The Global Leader in Customer Experience Consulting

Consulting, training, certification and research that transform operations to deliver exceptional customer experiences.

Effective Operations is the Heart of Exceptional
Customer Experience

The customer experience is the sum of all the touch points that a customer has with your company. Customer contact with your company used to be primarily the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application or an online experience.

CX Consulting

Maximize your CX operations to provide a superior customer experience. Learn more about our consulting, training and certification services for customer experience management.

Call Center Services

We offer consulting, training and certification to improve the performance of your call center operations.


Align your quality results with customer satisfaction. Learn more about our quality management services.


Learn our industry best practices to improve operational performance in your call center or customer experience management program.


Verify and validate your organization’s performance levels. Get certified by COPC to the CX Standard.

Vendor Management

Optimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.

A Clear Process for Customer Experience Improvement



Thorough CX Program Audit and Evaluation

Assess the strategy, design, and performance of your existing CX program to determine opportunities for customer-first improvements.
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Implementation of Targeted Recommendations

Transform your CX program with a targeted performance improvement plan, along with implementation guidelines and metrics.
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Setup for Success Through Continuous Improvement

Enable sustained improvement by providing professional development, operational guides, and industry leading certification.
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CX expertise

Dedicated to Improving the Customer Experience on a
Global Scale

COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.

Our History