Category: LATAM

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Comdata Group
  • RegionLATAM
  • LocationMexico City, Mexico
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoServicio al cliente Tigo Honduras. Inbound Mobile, Home y B2B
  • Company Name

    Konecta Colombia
  • RegionLATAM
  • LocationMedellin, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoE-CARE y Campañas TIGO BOLIVIA
  • Company Name

    Coomeva
  • RegionLATAM
  • LocationCali, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoCentro de Soluciones y Servicios, Inbound Servicio al Cliente y Retención, Outbound Ventas, Cobranzas, Telemercadeo y Back Office
  • Company Name

    Banco Atlántida
  • RegionLATAM
  • LocationHonduras
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoOperaciones de Servicio al Cliente y Televentas
  • Company Name

    Apex Paraguay
  • RegionLATAM
  • LocationAsuncion, Paraguay
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoServicio a Clientes Mobile de TIGO Paraguay
  • Company Name

    SkyTel
  • RegionLATAM
  • LocationParaguay
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJul 2022
  • Company Name

    Telus International
  • RegionLATAM
  • LocationGuatemala
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateMay 2022
  • Company Name

    Atento Guatemala
  • RegionLATAM
  • LocationGuatemala
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Telecable
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateNov 2021
  • Company Name

    Emtelco
  • RegionLATAM
  • LocationMedellin, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateOct 2021
  • Company Name

    Conduent
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJan 2021
  • Company Name

    Conecta Redes y Servicios S.A.
  • RegionLATAM
  • LocationSanta Cruz, Bolivia
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    OPS Contact Center
  • RegionLATAM
  • LocationTegucigalpa, Honduras
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoVentas Telefónicas TIGO, Cobranza Banco y Almacenes
  • Company Name

    Conduent
  • RegionLATAM
  • LocationKingston, Jamaica
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Banco Promerica de Costa Rica S.A.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoServicio al Cliente y Cobranzas
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateNov 2021
  • Company Name

    Netcom
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoServicio Atención a Clientes para Banco Nacional de Costa Rica, Banco Popular y de Desarrollo Comunal; Servicio de Ventas para Banco Nacional de Costa Rica; Servicio de Cobros para el Banco Popular y de Desarrollo Comunal; Servicio Soporte Técnico para el Instituto Costarricense de Electricidad (ICE) Grupo Financiero BAC Credomatic
  • Company Name

    Concentrix
  • RegionLATAM
  • LocationManagua, Nicaragua
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMay 2021
  • Company Name

    BancoEstado Contacto 24 Horas S.A.
  • RegionLATAM
  • LocationLota, Chile
  • StatusApplied
  • CertificationPIC Standard
  • Release6.2
  • Cert DateApr 2020
  • Company Name

    TKM Customer Solutions S.A. de C.V.
  • RegionLATAM
  • LocationMexico City, Mexico
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateNov 2021
  • Company Name

    Konexo Contact + Solution Center
  • RegionLATAM
  • LocationMorelia, Mexico
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoAtención al Cliente para Grupo Posadas SAB de CV Voz y Datos, Lealtad y GloboGo
  • Company Name

    BAC Credomatic
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusApplied
  • CertificationPIC Standard
  • Release6.2
  • Cert DateFeb 2021
  • Company Name

    Concentrix
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Concentrix
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateSep 2021