The global leader in customer experience consulting.
classes
Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
COPC® Best Practices for Customer Experience Operations
COPC® Best Practices for Quality Management
COPC® Service Journey Thinking
COPC® High Performance Management Techniques (HPMT)
Effective Operations is the heart of exceptional customer experience.
The customer experience is the sum of all the touch points that a customer has with your company. Customer contact with your company used to be primarily the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application or an online experience.
Consulting
Maximize your CX operations to provide a superior customer experience. Learn more about our consulting, training and certification services for customer experience management.Certification
Verify and validate your organization’s performance levels. Get certified by COPC to the CX Standard.Research
Providing insightful customer experience research is foundational to our work from industry leading insights to client studies and more.Training
Learn our industry best practices to improve operational performance in your call center or customer experience management program.Technology Providers
Our program recognizes technology solutions proven to deliver real business value by helping companies deploy the best practices found in the COPC CX Standard.Vendor Management
Optimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.A clear process for Customer Experience Improvement
Assess
Thorough cX Program Audit and Evaluation.
Transform
Implementation of targeted recommendations.
Enable
Setup for success Through continuous improvement.
CX expertise
Dedicated to improving the customer experience on a global scale.
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.
Read the latest From the COPC Blog
Three Types of Contact Center Data for Business Intelligence
Designing Self-Service for Customer Success
The Role of Research on CX Operations & Best Practices
Express International Inc. Invests in Employees to Elevate Customer Service
Using Channel Strategy to Influence Customer Satisfaction
SBI Card, Customer Services Division, Achieves COPC Inc. Process Certification
Leveraging AI-driven Software to Boost CX Quality
The Great Reinvention
Customer Experience: Observations from the Field
