Category: LATAM

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    SkyTel
  • RegionLATAM
  • CertificationPIC Standard
  • StatusCertified
  • Release6.2
  • Cert DateJul 2022
  • LocationParaguay
  • Company Name

    Telus International
  • RegionLATAM
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release7.0
  • Cert DateMay 2022
  • LocationGuatemala
  • Company Name

    Atento Guatemala
  • RegionLATAM
  • CertificationPIC Standard
  • StatusCertified
  • Release6.2
  • Cert DateDec 2021
  • LocationGuatemala
  • Company Name

    Telecable
  • RegionLATAM
  • CertificationPIC Standard
  • StatusCertified
  • Release6.2
  • Cert DateNov 2021
  • LocationSan José, Costa Rica
  • Company Name

    Emtelco
  • RegionLATAM
  • CertificationPIC Standard
  • StatusCertified
  • Release6.2
  • Cert DateOct 2021
  • LocationMedellín, Colombia
  • Company Name

    Conduent
  • RegionLATAM
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateJan 2021
  • LocationSao Paulo, Brazil
  • Company Name

    Conecta Redes y Servicios S.A.
  • RegionLATAM
  • CertificationPIC Standard
  • StatusRecertified
  • Release6.2
  • Cert DateDec 2021
  • LocationSanta Cruz de la Sierra, Bolivia
  • Company Name

    OPS Contact Center
  • RegionLATAM
  • CertificationPIC Standard
  • StatusRecertified
  • Release6.2
  • Cert DateSep 2021
  • LocationTegucigalpa, Honduras
  • Company Name

    Conduent
  • RegionLATAM
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.2
  • Cert DateJun 2021
  • LocationKingston, Jamaica
  • Company Name

    Banco Promerica de Costa Rica S.A.
  • RegionLATAM
  • CertificationPIC Standard
  • StatusRecertified
  • Release6.2
  • Cert DateOct 2021
  • LocationSan Jose, Costa Rica
  • Company Name

    Teleperformance Brazil
  • RegionLATAM
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateNov 2021
  • LocationSao Paulo, Brazil
  • Company Name

    Netcom
  • RegionLATAM
  • CertificationPIC Standard
  • StatusRecertified
  • Release6.2
  • Cert DateSep 2021
  • LocationCosta Rica
  • Company Name

    Concentrix
  • RegionLATAM
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateMay 2021
  • LocationManagua, Nicaragua
  • Company Name

    BancoEstado Contacto 24 Horas S.A.
  • RegionLATAM
  • CertificationPIC Standard
  • StatusApplied
  • Release6.2
  • Cert DateApr 2020
  • LocationLota, Chile
  • Company Name

    TKM Customer Solutions S.A. de C.V.
  • RegionLATAM
  • CertificationPIC Standard
  • StatusRecertified
  • Release6.2
  • Cert DateNov 2021
  • LocationMexico City, Mexico
  • Company Name

    Konexo Centro de Soluciones
  • RegionLATAM
  • CertificationPIC Standard
  • StatusRecertified
  • Release6.2
  • Cert DateNov 2021
  • LocationMorelia, Mexico
  • Company Name

    BAC Credomatic
  • RegionLATAM
  • CertificationPIC Standard
  • StatusApplied
  • Release6.2
  • Cert DateFeb 2021
  • LocationSan Jose, Costa Rica
  • Company Name

    Concentrix
  • RegionLATAM
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateMar 2022
  • LocationSao Paulo, Brazil
  • Company Name

    Concentrix
  • RegionLATAM
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateSep 2021
  • LocationSan Jose, Costa Rica