COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management. Our mission is to transform
your operations to deliver a superior experience.
COPC Inc. Announces Version 4.0 of RevealCX™
With New User Interface and Experience
RevealCX™, a quality monitoring and business intelligence solution,
now features a new user interface (UI) and user experience (UX)
including a new role-based dashboard with both high-level reporting
and drill-down functionality.
Tenaga Nasional Berhad Achieves COPC Certification
The largest electricity utility in Malaysia, Tenaga Nasional Berhad provides power to 9.3 million businesses and homes in West Malaysia. Tenaga Nasional Berhad has been certified by COPC Inc., based on the COPC Customer Experience (CX) Standard. Through the certification process the company’s call centers, known as TNB Careline, improved customer satisfaction by 22 points, reduced service costs by more than 30% per transaction, and improved contact resolution by 30 points.
the customer experience
From call centers to customer experience management, we work with companies
to maximize their operational performance.
COPC Customer Experience Standard,
Read COPC Inc.’s latest Standard for customer experience management.
READ OUR LATEST
CX BLOG POST
Ask the Experts Blog Series: Implementing Change Management
In our periodic blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational performance in call centers, customer experience (CX) operations, vendor management organizations, and procurement. In…Read More