Deliver an experience that turns your customers into your biggest advocates.

 

Improve your operations to transform the customer experience.

 

Streamline your operations to create a straightforward customer journey.

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COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management.  Our mission is to transform
your operations to deliver 
a superior experience.

COPC Inc. and Execs In The Know Publish
Customer Experience Research for Financial Services

COPC Inc. and Execs In The Know announce the results from their first financial services industry survey, CXMB Industry Insights: Financial Services.
This report was sponsored by VXI Global.  A key research finding is that nearly 57% of surveyed customers in the United States and Canada reported moving some or all of their business as a result of a poor customer care experience with a financial institution.

Concentrix Achieves COPC Certification at 20 Sites Worldwide

Congratulations to Concentrix for earning certification to the COPC Outsourced Service Provider (OSP) Standard, Release 5.2. at 20 sites worldwide—the first company ever to reach this level of success. Concentrix is a leading business services company providing customer engagement and improving business outcomes for more than 450 global clients across many continents. COPC-certified Concentrix sites are located in Australia, Brazil, Canada, China, India, Japan, Nicaragua, Philippines, Portugal, and the United States.
Read the press release

TWenty years
of improving
the customer experience

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From call centers to customer experience management, we work with companies
to maximize their operational performance. 

VIEW OUR HISTORY

Announcing
the availability
of RevealCX

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A new quality monitoring and business intelligence Software as a Service (SaaS) developed by COPC Inc. 

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COPC Customer Experience Standard,
Release 6.0

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Read COPC Inc.’s latest Standard for customer experience management. 

VIEW NEW STANDARDS

READ OUR LATEST
CX 
BLOG POST

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May 22, 2018 in Customer Experience, Customer Satisfaction, Multichannel, Social Care, Survey

Key Findings from New Research Report — CXMB Industry Insights: Financial Services

  COPC Inc. and research partners Execs In The Know, in collaboration with volume sponsor VXI, are pleased to announce the publication of CXMB Industry Insights: Financial Services. This report…

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Our Featured Customer Experience and Call Center Classes 

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Hyatt Hotels improves customer satisfaction
and generates millions of dollars
in incremental revenue 

Hyatt Hotels asked COPC Inc. to analyze the performance of their call center operations at select Hyatt hotels in the U.S.
Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction.
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