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The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today.

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About COPC
ABOUT COPC INC.

Our History

Contact Us

Team

Careers

Customer Achievements

Corporate Offices

Webinars & Events Calendar

Press Releases

Brochure:
Create Loyal Customers

We provide consulting, training and certification to help companies boost performance and improve the customer experience.

Learn More
WHAT WE DO
WHAT WE DO

Customer Experience Consulting

Work-At-Home

Service Journeys

Channel Strategy

Measuring CX

CX Performance Improvement

Virtual Services

Call Center

Call Center Consulting

Call Center Training

Call Center Certification

Call Center & Contact Center Best Practices

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Telecom

Technology

Healthcare

Travel

Retail

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Case Study:
Customer Satisfaction

See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.

Start Reading
RESOURCES
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Blog

COPC Standards

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Research

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Case Study:
Groupon Saves Millions

Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.

Start Reading
COPC STANDARDS
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COPC CX Standard for Contact Centers

COPC CX Standard for Customer Operations

COPC CX Standard for CSPs

COPC CX Standard for OSPs

COPC CX Standard for VMOs

COPC Indirect Procurement Standard

COPC Customer Experience (CX) Standards

The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today.

Download Release 7.0 Standards

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COPC CX Standard for CSPs
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