The COPC Blog
March 11, 2022
The Great Reinvention
By: Ali Gradert
Prepare to lead your organization through a tough labor market with: Insights into key drivers affecting labor markets Best practices...
November 5, 2021
Optimizing Pandemic Contact Center Outsourcing Relationships
By: Jay Wolcott
As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing...
March 31, 2021
Know These 4 Customer Experience Benchmarks to Succeed in 2021
By: Rick Zayas
Companies looking to improve customer satisfaction in today’s pandemic-impacted environment should pay close attention to key CX trends learned from...
June 4, 2020
Conversations with Clients:
Byron J. Fernandez, TDCX
By: Shreekant Vijaykar
“We need to focus more on the issues that trouble us in these remote working times and innovate with technology...
April 27, 2020
Improving the Effectiveness of Your Rapid Response
By: Kyle Kennedy
We’ve all had to adjust to a new reality in recent weeks — a reality that affects our economy and...
March 23, 2020
How to Move to a Work-At-Home Model When a Rapid Response is Required
By: Ian Aitchison
Social Distancing, Shutdowns and the Impact of COVID-19 on Our Industry. Contact firstname.lastname@example.org for support in setting up your Work-At-Home...