COPC Inc. offers CX consulting services and software, training, and certification for customer experience management. Our mission is to transform your operations to deliver a superior experience.
COPC Inc. to Attend Customer Response Summit
Will present findings from the Consumer Edition of the 2018 CXMB Survey
The Customer Response Summit, hosted by Execs In The Know, is an exclusive three-day event available only to customer experience leaders. You will find sessions designed to promote candid conversations and one-to-one engagements with your industry peers. At the summit, COPC Inc. and Execs In The Know will present survey findings from the 2018 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series.
Orange Contact Centers Achieve COPC Certification
Orange, a provider of convergent fixed and mobile telecom products, has met the qualifications for its Spain, Romania and Madagascar contact centers to be certified based on the COPC Customer Experience (CX) Standard. These three contact centers join other Orange affiliates in Poland, Tunisia, Moldova and Senegal that are certified by COPC Inc. The COPC CX Standard has been used in a variety of Orange’s operations including customer service, technical support, retention, billing and retail in both business-to-business and consumer operations.
CRM Magazine: Worldwide Customer Service Takes Cultural Sensitivity
Read this feature article in CRM magazine by Sam Del Rowe, associate editor, about managing customer service at companies that operate overseas contact centers. The story discusses how to navigate regional differences while still trying to maintain a high standard of customer service across geographic boundaries. The article features comments by Kyle Kennedy, president and chief operating officer, COPC Inc., and Ian Aitchison, CEO, Asia Pacific, COPC Inc.
Retail Customer Experience: Three best practices for a retail customer experience assessment
Read a contributed article on Retail Customer Experience by Kyle Kennedy, chief operating officer at COPC, explaining why conducting a customer experience assessment should be an integral part of the retail operation. The article features three best practices based on COPC Inc. experience with helping retailers improve the customer experience.
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COPC Customer Experience Standard,
Read COPC Inc.’s latest Standard for customer experience management.
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CX BLOG POST
Ask the Experts Blog Series: Implementing Change Management
In our periodic blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational performance in call centers, customer experience (CX) operations, vendor management organizations, and procurement. In…Read More