COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management. Our mission is to transform
your operations to deliver a superior experience.
COPC Inc. and Execs In The Know Publish
2017 Corporate Edition Customer Experience
Management Benchmark Series
The report is the 11th volume in the series and is titled The CX Journey: Strategic and Operational Insights. The findings provide an understanding of the current customer experience landscape and include topics such as channel consistency, quality programs, and CX priorities for corporate professionals.
Concentrix Achieves COPC Certification at 20 Sites Worldwide
Congratulations to Concentrix for earning certification to the COPC Outsourced Service Provider (OSP) Standard, Release 5.2. at 20 sites worldwide—the first company ever to reach this level of success. Concentrix is a leading business services company providing customer engagement and improving business outcomes for more than 450 global clients across many continents. COPC-certified Concentrix sites are located in Australia, Brazil, Canada, China, India, Japan, Nicaragua, Philippines, Portugal, and the United States.
the customer experience
From call centers to customer experience management, we work with companies
to maximize their operational performance.
COPC Customer Experience Standard,
Read COPC Inc.’s latest Standard for customer experience management.
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