COPC Inc. is a global leader in Customer Experience, backed by more than two decades of proven results. Whether its leading-edge industry insights or individual client studies, insightful CX research is a foundation for our work. We’re excited to announce one of our most anticipated annual reports, now available to the public, the CXMB Series 2020 Corporate Edition.
New opinions and behaviors were formed almost overnight in 2020 as a result of the pandemic, revolutionizing service journeys. To view the extensive learnings and survey results, download your free copy today!
COPC® Best Practices for Customer Experience Operations
April 12, 2021 — April 23, 2021
Live Virtual
India
INDIA DETAILS & REGISTRATION
COPC® Service Journey Thinking
April 27, 2021 — April 29, 2021
Live Virtual
United States
U.S. DETAILS & REGISTRATION
COPC® Best Practices for Quality Management
April 29, 2021 — April 30, 2021
Live Virtual
ANZ & SEA
APAC DETAILS & REGISTRATION
COPC® Best Practices for Customer Experience Operations
May 17, 2021 — May 28, 2021
Live Virtual
Europe
EUR DETAILS & REGISTRATION
Evidence indicates that WAH is bigger than COVID and has value beyond the current climate.
COVID-19 has created challenges for CX operations but also created drive and momentum to innovate and transform. This report, based on survey data from 75 companies across 20+ locations, is to share insight around WAH practices and the early impact of COVID on operations.
75% of survey respondents used chatbots in the past 3 months yet only 50% are satisfied.
Do you want to see more statistics and learn about key industry trends? The 2020 Customer Experience Management Benchmark (CXMB) Series Consumer Edition provides new insights from 5,000 consumers in this pandemic-driven year of change – a year like no other.

Orange Contact Centers Achieve COPC Certification
Orange, a provider of convergent fixed and mobile telecom products, has met the qualifications for its Spain, Romania and Madagascar contact centers to be certified based on the COPC Customer Experience (CX) Standard. These three contact centers join other Orange affiliates in Poland, Tunisia, Moldova and Senegal that are certified by COPC Inc. The COPC CX Standard has been used in a variety of Orange’s operations including customer service, technical support, retention, billing and retail in both business-to-business and consumer operations.
TWenty-Five years
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the customer experience
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