Deliver an experience that turns your customers into your biggest advocates.

 

Improve your operations to transform the customer experience.

 

Streamline your operations to create a straightforward customer journey.

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COPC Inc. offers CX consulting services and software, training, and certification
for customer experience management.  Our mission is to transform
your operations to deliver a superior experience.

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COPC Inc. and Execs In The Know Publish
2017 Corporate Edition Customer Experience
Management Benchmark Series

The report is the 11th volume in the series and is titled The CX Journey: Strategic and Operational Insights. The findings provide an understanding of the current customer experience landscape and include topics such as channel consistency, quality programs, and CX priorities for corporate professionals.
Read the summary
Read the press release

N.V. Nuon Recertifies to the COPC Customer Experience Standard

Congratulations to N.V. Nuon for being recertified to the COPC Customer Experience Standard, CSP Version, Release 6.0.  N.V. Nuon Energy is a leading utility company that serves nearly 2 million consumers, companies and organizations in the Netherlands and is part of the Vattenfall energy group. Nuon has earned COPC certification for its end-to-end customer management at four customer service centers in Amsterdam, Leeuwarden, Arnhem, and Alkmaar. Two locations were first certified in 2010, while the remaining two were initially certified in 2011.
Learn about COPC certification

TWenty years
of improving
the customer experience

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From call centers to customer experience management, we work with companies
to maximize their operational performance. 

VIEW OUR HISTORY

Announcing
the availability
of RevealCX

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A new quality monitoring and business intelligence Software as a Service (SaaS) developed by COPC Inc. 

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COPC Customer Experience Standard,
Release 6.0
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Read COPC Inc.’s latest Standard for customer experience management. 

VIEW NEW STANDARDS

READ OUR LATEST
CX BLOG POST

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April 6, 2018 in metrics, Customer Experience, Customer Satisfaction

Emphasizing Customer-Focused Metrics in Non-Voice Channels

For several years now, the use and importance of non-voice support channels has continued to grow. Channels like chat, social media and SMS/text are accelerating their move to the forefront….

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Our Featured Customer Experience and Call Center Classes 

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Hyatt Hotels improves customer satisfaction
and generates millions of dollars
in incremental revenue 

Hyatt Hotels asked COPC Inc. to analyze the performance of their call center operations at select Hyatt hotels in the U.S.
Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction.
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