Deliver an experience that turns your customers into your biggest advocates.

 

Improve your operations to transform the customer experience.

 

Streamline your operations to create a straightforward customer journey.

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COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management.  Our mission is to transform
your operations to deliver 
a superior experience.

Now Available:

COPC CX Standard for Vendor Management Organizations 

The latest version of the COPC CX Standard is specifically for vendor management organizations (VMOs). If you select or manage third-party suppliers that provide call center or CX operations services for your organization, the COPC CX Standard for VMOs is for you. Learn best practices and metrics for improving the performance of your outsourced suppliers.  Get your free copy today.

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Our Featured CX, Call Center and VMO Classes 

TWenty years
of improving
the customer experience

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From call centers to customer experience management, we work with companies
to maximize their operational performance. 

VIEW OUR HISTORY

Announcing
the availability
of RevealCX

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A new quality monitoring and business intelligence Software as a Service (SaaS) developed by COPC Inc. 

LEARN MORE

COPC Customer Experience Standard,
Release 6.0

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Read COPC Inc.’s latest Standard for customer experience management. 

VIEW NEW STANDARDS

READ OUR LATEST
CX 
BLOG POST

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October 27, 2017 in Channel Strategy, Customer Experience, Customer Satisfaction, Multichannel

Part Four of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy

Part Four: Have we identified the gaps and taken corrective action? It’s not uncommon for companies to find themselves wondering if they are offering the right channels, why they are…

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Hyatt Hotels improves customer satisfaction
and generates millions of dollars
in incremental revenue 

Hyatt Hotels asked COPC Inc. to analyze the performance of their call center operations at select Hyatt hotels in the U.S.
Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction.
READ THE CASE STUDY