global research. COPC Inc. research is designed to help you make better decisions, to understand where your peers stand on these issues and to provide actionable insights for you to transform your CX operations.
Orange Contact Centers Achieve COPC Certification
Orange, a provider of convergent fixed and mobile telecom products, has met the qualifications for its Spain, Romania and Madagascar contact centers to be certified based on the COPC Customer Experience (CX) Standard. These three contact centers join other Orange affiliates in Poland, Tunisia, Moldova and Senegal that are certified by COPC Inc. The COPC CX Standard has been used in a variety of Orange’s operations including customer service, technical support, retention, billing and retail in both business-to-business and consumer operations.
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