Organizations Following the COPC® Family of Standards:

Throughout the world, in-house and outsourced customer operations as well as vendor management organizations have benefited from being certified to the COPC Family of Standards. Follow the links below to find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

 

Search by Region

Asia Pacific

Avant
Sydney, Australia
CSP Process Certified to Item 2.4 – Transaction Monitoring
CSP Process Certified to Item 2.5  – Forecasting, Staffing & Scheduling
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4  – Block People Process
Release 5.0
July 2013

Concentrix
A Single Client Technical Support Program
Brisbane, Australia
OSP Recertified
Release 5.0
August 2013

Concentrix
Dalian Ju Meng Technologies Development Co., Ltd.
A Single Client Technical Support Program
Dalian, China
OSP Certified
Release 5.1
January 2014

Concentrix
Shenzhen Shunrong Telecommunication Technologies Ltd.  – Foshan Branch
A Single Client Technical Support Program – Mandarin Support and Cantonese Support
Foshan, China
OSP Certified
Release 5.1
January 2014

Concentrix
A Single Client Technical Support Program
Manila, Philippines
CSP Recertified
Release 5.0
June 2013

Convergys Malaysia Sdn Bhd.
Microsoft South East Asia
Kuala Lumpur, Malaysia
OSP Recertified
Release 5.1
January 2014

Fullerton Healthcare Group
Singapore
Applied for OSP Certification
Release 5.2
September 2014

Jingdong National Customer Service Center
Suqian Sub-centers
Suqian, China
Applied for CSP Certification
Release 5.1
September 2014

Lenovo Mobile Contact Center
Xiamen and Wuhan Sites
China
PIC Certified
Release 5.0
December 2013

PCCW Teleservices
A Single Client Technical Support Program
Guangzhou, China
OSP Certified
Release 5.0
August 2013

PCCW Teleservices
A Single Client Technical Support Program
Shanghai, China
CSP Recertified
Release 5.0
August 2013

Sunshine Insurance Group
Beijing Call Center
Beijing, China
CSP Certified
Release 5.0
December 2013

Teleperformance Beijing
A Single Client Technical Support Program
Beijing Interactive CRM Technology Limited Xian Branch
Beijing, China
OSP Certified
Release 5.1
May 2014

transcosmos Korea, Inc.
A Single Client Technical Support Program
GC Service Division/ACS Group
Seoul, South Korea
OSP Certified
Release 5.1
June 2014

True Corporation Public Company Limited
Customer Management Call Center
True Mobile & True Online
Bangkok, Thailand
CSP Recertified
Release 5.1
December 2013

True Corporation Public Company Limited
True Shop
Bangkok, Thailand
Applied for CSP Certification
Release 5.0
January 2013

True Corporation Public Company Limited
True Visions Call Center
Bangkok, Thailand
Applied for CSP Certification
Release 5.1
May 2014

Vision-X Enterprise Management, Ltd.
A Single Client Technical Support Program
Shanghai, China
Applied for OSP Certification
Release 5.2
July 2014

Xerox Business Services, LLC
A Single Client Technical Support Program
Pasay City, Philippines
Applied for OSP Certification
Release 5.1
May 2013

Europe, Middle East and Africa

Al Rajhi Bank
Riyadh, Kingdom of Saudi Arabia
CSP Certified
Release 5.1
August 2014

arvato Benelux B.V.
Account RBS
Venlo, The Netherlands
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
Release 5.1
February 2014

arvato Benelux B.V.
Account Rijksoverheid
Venlo, The Netherlands
CSP Process Certified to Item 2.4 – Transaction Monitoring
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
Release 5.1
February 2014

arvato Benelux B.V.
Accounts RBS and Rijksoverheid
Venlo, The Netherlands
CSP Process Certified to Item 2.5 – Forecasting, Staffing & Scheduling
Release 5.1
February 2014

arvato Benelux B.V.
OXXIO, Postbus 51, Zalando and Canon CIG
Venlo, The Netherlands
CSP Process Recertified to Item 2.5  – Forecasting, Staffing & Scheduling
Release 5.0
January 2013

BDO Esnad
Contact Center Services
Cairo, Egypt
OSP Recertified
Release 5.1
June 2014

Call Services Ltd. (CSL)
Ebene, Mauritius
Applied for CSP Certification
Release 5.1
November 2013

Concentrix
Sociedade Unipessoal LDA, Braga
Braga, Portugal
OSP Certified
Release 5.1
January 2014

ECCO Outsourcing
Cairo, Egypt
OSP Recertified
Release 5.1
September 2014

e-finance
Cairo, Egypt
Applied for CSP Certification
Release 5.2
July 2014

El Araby Group
Cairo, Egypt
CSP Certified
Release 5.1
September 2014

Etisalat
Customer Care Centre
Ajman, United Arab Emirates
CSP Recertified
Release 5.1
October 2013

Etisal International
Cairo, Egypt
OSP Certified
Release 5.1
January 2014

Etisalat Nigeria
Lagos, Nigeria
Applied for CSP Certification
Release 5.0
May 2012

GoExcellent Sweden AB
Viasat and SL Programs
Stockholm, Sweden
OSP Certified
Release 5.0
October 2013

Infosys BPO S.R.O.
A Single Client Technical Support Program
Brno, Czech Republic
OSP Recertified
Release 5.0
November 2013

MM Teleperformance Ltd.
A Single Client Technical Support Program
Gateshead, England
CSP Recertified
Release 5.0
October 2013

Mobinil
Cairo, Egypt
CSP Recertified
Release 5.1
February 2014

n.v. Nuon Customer Care Center
Amsterdam, Alkmaar, Arnhem & Leeuwarden
The Netherlands
Applied for CSP Certification
Release 5.1
December 2013

Orange Moldova
Republic of Moldova
Applied for CSP Certification
Release 5.1
April 2013

Orange Polska
Telekomunikacja Polska S.A. (TPSA)
Polska, Poland
Applied for CSP Certification
Release 5.1
May 2013

Orange Spain Telemarketing
Oviedo, Spain
Applied for CSP Certification
Release 5.1
October 2013

Orange Tunisia
Tunisia, Africa
Applied for CSP Certification
Release 5.1
June 2013

PerfectCall B.V. t/a Teleperformance Nederland
A Single Client Technical Support Program
Maastricht, Netherlands
OSP Recertified
Release 5.1
October 2014

Raya Contact Center
6th of October City, Egypt
OSP Recertified
Release 5.0
December 2013

SELLBYTEL Group
CPU, VAESA, and A Single Client Technical Support Program
Barcelona and Lisbon, Spain
OSP Recertified
Release 5.1
May 2014

Stream Global Services GmbH
A Single Client Technical Support Program
Berlin, Germany
OSP Recertified
Release 5.0
November 2013

Teleperformance Deutschland
Goerlitz, Germany
OSP Recertified
Release 5.1
May 2014

Teleperformance Hellas
Symantec and A Single Client Technical Support Program
Athens, Greece
OSP Recertified
Release 5.1
March 2014

Teleperformance Italy
A Single Client Technical Support Program
Rome, Italy
OSP Recertified
Release 5.0
December 2013

Teleperformance Nordic
Stockholm, Sweden
OSP Certified
Release 5.1
June 2014

Transcom Rostock
A Single Client Technical Support Program
Rostock, Germany
Applied for OSP Certification
Release 5.1
February 2014

UWV KCC
Groningen, Goes, Almere, Roermond
Groningen, The Netherlands
CSP Recertified
Release 5.0
November 2013

Vodafone International Services
Cairo, Egypt
OSP Certified
Release 5.1
May 2014

Wasla Outsourcing
Cairo, Egypt
OSP Recertified
Release 5.1
June 2014

Webhelp B.V.
Account ING
Groningen, The Netherlands
OSP Recertified
Release 5.1
April 2014

Xceed Contact Center
Smart Village, Geziret El Arab and Maadi Park
Cairo, Egypt
OSP Recertified
Release 5.1
June 2014

Xerox Valence
A Single Client Technical Support Program
Valence, France
Applied for OSP Certification
Release 5.1
May 2014

India

Aditya Birla Minacs Worldwide Ltd.
Apollo Programs, Millennium Towers
Bangalore, India
OSP Certified
Release 5.0
March 2013

Bird Information Systems (P) Ltd.
Plot Number 422, Udyog Vihar, Phase III
Gurgaon, India
Applied for CSP Certification
Release 5.0
August 2012

Firstsource-Dialog Solutions (Pvt) Ltd.
Colombo, Sri Lanka
OSP Recertified
Release 5.1
June 2014

HCL BSERV
Chennai, India
CSP Process Certified to Item 2.4 – Transaction Monitoring
Release 5.1
December 2013

HCL BSERV
Noida, India
CSP Process Certified to Item 2.4 – Transaction Monitoring
Release 5.1
December 2013

InterGlobe Technologies (IGT)
Gurgaon, India
OSP Recertified
Release 5.1
May 2014

Japan

Concentrix
A Single Client Technical Support Program
Fukuoka, Japan
Applied for OSP Certification
Release 5.2
September 2014

Concentrix
A Single Client Technical Support Program
Hiroshima, Japan
Applied for OSP Certification
Release 5.2
September 2014

Concentrix
A Single Client Technical Support Program
Sapporo, Japan
Applied for OSP Certification
Release 5.2
August 2014

CSK ServiceWare Corp.
Kansai Department Operations Division
A Single Client Technical Support Program
Osaka, Japan
OSP Recertified
Release 5.1
March 2014

Fuji Xerox Service Creative Co., Ltd.
Yokohama and Osaka, Japan
CSP Certified
Release 5.0
December 2013

Fullerton Healthcare Group
Singapore
Applied for OSP Certification
Release 5.2
September 2014

Hitachi Systems, Ltd.
Contact Center Division, Business Support Center, and Solution Support Center
Kanagawa and Osaka, Japan
CSP Recertified
Release 4.4
November 2013

KDDI Evolva Inc.
A Single Client Technical Support Program
Nagoya, Japan
Applied for OSP Certification
Release 5.1
September 2013

MOSHI MOSHI HOTLINE, INC.
MINATOMIRAI Center
A Single Client Technical Support Program
Yokohama, Japan
OSP Certified
Release 5.1
September 2014

MOSHI MOSHI HOTLINE, INC.
Tida Center
Okinawa, Japan
OSP Recertified
Release 5.1
July 2014

ND Software Co., Ltd.
Support Center
Yamagata, Japan
CSP Certified
Release 5.1
April 2014

NTT Communications Corp.
Customer’s Front – Billing Customer Center
Nagoya and Fukuoka, Japan
CSP Certified
Release 5.1
October 2014

NTT Communications Corp.
Service Desk
Tokyo, Sapporo, Japan
OSP Recertified
Release 5.1
September 2013

NTT FIELDTECHNO CORP.
Kyushu Customer Support Center
Fukuoka, Japan
CSP Recertified
Release 5.1
December 2013

Rakuten Mart
Customer Service Center
Tokyo, Japan
CSP Certified
Release 5.1
June 2014

SMBC Consumer Finance Co., Ltd.
Customer Service Center
Tokyo, Osaka and Fukuoka, Japan
CSP Recertified
Release 5.1
July 2014

SMBC Nikko Securities Inc.
Customer Service Center
Tokyo and Okinawa, Japan
CSP Recertified
Release 5.2
August 2014

SMBC Nikko Securities Inc.
Front Service Center
Tokyo, Nagoya and Osaka, Japan
CSP Recertified
Release 5.1
August 2014

Sumitomo Mitsui Banking Corporation
Call Center
Kobe, Fukuoka
Applied for CSP Certification
Release 5.2
July 2014

Tokio Marine & Nichido Communications Co., Ltd.
TCC Contact Center
Tokyo, Japan
CSP Recertified
Release 5.1
April 2014

transcosmos CRM Okinawa inc.
Marketing Chain Management Center Naha
A Single Client Technical Support Program
Okinawa, Japan
OSP Recertified
Release 5.1
March 2014

transcosmos inc.
MCM Center Umeda
A Single Client Technical Support Program
Osaka, Japan
OSP Recertified
Release 5.1
November 2013

Latin America

Affinity Global Panamá
Atención al cliente móvil y red fija, Soporte Técnico, Ventas y Cobranzas
de Cable & Wireless
PIC Certified
Release 5.1
October 2014

Allus Global BPO Center
Atención al Cliente Servicios Entrantes
Argentina, Colombia, and Perú
Applied for OSP Process Certification
Release 5.1
December 2012

Allus Global BPO Center
Sites de Colombia: Bogotá y Medellín
Servicio al Cliente, Televentas y Cobranzas
Medellin, Colombia
OSP Process Recertified to Items 3.1, 3.2, 3.3 and 3.4  – Block People Process
Release 5.1
November 2013

Allus Global BPO Center
Gestión de Redes Sociales para Telefónica y Movistar Argentina
Cordoba, Argentina
PIC Recertified
Release 5.2
October 2014

Allus Global BPO Center
Atención de Servicios Entrantes (Transacciones Telefónicas y Diferidas)
Cordoba, Chaco and Mendoza, Argentina
OSP Process Recertified to Items 3.1, 3.2, 3.3 and 3.4  – Block People Process
Release 5.1
November 2013

Allus Global BPO Center
Atención Llamadas Entrantes Movistar Chile
Atención Comercial
Lima, Perú
PIC Recertified
Release 5.2
October 2014

Allus Global BPO Center
Lima, Peru
Movistar Chile, LAN, Movistar Perú 104, Entel CH, Telecom Personal AR
Applied for OSP Process Certification
Release 5.1
November 2013

Atención Telefónica
Sistema Telcel Amigo
Distrito Federal, Mejico
Applied for PIC
Release 5.1
February 2014

Atento Argentina
Tarjeta Naranja (Córdoba), Gol (Montevideo) y Movistar Siniestros (Salta)
Buenos Aires, Argentina
PIC Certified
Release 5.1
December 2013

Atento Brazil
A Single Client Technical Support Program
Applied for OSP Certification
Release 5.0
June 2013

Atento Chile
Atención Clientes Carterizados de Movistar Chile
Applied for OSP Certification
Release 5.2
June 2014

Atento Chile
Atención a Clientes Movistar Chile
Atención Técnica, Comercial y Retención
PIC Certified
Release 5.1
October 2013

Atento España
Repsol
Madrid, Spain
Applied for OSP Process Certification
Release 5.1
July 2013

Atento Perú
Servicio de Atención a Clientes de Telefónica del Perú (Programas Oro y Plata),
BBVA Perú (programas Masivos y Reclamos), y Natura Perú
Lima, Peru
PIC Certified
Release 5.1
January 2014

Atento Perú
Telefónica del Perú (Speedy e Informes), BBVA Perú (programas Masivos,
Reclamos y Especializados), Natura Argentina y Natura Perú
Lima, Peru
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
Release 5.1
January 2014

Cablevisión Argentina
Atención al Cliente y Soporte Técnico para productos Cablevisión, Fibertel y Fibercorp
Buenos Aires, Argentina
VMO Recertified
Release 5.1
April 2014

Cablevisión Argentina
Canales Comerciales Ventas (Servicios Entrantes) y Fidelización (Servicio Saliente)
Buenos Aires, Argentina
CSP Recertified
Release 5.0
December 2013

Coca-Cola Brazil
Atención al Cliente
Applied for VMO Certification
Release 5.1
July 2013

Credomatic
Cobranzas In-Out
San José, Costa Rica
Applied for PIC
Release 5.0
August 2012

Digitex
Atención Llamadas Entrantes Movistar Chile – Atención Comercial
Manizales, Colombia
PIC Certifed
Release 5.1
November 2013

Entel Servicios de Call Center
Atención telefónica de Mesas Técnicas:
CAT Personas SmartPhone, CAT Empresas BB-Iphone,
SmartPhone-Bam, and Servicio de Registro Civil e Identificación
Santiago, Chile
PIC Certified
Release 5.1
October 2014

GOL
CRC – Canal de Relacionamiento com o cliente Gol
Sao Paulo, Brazil
Applied for PIC
Release 5.2
July 2014

GSS Perú
Atención Técnica y Comercial de Telefónica Móviles Perú
Applied for PIC
Lima, Peru
Release 5.1
April 2013

Interactivo
Atención a clientes Movistar Colombia, Site Barranquilla
Colombia
Applied for PIC
Release 5.1
January 2014

Martínez de Alzaga S.A.
Cobranzas y Customer Service
Buenos Aires, Argentina
Applied for PIC
Release 5.2
March 2014

Mas Cerca Contact Center
Servicio de Atención a Clientes de Movistar Chile
Chile
Applied for PIC
Release 5.1
August 2014

Movistar Chile
Santiago, Chile
Applied for VMO Certification
Release 5.0
January 2013

Nuevatel PCS de Bolivia S.A. – VIVA
Atención Telefónica al Cliente y Retención Prepago Saliente
Cochabamba, Bolivia
PIC Certified
Release 5.1
August 2014

Rimac Seguros
Central de Consultas – Central de Emergencias y Asistencias
Lima, Peru
Applied for PIC
Release 5.1
November 2013

Telefónica Argentina
Atención Técnica Comercial
Buenos Aires, Argentina
Applied for VMO Process Certification
Release 5.1
October 2013

Telefónica Argentina
Centro de Contacto
Atención Comercial Clientes Residenciales – 112
Buenos Aires, Argentina
VMO Recertified
Release 5.1
October 2013

Telefónica Argentina
Provisión de Instalaciones
Buenos Aires, Argentina
Applied for VMO Process Certification
Release 5.1
January 2013

Telefónica Argentina
Reparación de Averías
Buenos Aires, Argentina
CSP Process Certified to Item 2.4 – Transaction Monitoring
CSP Process Certified to Item 2.5 – Forecasting, Staffing & Scheduling
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
CSP Process Certified to Item 4.3 – End User Satisfaction/Dissatisfaction
Release 5.1
January 2013

Telefónica Móviles Argentina S.A
Canal Digital
Buenos Aires, Argentina
Applied for VMO Process Certification
Release 5.1
January 2013

Telefónica Móviles Argentina S.A
Centros de Experiencia de Clientes – Atención Presencial
CSP Process Certified to Item 2.4 – Transaction Monitoring
CSP Process Certified to Item 2.5 – Forecasting, Staffing & Scheduling
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
CSP Process Certified to Item 4.3 – End User Satisfaction/Dissatisfaction
Buenos Aires, Argentina
Release 5.1
November 2013

Tigo Bolivia
Atención Personalizada – Programas Santa Cruz, Cochabamba y La Paz.
Tiendas: Banzer, Viedma PB, Viedma VIP, Equipetrol, Blacutt, Calacoto,
El Alto, Hansa, Recoleta y Quillacollo
Bolivia, South America
CSP Recertified
Release 5.1
January 2014

TKM Customer Solutions
Atención GSK, Nafin, Infonavit
México
Applied for PIC
Release 5.1
December 2013

Xerox Brazil
A Single Client Technical Support Program
Sao Paulo, Brazil
Applied for CSP Certification
Release 5.1
May 2014

Xerox Chile
Atención Llamadas Entrantes Clientes Movistar Chile
Atención Técnica y Comercial
Santiago, Chile
PIC Certified
Release 5.1
October 2013

North America

Agero
Roadside Assistance
Sault Ste. Marie, Ontario
CSP Recertified
Release 5.1
June 2014

Concentrix
A Single Client Technical Support Program
Boulder, Colorado
Applied for OSP Certification
Release 5.1
April 2014

Concentrix
A Single Client Technical Support Program
Daleville, Indiana
OSP Recertified
Release 5.1
April 2014

Convergys
A Single Client Technical Support Program
Lake Mary, Florida
Applied for OSP Certification
Release 5.0
October 2012

Desjardins
Centres de contacts des Services AccèsD
Montreal, Quebec, Canada
CSP Recertified
Release 5.1
February 2014

First Coast Service Options
Medicare Customer Service Center
Jacksonville, Florida
HSP Certified
Release 5.0
August 2013

IBEX Global
A Single Client Technical Support Program
Bend, Oregon
Applied for OSP Certification
Release 5.1
February 2014

KellyConnect
A Single Client Technical Support Program
Troy, Michigan
Applied for OSP Certification
Release 5.0
July 2013

Microsoft Global Procurement Group Call Center Outsourcing Team (GPG CCO)
Redmond, Washington
VMO Procurement Block Recertified
Release 5.1
April 2014

Minacs
A Single Client Technical Support Program
Southfield, Michigan
OSP Recertified
Release 5.1
March 2014

Minacs
Peterborough and Niagara Falls
Ontario, Canada
OSP Recertified
Release 5.0
September 2013

Novitas Solutions, Inc.
Part A and Part B Provider Contact Center
Camp Hill, Pennsylvania
Applied for CSP Certification
Release 4.4
February 2013

Teleperformance
A Single Client Technical Support Program
Boise, Idaho
OSP Recertified
Release 5.1
April 2014

Teleperformance
A Single Client Technical Support Program
North Lauderdale, Florida
Applied for OSP Certification
Release 5.2
September 2014|

VMC
A Single Client Technical Support Program
San Antonio, Texas
OSP Certified
Release 5.1
March 2014

VMC
Las Cruces, New Mexico
OSP Recertified
Release 5.0
June 2013

Xerox
A Single Client Technical Support Program
Lexington, Kentucky
OSP Certified
Release 5.0
December 2013

Xerox
A Single Client Technical Support Program
Raleigh, North Carolina
OSP Certified
Release 5.1
March 2014

 

Search by Type of COPC Certification

COPC Customer Service Provider (CSP)

CSP Certified

Al Rajhi Bank
Riyadh, Kingdom of Saudi Arabia
CSP Certified
Release 5.1
August 2014

arvato Benelux B.V.
Account RBS
Venlo, The Netherlands
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
Release 5.1
February 2014

arvato Benelux B.V.
Account Rijksoverheid
Venlo, The Netherlands
CSP Process Certified to Item 2.4 – Transaction Monitoring
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
Release 5.1
February 2014

arvato Benelux B.V.
Accounts RBS and Rijksoverheid
Venlo, The Netherlands
CSP Process Certified to Item 2.5 – Forecasting, Staffing & Scheduling
Release 5.1
February 2014

Atento Perú
Telefónica del Perú (Speedy e Informes), BBVA Perú (programas Masivos,
Reclamos y Especializados), Natura Argentina y Natura Perú
Lima, Peru
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
Release 5.1
January 2014

Avant
Sydney, Australia
CSP Process Certified to Item 2.4  – Transaction Monitoring
CSP Process Certified to Item 2.5  – Forecasting, Staffing & Scheduling
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4  – Block People Process
Release 5.0
July 2013

El Araby Group
Cairo, Egypt
CSP Certified
Release 5.1
September 2014

Fuji Xerox Service Creative Co., Ltd.
Customer Contact
Yokohama and Osaka, Japan
CSP Certified
Release 5.0
December 2013

HCL BSERV
Chennai, India
CSP Process Certified to Item 2.4 – Transaction Monitoring
Release 5.1
December 2013

HCL BSERV
Noida, India
CSP Process Certified to Item 2.4 – Transaction Monitoring
Release 5.1
December 2013

ND Software Co., Ltd.
Support Center
Yamagata, Japan
CSP Certified
Release 5.1
April 2014

NTT Communications Corp.
Customer’s Front – Billing Customer Center
Nagoya and Fukuoka, Japan
CSP Certified
Release 5.1
October 2014

Rakuten Mart
Customer Service Center
Tokyo, Japan
CSP Certified
Release 5.1
June 2014

Sunshine Insurance Group
Beijing Call Center
Beijing, China
CSP Certified
Release 5.0
December 2013

Telefónica Móviles Argentina S.A
Centros de Experiencia de Clientes – Atención Presencial
CSP Process Certified to Item 2.4 – Transaction Monitoring
CSP Process Certified to Item 2.5 – Forecasting, Staffing & Scheduling
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
CSP Process Certified to Item 4.3 – End User Satisfaction/Dissatisfaction
Buenos Aires, Argentina
Release 5.1
November 2013

Telefónica Argentina
Reparación de Averías
Buenos Aires, Argentina
CSP Process Certified to Item 2.4 – Transaction Monitoring
CSP Process Certified to Item 2.5 – Forecasting, Staffing & Scheduling
CSP Process Certified to Items 3.1, 3.2, 3.3 and 3.4 – Block People Process
CSP Process Certified to Item 4.3 – End User Satisfaction/Dissatisfaction
Release 5.1
January 2013

 

CSP Recertified

Agero
Roadside Assistance
Sault Ste. Marie, Ontario
CSP Recertified
Release 5.1
June 2014

arvato Benelux B.V.
OXXIO, Postbus 51, Zalando and Canon CIG
Venlo, The Netherlands
CSP Process Recertified to Item 2.5  – Forecasting, Staffing & Scheduling
Release 5.0
January 2013

Cablevisión Argentina
Canales Comerciales Ventas (Servicios Entrantes) y Fidelización (Servicio Saliente)
Buenos Aires, Argentina
CSP Recertified
Release 5.0
December 2013

Concentrix
A Single Client Technical Support Program
Manila, Philippines
CSP Recertified
Release 5.0
June 2013

Desjardins
Centres de contacts des Services AccèsD
Montreal, Quebec, Canada
CSP Recertified
Release 5.1
February 2014

Etisalat
Customer Care Centre
Ajman, United Arab Emirates
CSP Recertified
Release 5.1
October 2013

Hitachi Systems, Ltd.
Contact Center Division, Business Support Center, and Solution Support Center
Kanagawa and Osaka, Japan
CSP Recertified
Release 4.4
November 2013

MM Teleperformance Ltd.
A Single Client Technical Support Program
Gateshead, England
CSP Recertified
Release 5.0
October 2013

Mobinil
Cairo, Egypt
CSP Recertified
Release 5.1
February 2014

NTT FIELDTECHNO CORPORATION
Kyushu Customer Support Center
Fukuoka, Japan
CSP Recertified
Release 5.1
December 2013

PCCW Teleservices
A Single Client Technical Support Program
Shanghai, China
CSP Recertified
Release 5.0
August 2013

SMBC Consumer Finance Co., Ltd.
Customer Service Center
Tokyo, Osaka and Fukuoka, Japan
CSP Recertified
Release 5.1
July 2014

SMBC Nikko Securities Inc.
Customer Service Center
Tokyo and Okinawa, Japan
CSP Recertified
Release 5.2
August 2014

SMBC Nikko Securities Inc.
Front Service Center
Tokyo, Nagoya and Osaka, Japan
CSP Recertified
Release 5.1
August 2014

Tigo Bolivia
Atención Personalizada – Programas Santa Cruz, Cochabamba y La Paz.
Tiendas: Banzer, Viedma PB, Viedma VIP, Equipetrol, Blacutt, Calacoto,
El Alto, Hansa, Recoleta y Quillacollo
Bolivia, South America
CSP Recertified
Release 5.1
January 2014

Tokio Marine & Nichido Communications Co., Ltd.
TCC Contact Center
Tokyo, Japan
CSP Recertified
Release 5.1
April 2014

True Corporation Public Company Limited
Customer Management Call Center
True Mobile & True Online
Bangkok, Thailand
CSP Recertified
Release 5.1
December 2013

UWV KCC
Groningen, Goes, Almere, Roermond
Groningen, The Netherlands
CSP Recertified
Release 5.0
November 2013

 

Applied for CSP Certification

Call Services Ltd. (CSL)
Ebene, Mauritius
Applied for CSP Certification
Release 5.1
November 2013

e-finance
Cairo, Egypt
Applied for CSP Certification
Release 5.2
July 2014

Etisilat Nigeria
Lagos, Nigeria
Applied for CSP Certification
Release 5.0
May 2012

Jingdong National Customer Service Center
Suqian Sub-centers
Suqian, China
Applied for CSP Certification
Release 5.1
September 2014

Novitas Solutions, Inc.
Part A and Part B Provider Contact Center
Camp Hill, Pennsylvania
Applied for CSP Certification
Release 4.4
February 2013

n.v. Nuon Customer Care Center
Amsterdam, Alkmaar, Arnhem & Leeuwarden
The Netherlands
Applied for CSP Certification
Release 5.1
December 2013

Orange Moldova
Republic of Moldova
Applied for CSP Certification
Release 5.1
April 2013

Orange Polska
Telekomunikacja Polska S.A. (TPSA)
Polska, Poland
Applied for CSP Certification
Release 5.1
May 2013

Orange Spain Telemarketing
Oviedo, Spain
Applied for CSP Certification
Release 5.1
October 2013

Orange Tunisia
Tunisia, Africa
Applied for CSP Certification
Release 5.1
June 2013

Sumitomo Mitsui Banking Corporation
Call Center
Kobe, Fukuoka
Applied for CSP Certification
Release 5.2
July 2014

True Corporation Public Company Limited
True Shop
Bangkok, Thailand
Applied for CSP Certification
Release 5.0
January 2013

True Corporation Public Company Limited
True Visions Call Center
Bangkok, Thailand
Applied for CSP Certification
Release 5.1
May 2014

Xerox Brazil
A Single Client Technical Support Program
Sao Paulo, Brazil
Applied for CSP Certification
Release 5.1
May 2014

COPC Healthcare Service Provider (HSP)

HSP Certified

First Coast Service Options
Medicare Customer Service Center
Jacksonville, Florida
HSP Certified
Release 5.0
August 2013

COPC Outsource Service Provider (OSP)

OSP Certified

Aditya Birla Minacs Worldwide Ltd.
Apollo Programs, Millennium Towers
Bangalore, India
OSP Certified
Release 5.0
March 2013

Concentrix
Dalian Ju Meng Technologies Development Co., Ltd.
A Single Client Technical Support Program
Dalian, China
OSP Certified
Release 5.1
January 2014

Concentrix
Shenzhen Shunrong Telecommunication Technologies Ltd.  – Foshan Branch
A Single Client Technical Support Program – Mandarin Support and Cantonese Support
Foshan, China
OSP Certified
Release 5.1
January 2014

Concentrix
Sociedade Unipessoal LDA, Braga
Braga, Portugal
OSP Certified
Release 5.1
January 2014

Etisal International
Cairo, Egypt
OSP Certified
Release 5.1
January 2014

GoExcellent Sweden AB
Viasat and SL Programs
Stockholm, Sweden
OSP Certified
Release 5.0
October 2013

MOSHI MOSHI HOTLINE, INC.
MINATOMIRAI Center
A Single Client Technical Support Program
Yokohama, Japan
OSP Certified
Release 5.1
September 2014

PCCW Teleservices
A Single Client Technical Support Program
Guangzhou, China
OSP Certified
Release 5.0
August 2013

Teleperformance Beijing
A Single Client Technical Support Program
Beijing Interactive CRM Technology Limited Xian Branch
Beijing, China
OSP Certified
Release 5.1
May 2014

Teleperformance Nordic
Stockholm, Sweden
OSP Certified
Release 5.1
June 2014

transcosmos Korea, Inc.
A Single Client Technical Support Program
GC Service Division/ACS Group
Seoul, South Korea
OSP Certified
Release 5.1
June 2014

Vodafone International Services
Cairo, Egypt
OSP Certified
Release 5.1
May 2014

VMC
A Single Client Technical Support Program
San Antonio, Texas
OSP Certified
Release 5.1
March 2014

Xerox
A Single Client Technical Support Program
Lexington, Kentucky
OSP Certified
Release 5.0
December 2013

Xerox
A Single Client Technical Support Program
Raleigh, North Carolina
OSP Certified
Release 5.1
March 2014

 

OSP Recertified

Allus Global BPO Center
Sites de Colombia: Bogotá y Medellín
Servicio al Cliente, Televentas y Cobranzas
Medellin, Colombia
OSP Process Recertified to Items 3.1, 3.2, 3.3 and 3.4  – Block People Process
Release 5.1
November 2013

Allus Global BPO Center
Atención de Servicios Entrantes (Transacciones Telefónicas y Diferidas)
Cordoba, Chaco and Mendoza, Argentina
OSP Process Recertified to Items 3.1, 3.2, 3.3 and 3.4  – Block People Process
Release 5.1
November 2013

BDO Esnad
Contact Center Services
Cairo, Egypt
OSP Recertified
Release 5.1
June 2014

Convergys Malaysia Sdn Bhd.
Microsoft SEA Customer Service & Technical Support
Kuala Lumpur, Malaysia
OSP Recertified
Release 5.1
January 2014

CSK ServiceWare Corp.
Kansai Department Operations Division
A Single Client Technical Support Program
Osaka, Japan
OSP Recertified
Release 5.1
March 2014

Concentrix
A Single Client Technical Support Program
Brisbane, Australia
OSP Recertified
Release 5.0
August 2013

Concentrix
A Single Client Technical Support Program
Daleville, Indiana
OSP Recertified
Release 5.1
April 2014

CSK ServiceWare Corp.
Kansai Department Operations Division
A Single Client Technical Support Program
Osaka, Japan
OSP Recertified
Release 5.1
March 2014

ECCO Outsourcing
Cairo, Egypt
OSP Recertified
Release 5.1
September 2014

Firstsource-Dialog Solutions (Pvt) Ltd.
Colombo, Sri Lanka
OSP Recertified
Release 5.1
June 2014

Infosys BPO S.R.O.
A Single Client Technical Support Program
Brno, Czech Republic
OSP Recertified
Release 5.0
November 2013

InterGlobe Technologies (IGT)
Gurgaon, India
OSP Recertified
Release 5.1
May 2014

Minacs
A Single Client Technical Support Program
Southfield, Michigan
OSP Recertified
Release 5.1
March 2014

Minacs
Peterborough and Niagara Falls
Ontario, Canada
OSP Recertified
Release 5.0
September 2013

MOSHI MOSHI HOTLINE, INC.
Tida Center
Okinawa, Japan
OSP Recertified
Release 5.1
July 2014

NTT Communications Corp.
Service Desk
Tokyo, Sapporo, Japan
OSP Recertified
Release 5.1
September 2013

PerfectCall B.V. t/a Teleperformance Nederland
A Single Client Technical Support Program
Maastricht, Netherlands
OSP Recertified
Release 5.1
October 2014

Raya Contact Center
6th of October City, Egypt
OSP Recertified
Release 5.0
December 2013

SELLBYTEL Group
CPU, VAESA, and A Single Client Technical Support Program
Barcelona and Lisbon, Spain
OSP Recertified
Release 5.1
May 2014

Stream Global Services GmbH
A Single Client Technical Support Program
Berlin, Germany
OSP Recertified
Release 5.0
November 2013

Teleperformance Deutschland
Goerlitz, Germany
OSP Recertified
Release 5.1
May 2014

Teleperformance Hellas
Symantec and A Single Client Technical Support Program
Athens, Greece
OSP Recertified
Release 5.1
March 2014

Teleperformance Italy
A Single Client Technical Support Program
Rome, Italy
OSP Recertified
Release 5.0
December  2013

Teleperformance
A Single Client Technical Support Program
Boise, Idaho
OSP Recertified
Release 5.1
April 2014

transcosmos CRM Okinawa inc.
Marketing Chain Management Center Naha
A Single Client Technical Support Program
Okinawa, Japan
OSP Recertified
Release 5.1
March 2014

transcosmos inc.
MCM Center Umeda
A Single Client Technical Support Program
Osaka, Japan
OSP Recertified
Release 5.1
November 2013

VMC
Las Cruces, New Mexico
OSP Recertified
Release 5.0
June 2013

Wasla Outsourcing
Cairo, Egypt
OSP Recertified
Release 5.1
June 2014

Webhelp B.V.
Account ING
Groningen, The Netherlands
OSP Recertified
Release 5.1
April 2014

Xceed Contact Center
Smart Village, Geziret El Arab and Maadi Park
Cairo, Egypt
OSP Recertified
Release 5.1
June 2014

 

Applied for OSP Certification

Allus Global BPO Center
Atención al Cliente Servicios Entrantes
Argentina, Colombia, and Perú
Applied for OSP Process Certification
Release 5.1
December 2012

Allus Global BPO Center
Lima, Peru
Movistar Chile, LAN, Movistar Perú 104, Entel CH, Telecom Personal AR
Applied for OSP Process Certification
Release 5.1
November 2013

Atento Brazil
A Single Client Technical Support Program
Applied for OSP Certification
Release 5.0
June 2013

Atento Chile
Atención Clientes Carterizados de Movistar Chile
Applied for OSP Certification
Release 5.2
June 2014

Atento España
Repsol
Madrid, Spain
Applied for OSP Process Certification
Release 5.1
July 2013

Concentrix
A Single Client Technical Support Program
Boulder, Colorado
Applied for OSP Certification
Release 5.1
April 2014

Concentrix
A Single Client Technical Support Program
Fukuoka, Japan
Applied for OSP Certification
Release 5.2
September 2014

Concentrix
A Single Client Technical Support Program
Hiroshima, Japan
Applied for OSP Certification
Release 5.2
September 2014

Concentrix
A Single Client Technical Support Program
Sapporo, Japan
Applied for OSP Certification
Release 5.2
August 2014

Fullerton Healthcare Group
Singapore
Applied for OSP Certification
Release 5.2
September 2014

IBEX Global
A Single Client Technical Support Program
Bend, Oregon
Applied for OSP Certification
Release 5.1
February 2014

KDDI Evolva Inc.
A Single Client Technical Support Program
Nagoya, Japan
Applied for OSP Certification
Release 5.1
September 2013

KellyConnect
A Single Client Technical Support Program
Troy, Michigan
Applied for OSP Certification
Release 5.0
July 2013

Teleperformance
A Single Client Technical Support Program
North Lauderdale, Florida
Applied for OSP Certification
Release 5.2
September 2014

Transcom Rostock
A Single Client Technical Support Program
Rostock, Germany
Applied for OSP Certification
Release 5.1
February 2014

Vision-X Enterprise Management, Ltd.
A Single Client Technical Support Program
Shanghai, China
Applied for OSP Certification
Release 5.2
July 2014

Xerox Business Services, LLC
A Single Client Technical Support Program
Pasay City, Philippines
Applied for OSP Certification
Release 5.1
May 2013

Xerox Valence
A Single Client Technical Support Program
Valence, France
Applied for OSP Certification
Release 5.1
May 2014

COPC Vendor Management Organization (VMO)

VMO Certified

There are none at this time.

 

VMO Recertified

Cablevisión Argentina
Atención al Cliente y Soporte Técnico para productos Cablevisión, Fibertel y Fibercorp
Buenos Aires, Argentina
VMO Recertified
Release 5.1
April 2014

Microsoft Global Procurement Group Call Center Outsourcing Team (GPG CCO)
Redmond, Washington
VMO Procurement Block Recertified
Release 5.1
April 2014

Telefónica Argentina
Centro de Contacto
Atención Comercial Clientes Residenciales – 112
Buenos Aires, Argentina
VMO Recertified
Release 5.1
October 2013

 

Applied for VMO Certification

Coca-Cola Brazil
Atención al Cliente
Applied for VMO Certification
Release 5.1
July 2013

Movistar Chile
Santiago, Chile
Applied for VMO Certification
Release 5.0
January 2013

Telefónica Argentina
Atención Técnica Comercial
Buenos Aires, Argentina
Applied for VMO Process Certification
Release 5.1
October 2013

Telefónica Argentina
Provisión de Instalaciones
Buenos Aires, Argentina
Applied for VMO Process Certification
Release 5.1
January 2013

Telefónica Móviles Argentina S.A
Canal Digital
Buenos Aires, Argentina
Applied for VMO Process Certification
Release 5.1
January 2013

 

 

Contact COPC Inc.

We look forward to talking with you about how we can help your organization. You can reach us by email, phone or the Contact Us page.

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