COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management. Our mission is to transform
your operations to deliver a superior experience.
CXMB Survey–Consumer Edition 2017
THE FULL REPORT IS NOW AVAILABLE.
COPC Inc. and Execs In The Know have published the Customer Experience Management Benchmark (CXMB) Series, Consumer Edition. In this report, customer effort is explored, including both channel- and solution-specific insights and how much effort is required to navigate the customer care journey. Using the links below, read the executive summary or purchase the report from Execs In The Know.
Our Featured CX, Call Center and VMO Classes
the customer experience
From call centers to customer experience management, we work with companies
to maximize their operational performance.
COPC Customer Experience Standard,
Read COPC Inc.’s latest Standard for customer experience management.
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