Deliver an experience that turns your customers into your biggest advocates.

 

Improve your operations to transform the customer experience.

 

Streamline your operations to create a straightforward customer journey.

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COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management.  Our mission is to transform
your operations to deliver a superior experience.

CXMB Survey–Consumer Edition 2017

THE FULL REPORT IS NOW AVAILABLE.
COPC Inc. and Execs In The Know have published the Customer Experience Management Benchmark (CXMB) Series, Consumer Edition. In this report, customer effort is explored, including both channel- and solution-specific insights and how much effort is required to navigate the customer care journey.  Using the links below, read the executive summary or purchase the report from Execs In The Know.
Read the Summary
Purchase Report

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Our Featured CX, Call Center and VMO Classes 

TWenty years
of improving
the customer experience

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From call centers to customer experience management, we work with companies
to maximize their operational performance. 

VIEW OUR HISTORY

Announcing
the availability
of RevealCX

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A new quality monitoring and business intelligence Software as a Service (SaaS) developed by COPC Inc. 

LEARN MORE

COPC Customer Experience Standard,
Release 6.0
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Read COPC Inc.’s latest Standard for customer experience management. 

VIEW NEW STANDARD

READ OUR LATEST
CX BLOG POST

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October 10, 2017 in Customer Experience, Customer Satisfaction, Survey

The Latest In CX-Related Consumer Research, Available Now!

Hot off the presses, the 2017 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series, titled The Consumer’s Voice: Opinions, Perceptions and Expectations, was recently released during the Execs…

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Hyatt Hotels improves customer satisfaction
and generates millions of dollars
in incremental revenue 

Hyatt Hotels asked COPC Inc. to analyze the performance of their call center operations at select Hyatt hotels in the U.S.
Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction.

READ THE CASE STUDY