Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
ConduentRegionLATAM
LocationSao Paulo, Brazil
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionLATAM
LocationBogota, Colombia
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoA Single Client Technical Support Program
Company Name
Talk AmericasRegionLATAM
LocationEl Salvador
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateOct 2022
Entity InfoProgramas de Servicio Al Cliente para El Salvador y Costa Rica, Ventas para TIGO (fijo y móvil) para San Salvador
Company Name
Comdata GroupRegionLATAM
LocationMexico City, Mexico
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoServicio al cliente Tigo Honduras. Inbound Mobile, Home y B2B
Company Name
Konecta ColombiaRegionLATAM
LocationMedellin, Colombia
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoE-CARE y Campañas TIGO BOLIVIA
Company Name
CoomevaRegionLATAM
LocationCali, Colombia
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateJul 2022
Entity InfoCentro de Soluciones y Servicios, Inbound Servicio al Cliente y Retención, Outbound Ventas, Cobranzas, Telemercadeo y Back Office
Company Name
Banco AtlántidaRegionLATAM
LocationHonduras
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoOperaciones de Servicio al Cliente y Televentas
Company Name
Apex ParaguayRegionLATAM
LocationAsuncion, Paraguay
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateJul 2022
Entity InfoServicio a Clientes Mobile de TIGO Paraguay
Company Name
SkyTelRegionLATAM
LocationParaguay
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateJul 2022
Company Name
Telus InternationalRegionLATAM
LocationGuatemala
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateMay 2022
Company Name
Atento GuatemalaRegionLATAM
LocationGuatemala
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateDec 2022
Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas inbound y Medios digitales y para Tigo Panamá: Llamadas Telefónicas inbound y Whatsapp
Company Name
TelecableRegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateDec 2022
Entity InfoServicio al Cliente, Venta - Posventa, Medios Digitales y Cobros
Company Name
EmtelcoRegionLATAM
LocationMedellin, Colombia
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateJan 2023
Entity InfoCanales Digitales Tigo Colombia
Company Name
Conecta Redes y Servicios S.A.RegionLATAM
LocationSanta Cruz, Bolivia
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateJan 2023
Entity InfoCliente Tigo Bolivia
Company Name
OPS Contact CenterRegionLATAM
LocationTegucigalpa, Honduras
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateSep 2022
Entity InfoVentas Telefónicas TIGO, Cobranza Banco y Almacenes
Company Name
Banco Promerica de Costa Rica S.A.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateNov 2022
Entity InfoServicio al Cliente y Cobranzas
Company Name
TeleperformanceRegionLATAM
LocationSao Paulo, Brazil
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateDec 2022
Entity InfoA Single Client Technical Support Program
Company Name
NetcomRegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateSep 2022
Entity InfoServicio Atención a Clientes para Banco Nacional de Costa Rica, Banco Popular y de Desarrollo Comunal; Servicio de Ventas para Banco Nacional de Costa Rica; Servicio de Cobros para el Banco Popular y de Desarrollo Comunal; Servicio Soporte Técnico para el Instituto Costarricense de Electricidad (ICE) Grupo Financiero BAC Credomatic
Company Name
ConcentrixRegionLATAM
LocationManagua, Nicaragua
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateMay 2022
Entity InfoA Single Client Technical Support Program
Company Name
TKM Customer SolutionsRegionLATAM
LocationMexico City, Mexico
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateDec 2022
Entity InfoRelox para sus operaciones: Compartamos Banco, Proseso, Mediaccess, Tupperware, Abbot, GSK. TKM GDL para su operación Compartamos Banco
Company Name
Konexo Contact + Solution CenterRegionLATAM
LocationMorelia, Mexico
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateNov 2022
Entity InfoAtención al Cliente para Grupo Posadas SAB de CV Voz y Datos, Lealtad y GloboGo
Company Name
ConcentrixRegionLATAM
LocationSao Paulo, Brazil
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateMar 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConcentrixRegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateSep 2022
Entity InfoA Single Client Technical Support Program