The COPC Blog
November 5, 2021
Optimizing Pandemic Contact Center Outsourcing Relationships
As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing...
October 13, 2021
3 Best Practices for Emerging Outsourcing Priorities
This blog entry was written in conjunction with our Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The...
June 10, 2021
The Top 3 Vendor Management Priorities Explained
From pivoting on pay-for-performance metrics and decreasing their real estate footprints to designing new cost structures and doing site reviews...
March 24, 2020
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services
WINTER PARK, Fla.— (March 24, 2020) — COPC Inc., a global consulting firm that helps companies improve operations to optimize...
August 22, 2019
Now Available – Release 6.1 of the COPC CX Standard for Vendor Management Organizations
WINTER PARK, Fla.— (Aug. 22, 2019) — COPC Inc., a global consulting, certification and training firm that helps companies improve...
February 28, 2018
COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals
Expands Customer Journey Mapping Certification Class to New Markets Worldwide Winter Park, Fla.—(Feb 28, 2018)— COPC Inc., a global consulting...
November 30, 2017
COPC Inc. Publishes Customer Experience Standard for Vendor Management Organizations
Offers new class on best practices for VMOs working with third-party providers of call center and CX services Winter Park,...
November 17, 2017
Ask the Experts Blog Series: Pricing Models for Outsourced Service Providers
In our quarterly blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational...