Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Feb 2 - Feb 11, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Workforce Management
  • Dates Feb 9 - Feb 13, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Feb 25 - Feb 26, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Mar 2 - Mar 13, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Mar 5, 2026
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Mar 9 - Mar 16, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Mar 16 - Mar 27, 2026
  • Region APAC
  • Location Korea
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Mar 23 - Mar 27, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Mar 23 - Mar 27, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Mar 23 - Mar 27, 2026
  • Region APAC
  • Location Sydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Mar 23 - Mar 27, 2026
  • Region APAC
  • Location Beijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Mar 25 - Mar 26, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Mar 25 - Mar 26, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Workforce Management
  • Dates Apr 13 - Apr 17, 2026
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Apr 13 - Apr 17, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Apr 20 - Apr 24, 2026
  • Region APAC
  • Location Manila
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates May 7, 2026
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates May 7 - May 8, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates May 11 - May 15, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates May 11 - May 15, 2026
  • Region APAC
  • Location Shanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates May 13 - May 14, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates May 15, 2026
  • Region APAC
  • Location Korea
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates May 18 - May 22, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates May 18 - May 22, 2026
  • Region EMEA
  • Location Amsterdam, Netherlands
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates May 19 - May 20, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Workforce Management
  • Dates Jun 1 - Jun 5, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Jun 8 - Jun 12, 2026
  • Region APAC
  • Location Bangkok, Thailand
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Jun 8 - Jun 15, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Jun 15 - Jun 18, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Jun 24 - Jun 25, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Jul 10, 2026
  • Region APAC
  • Location Korea
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Jul 13 - Jul 24, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Jul 20 - Jul 24, 2026
  • Region APAC
  • Location Chengdu, China
  • Format
    In-Person
  • Class Details