Workshop
Managing for Impact: A CX Leadership Workshop
Practical strategies to lead, retain and elevate your CX team.
Event Details
Friday, October, 24 2025
8:00 AM – 4:00 PM
Servcorp Offices, Level 8, 139 Quay Street, Auckland
$1,000 NZD + GST
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Download Brochure
Spaces are limited and expected to fill quickly. Register now to secure your spot.
This exclusive COPC workshop, offered through CCNNZ, is your chance to level up your leadership skills in just one day. We’ve combined four powerful modules from the COPC® High Performance Management Techniques (HPMT) course into a focused, results-driven program designed specifically for leaders in customer contact operations.
Recruiting, Training & Onboarding
Build a pipeline of top talent and set your staff up for success from day 1.
Managing Attrition
Understand why employees leave and implement retention strategies that work.
Quality Assurance
Take your QA program to the next level, providing actionable insights that deliver significant and sustained improvements.
Coaching & Performance
Improve team results through targeted coaching and action plans.
Leaders and managers responsible for operational results in customer-facing environments, including:
Contact Centre Managers
Quality Managers
Training & Onboarding Leaders
Operations Managers
Immediate, actionable takeaways
Access to COPC's globally recognized best practices
Networking with New Zealand's CX leadership community
Exclusive Offer
CCNNZ members who register will receive a 10% discount.
Reserve Your Seat
Spaces are limited and expected to fill quickly. Register now to secure your spot.
Register & Pay