The global leader in customer experience consulting.

Consulting, training, certification and research that transform operations to deliver exceptional customer experiences.
COPC Client Logo United
COPC Client Logo American Express
COPC Client Logo Intuit
COPC Client Logo Airbnb
COPC Client Logo Meta
COPC Client Logo Microsoft

A clear process for Customer Experience Improvement

COPC assesses your organization with a thorough customer experience program audit and evaluation

Assess

Thorough cX Program Audit and Evaluation.

Assess the strategy, design, and performance of your existing CX program to determine opportunities for customer-first improvements.
Our Services
COPC works to transform your organization through implementation of targeted recommendations.

Transform

Implementation of targeted recommendations.

Transform your CX program with a targeted performance improvement plan, along with implementation guidelines and metrics.
Our Services
COPC works toward enabling your organization – setting you up for success through continuous improvement.

Enable

Setup for success Through continuous improvement.

Enable sustained improvement by providing professional development, operational guides, and industry leading certification.
Our Services

CX expertise

Dedicated to improving the customer experience on a global scale.

COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.

Our History