Deliver an experience that turns your customers into your biggest advocates.

 

Improve your operations to transform the customer experience.

 

Streamline your operations to create a straightforward customer journey.

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COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management.  Our mission is to transform
your operations to deliver 
a superior experience.

COPC Inc. and Execs In The Know to present
results from the CXMB Survey, Corporate Edition
at the Customer Response Summit in Charleston 

Join us at the Customer Response Summit in Charleston, March 12-14. Together with Execs In The Know, COPC Inc. will be presenting the findings from the Corporate Edition of the CXMB Survey Series. The Corporate Edition includes results from questions about channel strategy, program priorities, and quality assurance programs for customer experience operations. Read the executive summary and sign up to attend this valuable networking event for customer experience professionals.

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Our Featured CX, Call Center and VMO Classes 

TWenty years
of improving
the customer experience

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From call centers to customer experience management, we work with companies
to maximize their operational performance. 

VIEW OUR HISTORY

Announcing
the availability
of RevealCX

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A new quality monitoring and business intelligence Software as a Service (SaaS) developed by COPC Inc. 

LEARN MORE

COPC Customer Experience Standard,
Release 6.0

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Read COPC Inc.’s latest Standard for customer experience management. 

VIEW NEW STANDARDS

READ OUR LATEST
CX 
BLOG POST

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February 14, 2018 in Customer Experience, Customer Satisfaction, CX Stories

CX Stories: Nest Customer Care — Definitely Not for the Birds

Do you know about Nest? The company was formed in 2010 by a couple of former Apple engineers. Today, Nest is on the leading edge of home automation technology, specializing…

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Hyatt Hotels improves customer satisfaction
and generates millions of dollars
in incremental revenue 

Hyatt Hotels asked COPC Inc. to analyze the performance of their call center operations at select Hyatt hotels in the U.S.
Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction.
READ THE CASE STUDY