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The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the Standard today.

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Top Navigation Menu
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About COPC
ABOUT COPC INC.

Our History

Contact Us

Team

Careers

Customer Achievements

Corporate Offices

Webinars & Events Calendar

Press Releases

Brochure:
Create Loyal Customers

We provide consulting, training and certification to help companies boost performance and improve the customer experience.

Learn More
WHAT WE DO
WHAT WE DO

Customer Experience Consulting

Work-At-Home

Service Journeys

Channel Strategy

Measuring CX

CX Performance Improvement

Virtual Services

Call Center

Call Center Consulting

Call Center Training

Call Center Certification

Call Center and Contact Center Best Practices

Training

Class Listings

In-Person Training

Live Virtual Training

Online Training

Private Training

Certification

COPC Certification Services

Certification Process

COPC Certified Organizations

COPC Standards

Quality

Quality Consulting

Approved Technology Providers

Employee Engagement Services

Vendor Management

Contract Review

Strategic Sourcing

Vendor Improvement

VMO Design
WHO WE HELP
WHO WE HELP

Industries

Telecom

Technology

Healthcare

Travel

Retail

Financial Services

OSPs

Clients

COPC Certified Organizations

Case Study:
Customer Satisfaction

See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.

Start Reading
RESOURCES
RESOURCES

Blog

COPC Standards

Past Webinars

White Papers

Case Studies

Brochures

Videos

Research

Webinars & Events Calendar

Case Study:
Groupon Saves Millions

Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.

Start Reading
COPC STANDARDS
COPC STANDARDS

COPC CX Standard for CSPs

COPC CX Standard for OSPs

COPC CX Standard for VMOs

COPC Indirect Procurement Standard

COPC CX Standard:
for Customer Service Providers

The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the Standard today.

Download Standard

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COPC STANDARDS

COPC CX Standard for CSPs
COPC CX Standard for OSPs
COPC CX Standard for VMOs
COPC Indirect Procurement Standard

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