Category: Vendor Management

The COPC Blog

Optimizing Pandemic Contact Center Outsourcing Relationships

November 5, 2021

Optimizing Pandemic Contact Center Outsourcing Relationships

By: Jay Wolcott

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing...
3 Best Practices for Emerging Outsourcing Priorities

October 13, 2021

3 Best Practices for Emerging Outsourcing Priorities

By: Jay Wolcott

This blog entry was written in conjunction with our Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The...
The Top 3 Vendor Management Priorities Explained

June 10, 2021

The Top 3 Vendor Management Priorities Explained

By: Kyle Kennedy

From pivoting on pay-for-performance metrics and decreasing their real estate footprints to designing new cost structures and doing site reviews...
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

March 24, 2020

COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

By: Karen Colvin

WINTER PARK, Fla.— (March 24, 2020) — COPC Inc., a global consulting firm that helps companies improve operations to optimize...
Now Available – Release 6.1 of the COPC CX Standard for Vendor Management Organizations

August 22, 2019

Now Available – Release 6.1 of the COPC CX Standard for Vendor Management Organizations

By: Karen Colvin

WINTER PARK, Fla.— (Aug. 22, 2019) — COPC Inc., a global consulting, certification and training firm that helps companies improve...
COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals

February 28, 2018

COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals

By: Karen Colvin

Expands Customer Journey Mapping Certification Class to New Markets Worldwide Winter Park, Fla.—(Feb 28, 2018)— COPC Inc., a global consulting...
COPC Inc. Publishes Customer Experience Standard for Vendor Management Organizations

November 30, 2017

COPC Inc. Publishes Customer Experience Standard for Vendor Management Organizations

By: Karen Colvin

Offers new class on best practices for VMOs working with third-party providers of call center and CX services   Winter Park,...
Ask the Experts Blog Series: Pricing Models for Outsourced Service Providers

November 17, 2017

Ask the Experts Blog Series: Pricing Models for Outsourced Service Providers

By: Jim Von Seggern

In our quarterly blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational...