Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Muñoz CorporativoRegionLATAM
LocationLeon, Mexico
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateMay 2024
Entity InfoBBVA Call Me Back & Credit Cards
Company Name
Promociones y Cobranzas Beta S.A.RegionLATAM
LocationBogota, Colombia
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateFeb 2024
Entity InfoBanco Davivienda Collection Program; CALR, UNES Financial Assistance Processes
Company Name
AtentoRegionLATAM
LocationGuatemala
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateMar 2024
Entity InfoTigo Guatemala
Company Name
FicohsaRegionLATAM
LocationTegucigalpa, Honduras
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateSep 2023
Entity InfoAlcance Contact Center Programas de Cobro - Comercial - Servicio al Cliente
Company Name
Atlantic Quantum Innovations S.A.S.RegionLATAM
LocationBarranquilla, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJun 2024
Entity InfoCustomer Service, Retention, TPV, Chat and Backoffice Vistra
Company Name
ARS InternacionalRegionLATAM
LocationQuito, Ecuador
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateJun 2023
Entity InfoOperación Ecuador
Company Name
ConduentRegionLATAM
LocationSao Paulo, Brazil
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Technical Support Program
Company Name
TeleperformanceRegionLATAM
LocationBogota, Colombia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoA Single Client Technical Support Program
Company Name
Talk AmericasRegionLATAM
LocationEl Salvador
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoServicio al Cliente para El Salvador y Costa Rica, y Ventas Fijo y Movil para El Salvador - Para Tigo
Company Name
Konecta GroupRegionLATAM
LocationMexico City, Mexico
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateAug 2023
Entity InfoKonecta Latam Central - Grupo CMDTA Mex para Tigo Honduras
Company Name
Konecta GroupRegionLATAM
LocationMedellin, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateAug 2023
Entity InfoeCare Tigo Bolivia
Company Name
CoomevaRegionLATAM
LocationCali, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2023
Entity InfoCentro de Soluciones y Servicios, Inbound Servicio al Cliente y Retención, Outbound Ventas, Cobranzas, Telemercadeo y Back Office
Company Name
Apex ParaguayRegionLATAM
LocationParaguay
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2023
Entity InfoMobile 1 y 2 linea, Home 1 y 2 línea, WA de Py y Mobile de Bo
Company Name
SkyTelRegionLATAM
LocationParaguay
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJun 2023
Entity InfoSkyMed en los Servicios Telefónicos y Digitales de Atención al Paciente, Asignación de Turnos, Backoffice de Reprogramaciones y Conserjería; SkyPro en los Servicios Telefónicos de Atención al Cliente, Ventas y Cobranzas
Company Name
Telus InternationalRegionLATAM
LocationGuatemala
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoAlpine Team
Company Name
AtentoRegionLATAM
LocationGuatemala
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJan 2024
Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas Inbound y Medios Digitales y para Tigo Panamá: Llamadas Telefónicas Inbound y Whatsapp
Company Name
Telecable S.A.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateDec 2023
Entity InfoTelecable Oficinas Centrales Customer Service - Ventas In y Cobros
Company Name
EmtelcoRegionLATAM
LocationMedellin, Colombia
StatusApplied
CertificationPIC Standard
Release7.0
Cert DateJan 2024
Entity InfoCanales Digitales Tigo Colombia
Company Name
Conecta Redes y ServiciosRegionLATAM
LocationSanta Cruz, Bolivia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJan 2024
Entity InfoTigo Bolivia Processes: Inbound Telephone Calls, BackOffice and Outgoing Calls (Collection)
Company Name
OPS Contact CenterRegionLATAM
LocationTegucigalpa, Honduras
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateSep 2023
Entity InfoVentas Telefónicas TIGO, Cobranza Banco y Almacenes
Company Name
Banco Promerica de Costa Rica S.A.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoSoluciones, Cobros y Canales Digitales
Company Name
TeleperformanceRegionLATAM
LocationSao Paulo, Brazil
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionLATAM
LocationManagua, Nicaragua
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
TKM Customer SolutionsRegionLATAM
LocationMexico City, Mexico
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoAbbot, Compartamos Banco, GSK, MediAccess PROSESO and Tupperware
Company Name
Konexo Contact + Solution CenterRegionLATAM
LocationMorelia, Mexico
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoPosadas Voz y Datos, Programas de Lealtad y Globogo
Company Name
Concentrix Corp.RegionLATAM
LocationSao Paulo, Brazil
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoA Single Client Technical Support Program