Class Schedule

Learn More About Our Class Offerings

  • Class Name

    COPC® Service Journey Thinking
  • DatesOct 8 - Oct 10, 2024
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesOct 14 - Oct 18, 2024
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesOct 14 - Oct 18, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesOct 16 - Oct 17, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Lean Six Sigma for Contact Centers – Green Belt Training
  • DatesOct 21 - Oct 25, 2024
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesOct 28 - Nov 1, 2024
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesNov 11 - Nov 15, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® High-Performance Management Techniques
  • DatesNov 11 - Nov 15, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesNov 21 - Nov 22, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesDec 2 - Dec 13, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesDec 9 - Dec 13, 2024
  • RegionAPAC
  • LocationShanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesDec 18, 2024
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesFeb 10, 2025
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesFeb 12 - Feb 14, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesFeb 17, 2025
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesFeb 21, 2025
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesFeb 27 - Feb 28, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesFeb 28, 2025
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesMar 17 - Mar 28, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details