Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Aug 10 - Aug 14, 2026
  • Region APAC
  • Location Beijing, China
  • Format
    In-Person

  • Language

    Chinese
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Aug 12 - Aug 13, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Aug 17 - Aug 21, 2026
  • Region APAC
  • Location Singapore
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Aug 30 - Sep 3, 2026
  • Region EMEA
  • Location Cairo
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 7 - Sep 18, 2026
  • Region APAC
  • Location Korea
  • Format
    Live Virtual

  • Language

    Korean
  • Class Details

  • Class Name

    Best Practices in Customer Experience Operations
  • Dates Sep 7 - Sep 11, 2026
  • Region APAC
  • Location Kuala Lumpur
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Managing Outsourced Service Operations
  • Dates Sep 14 - Sep 18, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 14 - Sep 18, 2026
  • Region APAC
  • Location Beijing, China
  • Format
    In-Person

  • Language

    Chinese
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 14 - Sep 18, 2026
  • Region APAC
  • Location Sydney
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Sep 14 - Sep 18, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 21 - Sep 25, 2026
  • Region APAC
  • Location Manila
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Workforce Management
  • Dates Sep 21 - Sep 25, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Sep 21 - Sep 25, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Sep 23 - Sep 25, 2026
  • Region APAC
  • Location Kuala Lumpur
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 28 - Oct 2, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Sep 30, 2026
  • Region APAC
  • Location Delhi, India
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Workforce Management
  • Dates Oct 5 - Oct 9, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Oct 8 - Oct 9, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Lean Six Sigma for Contact Centers Green Belt Training
  • Dates Oct 12 - Oct 16, 2026
  • Region APAC
  • Location Beijing, China
  • Format
    In-Person

  • Language

    Chinese
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Oct 12 - Oct 16, 2026
  • Region APAC
  • Location Singapore
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Oct 19 - Oct 23, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual

  • Language

    French
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Oct 19 - Oct 26, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Oct 20 - Oct 21, 2026
  • Region APAC
  • Location Melbourne, Australia
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Oct 26 - Oct 30, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Workforce Management
  • Dates Oct 26 - Oct 30, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Lean Six Sigma for Contact Centers | Yellow Belt
  • Dates Nov 2 - Nov 4, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Nov 9 - Nov 12, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Nov 10, 2026
  • Region APAC
  • Location Melbourne
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Nov 11, 2026
  • Region APAC
  • Location Sydney
  • Format
    In-Person

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Nov 11 - Nov 12, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Nov 17 - Nov 18, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Nov 19 - Nov 20, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual

  • Language

    English
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Nov 23 - Nov 27, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual

  • Language

    English
  • Class Details